Fitch & Fitch Reviews 

394
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the excellent service provided, often describing it as smooth and stress-free. Many people praise the staff for their professionalism, helpfulness, and dedication, making complex processes much easier. Reviewers frequently mention feeling well-supported and informed throughout their interactions. People particularly value the prompt and clear communication from the team, ensuring they are kept updated at every stage. Customers appreciate the advisors going above and beyond to secure the best deals and effectively handle challenging situations. This comprehensive support contributes to a highly satisfying and successful experience for many.

What people talk about most

Staff

Consumers find staff to be positive, consistently praising their helpfulness, professionalism, and... See more

Service

Users describe positive interactions with service, consistently highlighting the professionalism,... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the helpfulness and support... See more

Response time

People report positive experiences with response time, highlighting the quick and full answers to their... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing the process as smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing service provided. As first time buyers it has been tricky navigating the house buying process, but Dan Byass, our advisor, made this as stress free as possible. Supported us throughout, no que... See more

Rated 5 out of 5 stars

Put simply, Stephen is the absolute best! Getting my mortgage was not easy as I have been the subject of an id fraud which I only discovered upon starting the mortgage process - check your credit file... See more

Rated 5 out of 5 stars

Excellent service from Ben at Fitch and Fitch! Ben was incredibly helpful and went above and beyond to support us with our mortgage. His professionalism, patience, and dedication made the whole p... See more

Rated 5 out of 5 stars

Sue has been amazing throughout this process and her service has been outstanding! Whilst we have been navigating being first time buyers, Fitch & Fitch have gone above and beyond to ensure we are wel... See more


Company details

  1. Mortgage Broker

Written by the company

Fitch & Fitch is a team of experienced mortgage brokers, who offer mortgage and insurance advice no matter how complex your requirements. With offices based in Canary Wharf, Cambridge and Colchester, we have developed and grown our service throughout the UK. We arrange mortgages from the ‘whole of market’. This means we can find you the right mortgage from over 100+ lenders offering more than 15,000 mortgages.


Contact info

5.0

Excellent

TrustScore 5 out of 5

394 reviews

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5.0

All reviews

(394)

85 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy and smooth process

Stephen at Fitch & Fitch was great to work with, he communicated very effectively and explained every step of the process in detail making it less daunting! Thanks Stephen! ☺️

March 13, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding service from Glen Baker

We had an outstanding experience working with Glen Baker for our mortgage on our first home. Our situation was a bit complex since we’re both business owners, but Glen went above and beyond to find us the best rate and product with a reputable, large lender.

Throughout the process, Glen was always easy to reach and incredibly prompt in his responses. His dedication to his clients is clear — he genuinely cares and consistently acts with the utmost integrity. Glen’s extensive knowledge and thoughtful advice never felt like a sales pitch; instead, it felt like guidance we could truly trust.

He’s an exceptional individual who truly stands out. We’ll be relying on Glen for all our future financial needs and look forward to working with him as our financial advisor when the time comes.

Thank you, Glen — you are amazing!

March 14, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic experience, highly recommend

We had a really brilliant mortgage broker (Scott Sander) who was incredibly helpful throughout the process. Because we'd only been in the UK for a few months, there weren't many lenders who were willing to work with us, but Scott used his know-how and connections to find us a great deal. He was a clear communicator, and very kind. We're very pleased with the service we received.

August 15, 2024
Unprompted review
Rated 5 out of 5 stars

Knowledgeable and efficient service

The whole team I dealt with were knowledgeable, efficient and communicated with me at every stage of my remortgage. They ensured I had the correct product and best rates for my circumstances.
I have used their services for my previous mortgage and would highly recommend them.

March 12, 2025
Unprompted review
Rated 5 out of 5 stars

10/10, would use again

Very pleased with the service we got. Ben was great at answering our questions and talking us through the process as first time buyers. Would 100% recommend.

March 11, 2025
Unprompted review
Rated 5 out of 5 stars

First time Buyer - Made it so EASY

As a first time buyer, I recently had the pleasure of working with Fitch & Fitch as my mortgage broker during a property purchase, and I must say, they made the entire process seamless and stress-free. Right from the outset, their team was professional, friendly, and demonstrated a genuine interest in understanding my unique needs.

The exceptional customer service provided by Stephen Warner and Jay Magee truly made the experience great. They patiently guided me through every step of the mortgage application process, ensuring that I felt well-informed and confident in my decisions. Their attention to detail and prompt communication kept me updated on the progress, and their personalized advice enabled me to secure a favorable mortgage deal.

One area where Fitch & Fitch truly shone was their commitment to finding the best mortgage options tailored to my circumstances. They took the time to explore multiple lenders and products, ultimately presenting me with a range of choices that aligned with my financial goals.

I wholeheartedly recommend Fitch & Fitch to anyone seeking a reliable, customer-oriented mortgage broker. Their professionalism, expertise, and personalized approach make them a standout choice for navigating the complex world of property financing.

March 11, 2025
Unprompted review
Rated 5 out of 5 stars

We recently used Fitch & Fitch to help…

We recently used Fitch & Fitch to help with a new mortgage, and we are so pleased we did! Stephen Warner was excellent from start to finish, providing us with all the information we needed and numerous options to consider. Our mortgage criteria was particularly complicated and Stephen navigated through this to secure us a great deal and progress our property purchase.

I couldn’t recommend Stephen Warner, Jay Magee and Fitch & Fitch highly enough, I would 100% recommend to anyone looking for a mortgage.

Thanks for all your help guys!

March 3, 2025
Unprompted review
Rated 5 out of 5 stars

Expert brokers !

I’ve used this company multiple times now and again I’ve just gone through the process of buying a new house and David little is truly a GEM.
I had the pleasure of working with David during the process of securing my mortgage, and I can't recommend his services highly enough. From the very first meeting,David took the time to thoroughly explain my options and walked me through every step of the process. He made what could have been an overwhelming experience feel easy and manageable.

What truly sets David apart is his deep knowledge of the industry and dedication to finding the best mortgage solution for my unique situation. He was incredibly patient, answering all of my questions and offering expert advice on different products. — even tho he was on holiday he still liaised with me about any updates !!
I never felt rushed, and I always knew that he had my best interests at heart.

His communication was top-notch—always quick to respond to emails, phone calls, and texts, and he kept me updated at every stage of the process. He made sure I understood everything, from the initial paperwork to the final approval.

Thanks to David Little I was able to secure a fantastic rate and a mortgage that perfectly suits my needs. I truly feel that I got the best deal possible, and I couldn't be more grateful for his guidance and support throughout the entire process.

If you're looking for a trustworthy, knowledgeable, and highly responsive mortgage broker, I wholeheartedly recommend David Little.

March 6, 2025
Unprompted review
Rated 5 out of 5 stars

Second time using the company

Second time using the company, amazing knowledgable staff who are patient and driven to get you the best deal.
Truly can’t recommend them enough.
Thank you Angela and Danielle 100% recommend them both to anyone looking for a mortgage or re mortgage.

March 6, 2025
Unprompted review
Rated 5 out of 5 stars

Wouldn't use anyone else

I use Fitch & Fitch, in particular Dan Mules for all of my properties. Always giving me the answers to any queries and chasing on my behalf.

Have used them for 10 years plus now, and wouldn't use anyone else now.

Highly recommend

February 20, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional service

David Brown and the team at Fitch and Fitch gave me exceptional advice and service for my mortgage. Incredibly honest, practical and extremely well connected with lenders. David thoroughly understand my financial situation and was well versed in equity Partner incomes thus knew exactly who to speak to. He answered my emails and calls at any time of day and had my mortgage approved in no time at all. David took great care to step me through all options and explained many caveats and processes to be mindful of when buying a house - certainly going above and beyond. He is the consummate professional, 'A Class' service and a truly lovely fellow. I would highly recommend and will look no further should I need mortgage or pension services again. Trusted advisor.

February 26, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service and provided answers…

Fantastic service and provided answers to every question we had.

Having relocated to the UK back from Australia, the team at Fitch and Fitch were the standout mortgage brokers that we had spoken to. They provided fantastic advice and provided us a range of options to meet our needs. Matthew from the team was exceptional to deal with.

February 25, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, thorough, professional and considerate.
David was clear and concise, provided everything in a timely manner and supported us through the journey with just enough emails and phone calls. He was reassuring and took time to listen as well as provide superb guidance.
Angela was equally kind and supportive ensuring we had everything we needed or helped with progress.
An excellent team.

We are very grateful for the service provided and very happy with the outcome as it has meant out financial outlook is brighter.

January 31, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Service, Always

Cannot fault David and his team. We have used David several times now, each time we re-mortgage or move home. He is professional, efficient and most importantly knowledgeable. He makes the process seamless and I could not rate him highly enough. Everyone needs a David when they are having to deal with mortgages!

February 3, 2025
Unprompted review
Rated 5 out of 5 stars

I felt valued as a customer

Dan Mules and his team have been fantastic providing me with a remortgage. I used Dan 5 years ago with great success. He recontacted me 6 months before my deal was ending to check if I required his services. When I was close to the end of the term, he found a deal that was just right for me as a sole trader.
The teams communication has been fantastic with the questions I had and the process was very fast and smooth.

February 1, 2025
Unprompted review

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