Fitness Superstore - Gloucester Reviews 

77
TrustScore 5 out of 5

4.8

Westgate Street 131-133, 2/3 Fullers Court, GL1 2UN Gloucester, England, GB


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Rated 5 out of 5 stars

I dealt with Andy Redfern at the Gloucester facility. He was very efficient and knowledgeable. His service was excellent. I am a repeat customer. Fitness Superstore have great prices and stock

Rated 5 out of 5 stars

Great shop and extremely helpful and patient staff. Andy Redfern was knowledgeable and managed to meet our needs and a very professional way. Availability to try several treadmills and understa... See more

Company replied

Rated 4 out of 5 stars

Went in store and ordered easily. Delivered in 5 days (included weekend). Only negative had a time slot of between 8-6pm, so needed to stay in but came at 2pm

Company replied

Rated 5 out of 5 stars

I visited the Gloucester Branch. Andy Redfern was really helpful, talking me through different products, and giving me space to try them out. I looked around elsewhere, but Fitness Superstore have a g... See more

Company replied


Company details

  1. Fitness Equipment Store
  2. Fitness and Nutrition Service
  3. Fitness Equipment Wholesaler
  4. Indoor Cycling
  5. Sporting Goods Store

About Fitness Superstore - Gloucester

Written by the company

Founded in 1994, Fitness Superstore is the largest supplier of specialist Fitness Equipment in the UK. We have enhanced our position as the UK's largest retailer of specialist fitness equipment with an unrivalled range of import exclusives and leading high street fitness brands to choose from. Our sales staff are trained and experienced in the products we sell, ensuring we are able to offer you the best advice when purchasing your fitness equipment. Visit our massive 175,000 sqft distribution centre in Northampton, packed with all of the latest fitness and gym equipment for you to try and take away, or call in to one of our other nationwide stores.
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Fitness Superstore

Written by the company

Next Day Delivery
At Fitness Superstore, we offer a range of fast and flexible delivery options. For those who require express delivery we offer a genuine next day or nominated day service, including larger bulky items such as treadmills and even heavy weight sets.
Never Beaten on Price
At Fitness Superstore we pride ourselves on being able to offer our customers premium products at the best possible prices, which is why we will try our absolute best not be beaten on price. If you find the same like-for-like product offered at a lower price elsewhere prior to purchase, contact us by phone, email or LiveChat and we’ll do our best to match or beat the competitor's price for you.
Stores Nationwide
We’ve got showrooms across the UK where you can check our unrivalled product range. Try before you buy, browse at your leisure and get advice and expertise from our friendly staff.

Contact info

  • Westgate Street 131-133, 2/3 Fullers Court, GL1 2UN, Gloucester, England, United Kingdom

  • 01452 347644

4.8

Excellent

TrustScore 5 out of 5

77 reviews

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4.8

All reviews

(77)

3,259 reviews in the last 12 months

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Rated 5 out of 5 stars

Outstanding experience

From our visit at the showroom to the final delivery and installation we had a wonderful experience. When we went to the showroom we were debating between the Horizon at zone 7.4 and Sole F63. Josh at the Gloucester branch recommended the F63 and let us try the treadmill. I then found I needed the stats to be bigger due to being site impaired and he showed us the F85, which we liked but was a bit too expensive. We gave our details and a few days later he called to say there is a short time when the F85 will be the same price as the F63. He sent us the quote and did not pressure us at all. A few days later we paid the holding deposit and while we saved up for the next few months, not once did they email ask are we ready yet. They let us reach out when we were ready which we really appreciate. I also forgot to mention that when we were trying out the F85, Josh didn’t rush us and even said we should take our time to make sure we actually like it.

After we paid the remaining amount delivery was arranged very smoothly. I chose a date and I received emails for each stage of the delivery. The delivery team even arrived earlier than estimated and it only took them 20 minutes to build and install the treadmill which would have taken much longer if we attempted it ourselves. Over all very happy with the entire process. I am glad we took the recommendation to buy the Sole F85 because it is easy to use and feels very solid and feels quite similar to the treadmills at the gym.

They were also very approachable. We didn’t know how to fold the treadmill and we called them for help. They were very patient in walking us through how to do it properly.

I wouldn’t hesitate to get more equipment from Fitness superstore.

February 27, 2026
Unprompted review
Fitness Superstore - Gloucester logo

Reply from Fitness Superstore - Gloucester

Dear Miss Ip,

We're happy to hear that you had a wonderful experience, from visiting our showroom to the final delivery and installation. We appreciate your feedback regarding the recommendation for the Sole F85 and the assistance you received. It's great to know our team was patient and helpful. We're glad the delivery and installation were smooth and that you are happy with your treadmill.

Kind Regards
Fitness Superstore Trustpilot Team

Rated 5 out of 5 stars

Faultless

Faultless, Vast display of equipment on display.
Peter was so helpful and knowledgable during the purchase of our exercise bike. The delivery was arranged for a couple of days later. They arrived on time and in the dedicated time slot. Will not hesitate to recommend Gloucester Fitness Superstore 5 ⭐️.

February 14, 2026
Unprompted review
Fitness Superstore - Gloucester logo

Reply from Fitness Superstore - Gloucester

Dear Andrew,

We're happy to hear that you had a faultless experience and found our equipment display vast. We're so glad that our team member was helpful and knowledgeable during your exercise bike purchase, and that the delivery met your expectations. Thank you for recommending us!

Kind Regards
Fitness Superstore Trustpilot Team

Rated 5 out of 5 stars

Excellent advice from Andy in Gloucester

Amazing experience with with Andy in the Gloucester branch, he was knowledgeable patient, made a solid recommendation which was delivered yesterday just as he said it was straightforward to assemble - just had the first run on our new treadmill which was excellent!

February 21, 2026
Unprompted review
Fitness Superstore - Gloucester logo

Reply from Fitness Superstore - Gloucester

Dear Paul Richards,

We're happy to hear that you had an amazing experience at the Gloucester branch! It's great to know that the recommendation was solid and assembly was straightforward. Thank you for your positive feedback.

Kind Regards
Fitness Superstore Trustpilot Team

Rated 5 out of 5 stars

Great company

Great company, staff and equipment. When we first visited the store we were, at our request, left to wander, look and try various items. we then discussed our needs and obtained great guidance with no hard sell. Delivery and construction were also excellent, would have taken me forever and the equipment is very well built and heavy.

February 8, 2026
Unprompted review
Rated 5 out of 5 stars

Ten out of Ten

Its great when you can visit a store and they have everything to see, particularly if you are planning to spend money on gym equipment.

Luckily the Gloucester store is not to far for me and I took a punt and a short journey up the motorway. The shop is large and has a huge range of fitness equipment of all types.

I was planning on buying a multigym and they had a large range of options available. The staff there were really helpful and took the time to discuss what I was looking for and going around talking about the options, pros and cons of the equipment. Its clear the staff know their stuff and provided some great guidance,

In the end I decided to purchase the Body Power TITAN MFT Elite - Multi-Functional Trainer with Counterbalanced Smith and Half Rack, more about that later.

The purchase experience was great and I also paid for the installation service.

A few weeks later the van turned up and the installation team, as per the team in the shop, they were professional, helpful and in no time at all it was installed and ready for use.

As for the Titan MFT elite, its a brilliant piece of kit and really does come with 99% of the extras you are ever going to need including a wide range of bars, handles etc, it really does tick all the boxes.

I have been using it about 6 weeks now and I wanted to wait a few weeks before writing a review.

Its a solid piece of kit and I have not experienced any issues and based on the unit I cant imagine running into any issues. Everything is well built and looks like it will stand the test of time.

It really has transformed the way I train and just has everything thing you need to take on almost any sort of weight exercise, I really cant recommend it enough.

Post purchase and installation the after care and customer support has been excellent. When it arrived there were 2 rollers missing for one of the add on pieces. Their customer care team were straight on it and quickly ordered them and sent them out.

End to end its a great place to review and purchase equipment from and a lot better than taking a punt on something you see online.

Ten out of ten!!!

January 12, 2026
Unprompted review
Rated 5 out of 5 stars

Andy at Gloucester was super helpful…

Had a great experience at Gloucester to have a go on treadmills where Andy was super helpful and informative. Was able to run on the machines I was looking at, try connecting with my Runna app, check out all the features. Got a good quote for the few I was looking at, wasn’t pressured into a sale on the spot. Went home and ordered a couple of days later. Delivery was a couple of days later. Delivery was great. Easy to assemble the Sole F80 in less than an hour and getting running that evening!
Really happy with the whole experience.

February 13, 2026
Unprompted review
Rated 4 out of 5 stars

New treadmill

We were interested in a new treadmill. Josh took us through all the options after listening to our requirements and was very helpful.

February 11, 2026
Unprompted review
Fitness Superstore - Gloucester logo

Reply from Fitness Superstore - Gloucester

Dear David Smith,

We're glad you found the treadmill options helpful and that our team member listened to your needs. We appreciate you taking the time to share your experience with us.

Kind Regards
Fitness Superstore Trustpilot Team

Rated 5 out of 5 stars

Treadmill purchase

Was after a treadmill and every review online seemed to suggest just one model. Went to Fitness Superstore in Gloucester, which had about 20 different brands and models on show in store, including the one every review suggested. Josh walked me through 4 different models at my price point - took time to explain the pros and cons of each. Gave me prices for each, which I would later find out through Googling, were about 10% cheaper than anything else online. No pressure to buy. I left the store, went away and had a think and ordered by phone the next day. Treadmill arrived 2 days later. Couldn't be happier with the purchase.

February 1, 2026
Unprompted review
Rated 5 out of 5 stars

Couldnt decide on a treadmil

Couldnt decide on a treadmil. Gave the store a call. The advice i was given helped 100%. We now have the perfect treadmil. Very good service and friendly
Staff.

February 8, 2026
Rated 5 out of 5 stars

Very polite reception and great advice

Very polite reception on entering the Gloucester store. The staff member listened to our needs, queried and areas that he felt apt and offered us several treadmills to consider. After a quick road-test we placed our order and were promised a delivery in 3 days (the treadmill arrived as promised)

January 25, 2026

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