Walked in. Dan was excellent. Knew his stuff. Great advise on what to buy within my budget. Equipment looked fantastic. I received my items promptly and they were easy to assemble. I made my purchase... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great service and great equipment multi gym, very happy with my purchase. Delivery was a bit hit and missed but eventually it arrived.. the technician installer was spot on and communication was ex... See more
Company replied
I returned back to fitness superstore as I've always had excellent service in the past. And this time I got great service once again. The assistant was very helpful indeed (Hugh). And everything went... See more
Company replied
We were interested in the exercise bikes, the salesman Dan Mosey was knowledgeable and professional and he helped us to make a decision about which bike would best suit our needs. Dan was polite and t... See more
Company replied
Company details
- Fitness Equipment Store
- Fitness and Nutrition Service
- Fitness Equipment Wholesaler
- Indoor Cycling
- Sporting Goods Store
About Fitness Superstore - Newcastle
Written by the company
Founded in 1994, Fitness Superstore is the largest supplier of specialist Fitness Equipment in the UK. We have enhanced our position as the UK's largest retailer of specialist fitness equipment with an unrivalled range of import exclusives and leading high street fitness brands to choose from. Our sales staff are trained and experienced in the products we sell, ensuring we are able to offer you the best advice when purchasing your fitness equipment.
Visit our massive 175,000 sqft distribution centre in Northampton, packed with all of the latest fitness and gym equipment for you to try and take away, or call in to one of our other nationwide stores.
FIND A STORE
Fitness Superstore
Written by the company
- Next Day Delivery
- At Fitness Superstore, we offer a range of fast and flexible delivery options. For those who require express delivery we offer a genuine next day or nominated day service, including larger bulky items such as treadmills and even heavy weight sets.
- Never Beaten on Price
- At Fitness Superstore we pride ourselves on being able to offer our customers premium products at the best possible prices, which is why we will try our absolute best not be beaten on price. If you find the same like-for-like product offered at a lower price elsewhere prior to purchase, contact us by phone, email or LiveChat and we’ll do our best to match or beat the competitor's price for you.
- Stores Nationwide
- We’ve got showrooms across the UK where you can check our unrivalled product range. Try before you buy, browse at your leisure and get advice and expertise from our friendly staff.
Contact info
Unit 4, Allison Court, Metrocentre, NE11 9YS, Newcastle, United Kingdom
- 0191 338 5380
4.7
Excellent
66 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant products and service
Brilliant products and service! This is the second time I have ordered from Fitness Superstore and I will continue to do so. The value for money is brilliant, the selection of high end products and more entry level/budget friendly is superb. Their customer service I always find to be so helpful and prompt to respond and the delivery company they use is great! Nothing to fault at all!
March 26, 2026
Reply from Fitness Superstore - Newcastle
Lucy,
We're happy to hear that you had another positive experience with us. It's wonderful to know that you find our products and service brilliant, and we appreciate your continued support. We're glad our customer service and delivery met your expectations.
Kind Regards
Fitness Superstore Trust Pilot Team
Reply from Fitness Superstore - Newcastle
Nigel Kidwell,
We are happy to hear that we were approachable and helpful to you. Thank you for your positive feedback!
Kind Regards
Fitness Superstore Newcastle
Faultless start to finish
January 26, 2026
Reply from Fitness Superstore - Newcastle
Carl ,
We're so glad you had a perfect experience with us. Thank you for your wonderful feedback; it means a lot to us.
Kind Regards
Fitness Superstore Newcastle
Great customer service
Customer service was strong from the start. Rui and Dan ensured the products we were viewing were right for us without swaying us in any particular direction. They offered a discount without us asking and we left happy that the product and price were optimal. We will continue to shop in future based on the experience we had.
March 19, 2026
Unprompted review
Reply from Fitness Superstore - Newcastle
Dear Andy,
We're happy to hear that you had a positive experience with our team. It's great to know that you felt well-supported and that you were satisfied with the product and price. We appreciate your feedback and look forward to serving you in the future.
Kind Regards
Fitness Superstore Trust Pilot Team
Very helpful communication and…
Very helpful communication and understanding which is sometimes difficult when ordering items for a non profit when your grant is held by a third party. Once the invoice was paid the items were delivered very quickly.
March 13, 2026
Reply from Fitness Superstore - Newcastle
Dear Mrs Cally Jackson,
We appreciate your positive feedback. We're happy to hear that our communication was helpful, especially with the third-party grant process for your non-profit. We are also glad the items were delivered quickly after payment.
Kind Regards
Fitness Superstore Trust Pilot Team
All the service I expected to get at…
All the service I expected to get at Fitshop but didn’t, was efficiently delivered at Fitness Supertore by Daniel in the Newcastle store.
March 19, 2026
Reply from Fitness Superstore - Newcastle
Dear David Colley,
We're happy to hear that you had a positive experience in our Newcastle store. We appreciate you highlighting the efficient service you received. Thank you for your feedback.
Kind Regards
Fitness Superstore Trust Pilot Team
I’m a mature women getting into home…
I’m a mature women getting into home gym equipment to transition from personal trainer gym. Dan at metro centre branch was very helpful and really knowledgeable about all things equipment, exercises etc he answered all my questions and helped me pick out the right bench and weights for me. Keeping in touch with him regarding further purchases. Would definitely recommend fitness superstore for range and pricing and Dan for a great sales experience.
March 18, 2026
Unprompted review
Reply from Fitness Superstore - Newcastle
Kate Cuthbert,
We're happy to hear that you had a great experience in the Newcastle Showroom. It's wonderful to know that our team member was so helpful in assisting you with your home gym equipment needs. We appreciate your recommendation and look forward to assisting you with future purchases.
Kind Regards
Fitness Superstore Newcastle
Excellent
Hugh was brilliant made me feel very comfortable and he was very knowledgeable!
He let me try the bike out and wasn't pushy at all really nice chap A1 !
March 2, 2026
Unprompted review
Reply from Fitness Superstore - Newcastle
Dear Susan Roberts,
We're happy to hear that you felt comfortable and well-informed during your bike experience. It's great to know that you appreciated the opportunity to test the bike without any pressure. Thanks for your feedback!
Kind Regards
Fitness Superstore Trustpilot Team
Friendly and knowledgeable assistance…
Hugh in the Gateshead store gave me some very helpful assistance regarding home dumbell weight training equipment I was considering buying. He was very knowledgeable of the equipment, very approachable and friendly and helped me decide to purchase the "32kg Nüobells with stand", a "Body -solid folding bench" and a few other choice bits of kit all of which I received a few days ago, and of which I am more than happy with.
February 28, 2026
Unprompted review
Reply from Fitness Superstore - Newcastle
Dear GR,
We're happy to hear that you found our team member in Gateshead so helpful! We appreciate you sharing your positive experience regarding the home weight training equipment and your satisfaction with your recent purchase. Thank you for your feedback.
Kind Regards
Fitness Superstore Trustpilot Team
Excellent service.
Having seen the exercise bike we were interested in online, we took a trip to Fitness Superstore Newcastle to try it out. Hugh was very helpful, explaining and showing how it worked. We didn’t feel pressured at any point and were pleased we had made the trip. We went ahead with the purchase and Hugh arranged the delivery date. Delivery was faultless and we now have it set up. Definitely worth a visit if you want to try out exercise equipment before you buy. Thanks again Hugh.
March 2, 2026
Unprompted review
Reply from Fitness Superstore - Newcastle
Dear Peter Houlden,
We're happy you found the visit worthwhile and appreciated the assistance in understanding the exercise bike. We're so glad the delivery was smooth and that you're all set up. Thank you for your positive feedback.
Kind Regards
Fitness Superstore Trustpilot Team
Steven was a great help today with…
Steven was a great help today with recommendations for my protein supplements
February 28, 2026
Unprompted review
Reply from Fitness Superstore - Newcastle
Dear Katherine,
We're happy to hear that you found our recommendations helpful with your protein supplements. We appreciate you taking the time to leave us feedback.
Kind Regards
Fitness Superstore Trustpilot Team
Great advice from Hugh
February 27, 2026
Unprompted review
Reply from Fitness Superstore - Newcastle
Dear KW,
We're glad you found the advice helpful. We appreciate your feedback!
Kind Regards
Fitness Superstore Trustpilot Team
Hugh was a great help narrowing down…
Hugh was a great help narrowing down the many options and tailoring the package to suit our needs. Thanks again.
February 27, 2026
Unprompted review
Reply from Fitness Superstore - Newcastle
Dear Kev T,
We're happy to hear that the assistance in tailoring a package to your needs was helpful. Thank you for sharing your positive experience with us!
Kind Regards
Fitness Superstore Trustpilot Team
Hugh Kelly at the Metro Centre, Gateshead
Hugh was informative but not in the slightest way pushy. We came away from the store knowing our options clearly and after a coffee nearby were happy to return and complete the purchase.
February 26, 2026
Unprompted review
Reply from Fitness Superstore - Newcastle
Dear Dove,
We're happy to hear that the information provided was helpful and that you felt comfortable making your purchase. Thank you for sharing your positive experience with us!
Kind Regards
Fitness Superstore Trustpilot Team
Dan Mosey was very helpful and also not…
Dan Mosey was very helpful and also not at all pushy. We felt able to make an informed decision with his help.
February 21, 2026
Unprompted review
Reply from Fitness Superstore - Newcastle
Inga Lilly,
We're happy to hear that you felt supported in making an informed decision. It's great to know that our team member was helpful and respectful of your needs. Thanks for your feedback!
Kind Regards
Fitness Superstore Trustpilot Team
Dan was first class
Dan was first class, really helpful, knowledgeable and friendly.
February 20, 2026
Unprompted review
Reply from Fitness Superstore - Newcastle
Mark Hawkins,
We're happy to hear that you found our team member to be helpful, knowledgeable, and friendly. Thank you for sharing your positive experience!
Kind Regards
Fitness Superstore Trustpilot Team
No hard sales, relaxed atmosphere.
No hard sales. Just asked if we needed help, gave the guidance and advice asked for. Answered questions clearly and with knowledge but nice and relaxed. Set up equipment for us to try out then walked away and let us approach him in our own time, so no pressure. Offered finance info however this was not needed. Clear helpful information on how kit arrives and delivery options etc.
February 18, 2026
Unprompted review
Reply from Fitness Superstore - Newcastle
orthendro davidson,
We're happy to hear that you enjoyed your experience with us. We appreciate your positive feedback regarding our team's helpful and relaxed approach, and the clear information provided. Thank you for taking the time to share your thoughts.
Kind Regards
Fitness Superstore Newcastle
Dan was amazing
Dan was amazing, very knowledgeable and helpful.great experience.
February 13, 2026
Unprompted review
Reply from Fitness Superstore - Newcastle
Ian Carter,
We're happy to hear that you had a great experience. We appreciate your positive feedback and are glad the team was helpful and knowledgeable.
Kind Regards
Fitness Superstore Newcastle
Excellent customer service
Unfortunately when I tried to visit during the extra discount period on treadmills the shop was closed due to staffing issues and as such the sale period ended before I could get in to see the product. However, I emailed the store to ask if they would honour the price owing to the store being closed and explained, and Dan couldn’t have been more helpful. He was extremely knowledgeable on treadmills and helped me chose one that I am genuinely excited to arrive next week. He honoured the sale price I had seen too which was brilliant. Couldn’t fault the customer service I have received at all, would highly recommend the Newcastle store for friendliness, knowledge and above all excellent customer service. Thank you.
February 12, 2026
Unprompted review
Reply from Fitness Superstore - Newcastle
Mrs P,
We're so glad to hear that the team member was helpful in your purchase, especially given the circumstances. We appreciate you highlighting their knowledge and the customer service you received. Thank you for recommending our store!
Kind Regards
Fitness Superstore Newcastle
Well trained staff
Dan was extremely helpful and knowledgeable about the items we were interested in, at no point did we feel pressured and he listened to our needs and restrictions around the size of the treadmill and our use of it. We appreciated his insights.
February 12, 2026
Unprompted review
Reply from Fitness Superstore - Newcastle
IAN PORTER,
We're happy to hear that you found our team member helpful and knowledgeable. We appreciate that they listened to your needs and provided valuable insights without any pressure. Thank you for your positive feedback!
Kind Regards
Fitness Superstore Newcastle
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.