This is a fantastic store - we travelled down to look at benches and thought we had a good idea of which one we wanted. After seeing them in the store and with the help of Julian (who was brilliant),... See more
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Great selection of kit and Julian was a big help to us when choosing a spin bike. Second time using Fitness Superstore and won’t be the last 👍🏻 Thanks again for your help!
Company replied
We entered the shop in tunbridge wells with a specific mission. To buy the equipment we use in the gym for the same price as a gym membership. Chris was mega helpful. Talked through our usual routine... See more
Company replied
Professional customer service with genuine passion to find the right fit solution for my wife and I.Greatly appreciated and well worth the drive to experience and meet Ricky.NordicTrack delivered as... See more
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Company details
- Fitness Equipment Store
- Fitness and Nutrition Service
- Fitness Equipment Wholesaler
- Indoor Cycling
- Sporting Goods Store
About Fitness Superstore - Tunbridge Wells
Written by the company
Founded in 1994, Fitness Superstore is the largest supplier of specialist Fitness Equipment in the UK. We have enhanced our position as the UK's largest retailer of specialist fitness equipment with an unrivalled range of import exclusives and leading high street fitness brands to choose from. Our sales staff are trained and experienced in the products we sell, ensuring we are able to offer you the best advice when purchasing your fitness equipment.
Visit our massive 175,000 sqft distribution centre in Northampton, packed with all of the latest fitness and gym equipment for you to try and take away, or call in to one of our other nationwide stores.
FIND A STORE
Fitness Superstore
Written by the company
- Next Day Delivery
- At Fitness Superstore, we offer a range of fast and flexible delivery options. For those who require express delivery we offer a genuine next day or nominated day service, including larger bulky items such as treadmills and even heavy weight sets.
- Never Beaten on Price
- At Fitness Superstore we pride ourselves on being able to offer our customers premium products at the best possible prices, which is why we will try our absolute best not be beaten on price. If you find the same like-for-like product offered at a lower price elsewhere prior to purchase, contact us by phone, email or LiveChat and we’ll do our best to match or beat the competitor's price for you.
- Stores Nationwide
- We’ve got showrooms across the UK where you can check our unrivalled product range. Try before you buy, browse at your leisure and get advice and expertise from our friendly staff.
Contact info
30-34 Grosvenor Rd, TN1 2AP, Tunbridge Wells,, Kent, United Kingdom
- 01892 883747
4.8
Excellent
174 reviews
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This is a fantastic store
This is a fantastic store - we travelled down to look at benches and thought we had a good idea of which one we wanted. After seeing them in the store and with the help of Julian (who was brilliant), we chose something completely different and much more suited to what we needed. The bench has now been in place at home for a couple of weeks and is getting a lot of use. Would highly recommend this store and Julian.
August 12, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great service and supper fast delivery.
Great service and supper fast delivery.
Highly recommend, they could not help me more.
August 19, 2026
Unprompted review
Reply from Fitness Superstore - Tunbridge Wells
Alex-LFTD Training,
We're so happy to hear you had a great experience with our service and fast delivery! We appreciate your kind words.
Kind Regards
Fitness Superstore Tunbridge Wells
Julian was a real gent
Julian was a real gent. Bless my gran, but she doesn’t have a clue when it comes to fitness gear, and he handled it like a pro.
August 18, 2026
Unprompted review
Reply from Fitness Superstore - Tunbridge Wells
CALLUM,
We're so glad to hear about your positive experience! It's wonderful that our team could provide such helpful and professional assistance. We truly appreciate your kind words.
Kind Regards
Fitness Superstore Tunbridge Wells
Great selection of kit and Julian was a…
Great selection of kit and Julian was a big help to us when choosing a spin bike. Second time using Fitness Superstore and won’t be the last 👍🏻 Thanks again for your help!
August 15, 2026
Unprompted review
Reply from Fitness Superstore - Tunbridge Wells
Simon Whitcombe,
We're delighted to hear about your positive experience and that our team member was a big help in choosing your spin bike. We appreciate your continued custom and look forward to your next visit!
Kind Regards
Fitness Superstore Tunbridge Wells
Machine falling apart after first month
Was initially impressed with the smith machine multigym I bought and paid for the installation but after 1 month the machine is falling apart with the cable lock in mechanism derailed fully one side and the otherside looks close to going as well. The tension of smith machine bar going lopsided when taking off the plates even with only 5kg plates. It hasn't even had much use and fallen apart already! Apprehensive working out now in case the machine falls apart on me working out, extremely disappointed!
August 18, 2026
Unprompted review
Reply from Fitness Superstore - Tunbridge Wells
Dear Peter,
Thank you for taking the time to share your feedback.
Following our recent conversation, we have a clear understanding of the concerns you've raised regarding your order. To address these, our Head Office has arranged for an installation team to visit and assess the issues reported, with the aim of reaching a prompt resolution.
We recognise that this experience has not met the standards we strive to deliver, and we appreciate the opportunity to put things right. Our service team is currently coordinating the visit, and we will continue to monitor the progress of the case to ensure the necessary actions are completed. We are committed to resolving the outstanding issues and achieving a positive outcome for you.
Kind regards,
Fitness Superstore
Great service from Chris who was very…
Great service from Chris who was very knowledgeable about the different types treadmills and rowing machines in store. Very happy with our purchases!
August 15, 2026
Unprompted review
Reply from Fitness Superstore - Tunbridge Wells
Andrew Jones,
We're delighted to hear about your positive experience and that our team member was very knowledgeable about the different types of equipment. We're so glad you're happy with your purchases!
Kind Regards
Fitness Superstore Tunbridge Wells
Jennie’s bike
We were served by Julian and were not sure what level of a static bike we required - He talked us through all options after determining our needs - He did not try to over sell a more expensive piece of equipment and we are very pleased with the bike he recommended
August 6, 2026
Reply from Fitness Superstore - Tunbridge Wells
Peter Anson,
We're so pleased to hear about your positive experience with our team member! It's wonderful that they helped you find the perfect static bike without overselling. We truly appreciate your kind words and positive feedback.
Kind Regards
Fitness Superstore Tunbridge Wells
Helpful and attentive service
Chris has been very helpful and attentive to all of our requirements. Very useful to be able to see equipment demonstrated in person.
August 14, 2026
Unprompted review
Reply from Fitness Superstore - Tunbridge Wells
Jon Gully,
We're so pleased to hear that our team member was very helpful and attentive to all your requirements. We appreciate you highlighting the usefulness of seeing equipment demonstrated in person.
Kind Regards
Fitness Superstore Tunbridge Wells
Very helpful
Chris was incredibly helpful throughout our purchase and went above and beyond by giving us an additional 5% discount when I noticed that the prices had dropped further on their website the following day. The refund was back in our account within just a few days. Excellent service and highly recommended!
July 31, 2026
Unprompted review
Reply from Fitness Superstore - Tunbridge Wells
Mark Seymour,
We are so pleased to hear about your positive experience with us. It's wonderful to know that our team provided such excellent service and that we could assist you with the price adjustment so promptly. We truly appreciate your kind words and recommendation!
Kind Regards
Fitness Superstore Tunbridge Wells
Great service from Chris at the…
Great service from Chris at the Tunbridge Wells branch for my treadmill purchase. Would recommend 5 stars.
August 9, 2026
Unprompted review
Reply from Fitness Superstore - Tunbridge Wells
Robin MacDougall,
We're so glad to hear about your excellent experience with us and appreciate your kind words. We're happy we could help!
Kind Regards
Fitness Superstore Tunbridge Wells
Very helpful customer service adviser…
Very helpful customer service adviser Chris De Tute demonstrated and explained in detail fully, on how each exercise bike work and which was best for me, I walked away happy knowing I had bought the right bike for my needs thank you Chris, anyone thinking of purchasing a exercise bike come and visit the superstore in Tunbridge Wells they have a large selection that caters for all levels.
August 9, 2026
Unprompted review
Reply from Fitness Superstore - Tunbridge Wells
TF McLean,
We're so pleased to hear about your excellent experience in our store. It's wonderful that our team member demonstrated and explained in detail how each exercise bike worked, helping you choose the right one for your needs. We appreciate your kind words and recommendation!
Kind Regards
Fitness Superstore Tunbridge Wells
Muktigym and rowing machine
Julian, your sales person at Your tunbridge wells branch was very helpful in making decisions. Delivery was well communicated and happened on schedule.
August 5, 2026
Reply from Fitness Superstore - Tunbridge Wells
Nicholas Page,
We're delighted to hear that our sales person at the Tunbridge Wells branch was very helpful in assisting with your decisions. We're also pleased that the delivery communication was clear and on schedule.
Kind Regards
Fitness Superstore Tunbridge Wells
Reply from Fitness Superstore - Tunbridge Wells
Me60,
We are so happy to hear you enjoyed our service and the speed of our delivery! Thank you for your kind words.
Kind Regards
Fitness Superstore Tunbridge Wells
Excellent showroom with a great range
Excellent showroom with a great range, and knowledgeable and helpful staff. Highly recommended.
August 8, 2026
Unprompted review
Reply from Fitness Superstore - Tunbridge Wells
Phil Corby,
We're delighted to hear you found our showroom excellent with a great range of products. We appreciate your kind words about our knowledgeable and helpful staff. Thank you for your recommendation!
Kind Regards
Fitness Superstore Tunbridge Wells
Reply from Fitness Superstore - Tunbridge Wells
Philip Reid,
We're happy you received very good products and super quick delivery! We appreciate your positive feedback and are grateful for your time.
Kind Regards
Fitness Superstore Tunbridge Wells
Julian was extremely accommodating and…
Julian was extremely accommodating and helpful when showing us around the shop. Made our purchase quick and easy!
August 5, 2026
Unprompted review
Reply from Fitness Superstore - Tunbridge Wells
DC,
We're delighted to hear that our team member was accommodating and helpful during your visit. It's wonderful to know that your purchase was quick and easy!
Kind Regards
Fitness Superstore Tunbridge Wells
The delivery and the product was great. The shop was awful.
The delivery and the product was great.
I am giving one star to the service I received when I went into the showroom in Tunbridge Wells to have a look at what I selected for buy on the website. The man was rude and very disinterested in me being there. He pointed out the bikes and when I asked them to talk me through them he said "well the more you spend the better they are, just sit on them and try them out". I didn't expect a huge presentation but I didn't expect some kind of sales explanation.
Wouldn't recommend going into the shops - just use the website.
July 26, 2026
Reply from Fitness Superstore - Tunbridge Wells
Hi Johnny,
Thank you for taking the time to share your feedback.
We're pleased to hear that you were happy with both your bike and the delivery service. However, we're sorry to learn that your experience when visiting our showroom left you feeling disappointed.
We understand that a showroom visit is an important part of the buying journey, giving customers the opportunity not only to see and try the equipment, but also to benefit from knowledgeable guidance and support.
We have reviewed your feedback internally and also appreciated the opportunity to speak with you directly to better understand your concerns. Feedback such as yours is extremely valuable, as it helps us reflect on our customer experience and identify opportunities to improve.
While we are pleased that you are happy with your bike, we regret that your impression of our showroom did not match the standards of service we strive to deliver. Thank you for bringing this matter to our attention and giving us the opportunity to review it.
We hope you continue to enjoy your bike, and should you choose to visit us again in the future, we would welcome the opportunity to demonstrate the high standards of service we aim to provide to every customer.
Kind regards,
Fitness Superstore
Visited the store to look at Treadmills
Visited the store to look at Treadmills. Julian was very helpful throughout and we purchased same day. Great service.
August 1, 2026
Unprompted review
Reply from Fitness Superstore - Tunbridge Wells
Shelley,
We are so pleased to hear about your positive experience with our team member. We appreciate you sharing your kind words and are delighted you found what you were looking for.
Kind Regards
Fitness Superstore Tunbridge Wells
Use the shop, not the website. Better experience
We entered the shop in tunbridge wells with a specific mission. To buy the equipment we use in the gym for the same price as a gym membership. Chris was mega helpful. Talked through our usual routine and put together a catalogue of equipment we needed. Then went through the costs and monthly payments with 0% apr and discounts to get us what we wanted. The whole shopping experience was a pleasure and can not be compared to just ordering online. Getting to touch and use the equipment before buying with advise and help from Chris. 100% deserving this 5 star review
August 2, 2026
Unprompted review
Reply from Fitness Superstore - Tunbridge Wells
Customer,
We're thrilled to hear about your excellent experience at our Tunbridge Wells store! We're delighted our team member was so helpful in guiding you through the equipment options and making your shopping experience a pleasure. We appreciate you highlighting the benefits of trying equipment in person.
Kind Regards
Fitness Superstore Tunbridge Wells
Another great visit …
We had Ricky looking after us on our recent visit, very helpful and friendly and was a pleasure to deal with. It’s great to be able to pop in and actually see and try products. Another fantastic experience at the Tunbridge wells shop
July 26, 2026
Unprompted review
Reply from Fitness Superstore - Tunbridge Wells
Mark Lindsay,
We're delighted to hear about your fantastic experience at our Tunbridge Wells store. It's wonderful that our team member was so helpful and friendly, and that you enjoyed being able to see and try products.
Kind Regards
Fitness Superstore Tunbridge Wells
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