The item I purchased was apparently miss labelled after I emailed them questioning why I hadn’t received the soft case with my snooker cue. I was offered a refund but politely declined. The ite... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered darts. Took my money send me a notification with royal mail tracking number that never got updated to say it had been actually dropped off or picked up by royal mail. Take ages to respond by e... See more
Ordered on 19th Sept told it was dispatched on 20th royal mail don't anything know about it!! and still don't, sent e mail to company no response judging by the reviews I've since seen no surprises... See more
Absolutely terrible experience. Still haven’t received my parcel that should have been here 3 days ago and am now on day 8. Royal Mail tracking number is useless as the item hasn’t been handed over an... See more
Company details
Written by the company
Your one stop shop for all things Fitness! Clothing, exercise equipment, protein shakes, we have it all.
Contact info
Unit 11, Accent Business Centre, BD3 9BD, Bradford, United Kingdom
- 0800 9990360
- info@fitness360.co.uk
- www.fitness360.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick delivery and very good price
Long wait for despatch
If you want your order delivered in 48hr like advertised i would shop elsewhere, it took 12 days and 4 emails to customer services for a sunglasses case to arrive,
I haven’t received my order and I don’t know what’s going on
I haven’t received my order and trying to contact with customer service to either, get my money returned or give me an explanation. I haven’t been able to contact with anyone yet.
Unexpected long delivery time and customs clearance costs.
Delivery time to Greece was 2 weeks. We had to pay 5 euros for customs clearance and that was not mentioned when placing the order.
order has not yet come
order has not yet come - they don’t pick up their phones or return emails
customer service is non existent…
customer service is non existent despite claims of having a "friendly freephone customer service" option. I have called daily fir 2 week and emailed several times with response, as I had an issue with order
Wrong product sent and ZERO Customer Service
Fitness360 sent the wrong product which I did not order. I have emailed them twice at the address given on their order confirmation email and received no reply. I've sent a message via their website and received no reply. I've tried calling but am unable to get through. All very unsatisfactory. Customer service = ZERO. Will I buy from them again = NO. Would I recommend them = NO. Do they deserve one star = NO.
Poor service
waited 9 days for delivery not received it and only when I let them no I was told I would get a refund as it was out of stock
Would not recommend using this website…
Would not recommend using this website to order anything!
We are still waiting to receive one item several weeks from bring informed that it had been despatched.
Due to the delivery being so slow, I cancelled the item but have not been contacted regarding a refund despite expressly asking for one of their team to email me.
Now refusing to respond to comms and…
Now refusing to respond to comms and tel num goes directly to voicemail.
Do not use this company, they are clearly a scam! Very disappointing!!
AVOID
Tracking number provided says royal mail says still not received the item since Wednesday 26th March (today is the 2nd of April) from fitness360 emailed them to get info on when it will arrive and said they could send another or refund I said can you send another next day delivery only to be ignored so I then sent an email asking for a refund still no reply now have to go through PayPal to get my money back as I have now got one from amazon do not waste time ordering off this company terrible experance look like I'm not the only one read the other reviews on here
Ordered a race suit end of Dec 24
Ordered a race suit end of Dec 24, no product and no refund as of end of Mar 25. Extremely poor communications. Have raised a chargeback. AVOID!!!!
Recommended company
Following an initial order problem, the matter was resolved and order was despatched.
Without asking, I was also compensated for the inconvenience caused.
I would recommend this company.
As described but arrived late
Package arrived intact but later than stated. Items exactly as stated, happy with that but not the late arrival
Trustworthy! Nice Guys to do Business with
There was an issue with delivery, was sorted with ease.
Resolved issue quickly
Unfortunately sent the wrong item - but customer service was excellent - sending me a tracked returns label and responding to my query really quickly.
No sign of the item!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








