Fitness360 Reviews 

208
TrustScore 2 out of 5

1.8

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Rated 3 out of 5 stars

The item I purchased was apparently miss labelled after I emailed them questioning why I hadn’t received the soft case with my snooker cue. I was offered a refund but politely declined. The ite... See more

Rated 1 out of 5 stars

Ordered darts. Took my money send me a notification with royal mail tracking number that never got updated to say it had been actually dropped off or picked up by royal mail. Take ages to respond by e... See more

Rated 3 out of 5 stars

Ordered on 19th Sept told it was dispatched on 20th royal mail don't anything know about it!! and still don't, sent e mail to company no response judging by the reviews I've since seen no surprises... See more

Rated 1 out of 5 stars

Absolutely terrible experience. Still haven’t received my parcel that should have been here 3 days ago and am now on day 8. Royal Mail tracking number is useless as the item hasn’t been handed over an... See more

Company details

  1. Fitness and Nutrition Service
  2. Sportswear Store

Written by the company

Your one stop shop for all things Fitness! Clothing, exercise equipment, protein shakes, we have it all.


Contact info

1.8

Poor

TrustScore 2 out of 5

208 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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1.8

All reviews

(208)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Long wait for despatch

If you want your order delivered in 48hr like advertised i would shop elsewhere, it took 12 days and 4 emails to customer services for a sunglasses case to arrive,

June 9, 2025
Rated 1 out of 5 stars

customer service is non existent…

customer service is non existent despite claims of having a "friendly freephone customer service" option. I have called daily fir 2 week and emailed several times with response, as I had an issue with order

April 23, 2025
Rated 1 out of 5 stars

Wrong product sent and ZERO Customer Service

Fitness360 sent the wrong product which I did not order. I have emailed them twice at the address given on their order confirmation email and received no reply. I've sent a message via their website and received no reply. I've tried calling but am unable to get through. All very unsatisfactory. Customer service = ZERO. Will I buy from them again = NO. Would I recommend them = NO. Do they deserve one star = NO.

April 14, 2025
Rated 1 out of 5 stars

Would not recommend using this website…

Would not recommend using this website to order anything!
We are still waiting to receive one item several weeks from bring informed that it had been despatched.
Due to the delivery being so slow, I cancelled the item but have not been contacted regarding a refund despite expressly asking for one of their team to email me.

March 24, 2025
Rated 1 out of 5 stars

AVOID

Tracking number provided says royal mail says still not received the item since Wednesday 26th March (today is the 2nd of April) from fitness360 emailed them to get info on when it will arrive and said they could send another or refund I said can you send another next day delivery only to be ignored so I then sent an email asking for a refund still no reply now have to go through PayPal to get my money back as I have now got one from amazon do not waste time ordering off this company terrible experance look like I'm not the only one read the other reviews on here

March 26, 2025
Rated 4 out of 5 stars

Recommended company

Following an initial order problem, the matter was resolved and order was despatched.
Without asking, I was also compensated for the inconvenience caused.
I would recommend this company.

February 27, 2025
Rated 5 out of 5 stars

Resolved issue quickly

Unfortunately sent the wrong item - but customer service was excellent - sending me a tracked returns label and responding to my query really quickly.

February 17, 2025

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