Fitness360 Reviews 

208
TrustScore 2 out of 5

1.8

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Rated 3 out of 5 stars

The item I purchased was apparently miss labelled after I emailed them questioning why I hadn’t received the soft case with my snooker cue. I was offered a refund but politely declined. The ite... See more

Rated 1 out of 5 stars

Ordered darts. Took my money send me a notification with royal mail tracking number that never got updated to say it had been actually dropped off or picked up by royal mail. Take ages to respond by e... See more

Rated 3 out of 5 stars

Ordered on 19th Sept told it was dispatched on 20th royal mail don't anything know about it!! and still don't, sent e mail to company no response judging by the reviews I've since seen no surprises... See more

Rated 1 out of 5 stars

Absolutely terrible experience. Still haven’t received my parcel that should have been here 3 days ago and am now on day 8. Royal Mail tracking number is useless as the item hasn’t been handed over an... See more

Company details

  1. Fitness and Nutrition Service
  2. Sportswear Store

Written by the company

Your one stop shop for all things Fitness! Clothing, exercise equipment, protein shakes, we have it all.


Contact info

1.8

Poor

TrustScore 2 out of 5

208 reviews

5-star
4-star
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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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1.8

All reviews

(208)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Tried to contact Fitness360 regarding a…

Tried to contact Fitness360 regarding a return. Tried online, tried calling, emailingl... nothing. Bought a pair of £99 trainers that are too big. Won't risk sending it back as no info on the website where to send a return. Anf online reviews say people never get a refund. Should have done some research before buying.Tracking when waiting for my delivery wasn't working at all. Trainers are genuine and nothing wrong with them, except they don't fit me.

February 3, 2025
Rated 5 out of 5 stars

Good price, arrived on time

Reading the reviews after I placed my order made me anxious.
I might be the lucky one because the item I ordered arrived promptly and with no issues.
Tracking number they sent worked and parcel arrived on the day it was promised.

January 29, 2025
Unprompted review
Rated 5 out of 5 stars

Good and warm winter cap for morning runs.

I got my product delivered in time. Just one suggestion the tracking link provided was not working for me, so I had to contact customer care and got a prompt reply, Happy with the purchase. The product is very good and warm for morning runs.

January 21, 2025
Rated 1 out of 5 stars

Don't answer email or Phone. Still waiting for REFUND

Ordered flippers and size too small. I tried to contact them by phone ( left message but no answer) and by email to exchange but no reply. I asked for return and I have returned the goods in full however still no reply and no refund. I still need a full refund. Please send refund ASAP.

December 11, 2024
Rated 1 out of 5 stars

I am still awaiting delivery of my item…

I am still awaiting delivery of my item after over a week of ordering. delivery was meant to be between 13th and 15th January. tracking still shows that royal mail are still awaiting the item which has stayed the same for a week. I emailed the company asking for an update and they advised that they had issues with snow last week (although I thought the snow was the week before?) and would chase it up with the courier and get back to me...I am still waiting.

January 10, 2025
Rated 1 out of 5 stars

Scam company, stay well clear

Ordered a dart board set for my son which he wanted with his Christmas money. Was sent a tracking ID for Royal
Mail. This ID is fake, doesn’t exist. They should have sent the board over 10 days ago.

This company is a scam company. Check companies house, it’s been dissolved.

January 2, 2025
Unprompted review
Rated 1 out of 5 stars

Unacceptable customer service

Sadly our item, a very expensive racing suit for our son, was delivered 3 days late and therefore could not be put under the tree but even more importantly when we opened it, it was the wrong size. Despite contacting customer services and returning the item ten days ago, I have neither received the suit in the correct size nor a refund, in fact I have not had a reply to emails nor a voice mail which was left for customer service which was conveniently unavailable. This is really worrying. I am very disappointed with the company who prides themselves in customer service and my son as you can imagine is seriously upset. We are now twelve days into the new year and this has not been resolved.

December 17, 2024
Rated 1 out of 5 stars

Poor delivery

The delivery was so delayed that I had to purchase same item at almost double the price from elsewhere. Slow response from customer service & incorrect tracking number making this a poor experience

December 27, 2024
Rated 1 out of 5 stars

Disappointed

Unfortunately fitness 360 sent me a wrong colour of item l ordered .tried to find contact number of them to talk to them to solve the problem no luck ,emailed them no response and now don’t know what to do .
Very disappointed

December 17, 2024
Rated 1 out of 5 stars

Communication

I ordered 2 indoor footballs almost 3 weeks ago. They sent out a complete wrong order. The items were sent back to the company. I do not know if a refund or a replacement is being sent out. I have just emailed to follow up. No response. The communication is extremely poor.

November 28, 2024

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