The item I purchased was apparently miss labelled after I emailed them questioning why I hadn’t received the soft case with my snooker cue. I was offered a refund but politely declined. The ite... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered darts. Took my money send me a notification with royal mail tracking number that never got updated to say it had been actually dropped off or picked up by royal mail. Take ages to respond by e... See more
Ordered on 19th Sept told it was dispatched on 20th royal mail don't anything know about it!! and still don't, sent e mail to company no response judging by the reviews I've since seen no surprises... See more
Absolutely terrible experience. Still haven’t received my parcel that should have been here 3 days ago and am now on day 8. Royal Mail tracking number is useless as the item hasn’t been handed over an... See more
Company details
Written by the company
Your one stop shop for all things Fitness! Clothing, exercise equipment, protein shakes, we have it all.
Contact info
Unit 11, Accent Business Centre, BD3 9BD, Bradford, United Kingdom
- 0800 9990360
- info@fitness360.co.uk
- www.fitness360.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I’ve not received my goods or had any…
I’ve not received my goods or had any evidence of delivery
Tried to contact Fitness360 regarding a…
Tried to contact Fitness360 regarding a return. Tried online, tried calling, emailingl... nothing. Bought a pair of £99 trainers that are too big. Won't risk sending it back as no info on the website where to send a return. Anf online reviews say people never get a refund. Should have done some research before buying.Tracking when waiting for my delivery wasn't working at all. Trainers are genuine and nothing wrong with them, except they don't fit me.
There was a stock problem which meant…
There was a stock problem which meant they couldn’t supply my item, but I was given a refund quickly.
Purchased a pair of yoga socks
Purchased a pair of yoga socks. Good quality, reasonably priced, delivered in a timely fashion.
Good price, arrived on time
Reading the reviews after I placed my order made me anxious.
I might be the lucky one because the item I ordered arrived promptly and with no issues.
Tracking number they sent worked and parcel arrived on the day it was promised.
Good and warm winter cap for morning runs.
I got my product delivered in time. Just one suggestion the tracking link provided was not working for me, so I had to contact customer care and got a prompt reply, Happy with the purchase. The product is very good and warm for morning runs.
I never received my order
I waited 2 weeks for Glutamine to be delivered to me which I never received.
Absolutely unprofessional.
I will never order anything from Fitness 360 again.
Don't answer email or Phone. Still waiting for REFUND
Ordered flippers and size too small. I tried to contact them by phone ( left message but no answer) and by email to exchange but no reply. I asked for return and I have returned the goods in full however still no reply and no refund. I still need a full refund. Please send refund ASAP.
I am still awaiting delivery of my item…
I am still awaiting delivery of my item after over a week of ordering. delivery was meant to be between 13th and 15th January. tracking still shows that royal mail are still awaiting the item which has stayed the same for a week. I emailed the company asking for an update and they advised that they had issues with snow last week (although I thought the snow was the week before?) and would chase it up with the courier and get back to me...I am still waiting.
Scam company, stay well clear
Ordered a dart board set for my son which he wanted with his Christmas money. Was sent a tracking ID for Royal
Mail. This ID is fake, doesn’t exist. They should have sent the board over 10 days ago.
This company is a scam company. Check companies house, it’s been dissolved.
Unacceptable customer service
Sadly our item, a very expensive racing suit for our son, was delivered 3 days late and therefore could not be put under the tree but even more importantly when we opened it, it was the wrong size. Despite contacting customer services and returning the item ten days ago, I have neither received the suit in the correct size nor a refund, in fact I have not had a reply to emails nor a voice mail which was left for customer service which was conveniently unavailable. This is really worrying. I am very disappointed with the company who prides themselves in customer service and my son as you can imagine is seriously upset. We are now twelve days into the new year and this has not been resolved.
Poor delivery
The delivery was so delayed that I had to purchase same item at almost double the price from elsewhere. Slow response from customer service & incorrect tracking number making this a poor experience
Disappointed
Unfortunately fitness 360 sent me a wrong colour of item l ordered .tried to find contact number of them to talk to them to solve the problem no luck ,emailed them no response and now don’t know what to do .
Very disappointed
Communication
I ordered 2 indoor footballs almost 3 weeks ago. They sent out a complete wrong order. The items were sent back to the company. I do not know if a refund or a replacement is being sent out. I have just emailed to follow up. No response. The communication is extremely poor.
Be aware of this seller I haven't received my item ater 2 weeks I claim back money from PayPal they didn't even answer my email.
Didn't send item
Wrong size and product delivered
Wrong size and product delivered. Items returned but no refund received to date.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








