Ordered a Montane Pro Gortex jacket. Was a little hesitant as price was excellent... thought perhaps it would be one of those occasions when a website says in stock but it isn’t really or the wrong pr... See more
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Very pleased with product and service by Fitness Footwear. Badly let down by UPS Delivery: failed to deliver next day, two chase up calls and two visits to collection point. Two promises by UPS to cal... See more
Ordered my son a Under armour rucksack for school. Used the discount code offered & got an extra £5 off which was great. Item delivered on exact date given, package well & exactly as described. Very h... See more
Quick delivery with top selection. Shame they don't accept Apple Pay.
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More than 2 weeks, no response
It has been 2 weeks now and the order has still not arrived - despite the announced 3-5 working days... They even sent me a confirmation email that my order will be delivered tomorrow, which has not happened either. Hermes, the delivery company, has told me on their customer hotline that this company means trouble and that there are many more customers waiting for their orders to arrive. Fitness Footwear has yet to answer my emails, no response from them and no way to contact them. It's frustrating. Very poor service
Where is my package??
To be honest I find it quite peculiar that you ask me for a trustpilot review when:
A) I haven’t received my package and
B) No answers to my inquiry about where my package is...
At this moment I would rate 0 stars if I could. This was supposed to be a birthday present but if I’ll ever receive it, it will be to late for the birthday...
Edit:
Finally arrived 10 days after eta. Pretty sure the package didn’t even leave their warehouse until a day after the eta (according to package label). Product is as described but the service is horrible. Bumping up to two stars since the product is fine.
Undelivered shoes
we bought sport shorts 2 weeks ago, but they are still undelivered...No reason were given and se have no information about à future delivery.
Excellent service thank you
Very quick delivery
Check the returns policy
Prompt service however be mindful that their return policy states you as the customer pick up the return p&p cost and for Wellington boots this can be expensive as I just discovered. Returning a £78 pair of wellingtons cost £14.50
I prompt delivery easy website easy ordering
I prompt delivery easy website
1st December still havent received my…
1st December still havent received my order.
I still have not received my shoes yet
9very speedy process and delighted
9very speedy process and delighted
with the trainers.
Great item and service
Really please with this item. This is the second time I have purchased them. Ordering was easy and product delivered promptly.
Two-bit scammers
Terrible on so many different levels. First, test your product and stand by it. I could barely fit my feet in the shoes I purchased despite sizing up to be safe. Yet, despite this error on their part, they don't pay return shipping. It's the 21st century, guys, and when it's on you it isn't the customer's responsibility to pay to return so you can sell it again to another victim. Lastly, even had I wanted to pay return shipping, I was quoted under the original cost and service has proceeded to ignore inquiries to bring up the error for a full week. Avoid at all costs.
Poor
Sent the wrong T-shirt.
Failed to acknowledge my email regarding their error.
Still wait for response/refund . . .
Ordered item at 4pm and was with me…
Ordered item at 4pm and was with me within 24 hours via royal mail. Item was as described and was value for money. Cant fault this company.
Super fast service
The product met expectations
The product met expectations, was well packaged, cheaper than the competitors and arrived on time.
The whole buying process was quick and…
The whole buying process was quick and smooth.
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