While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 30 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their durability and effectiveness. Many people highlight the excellent service received, emphasizing the helpfulness and kindness of the staff, particularly in assisting with orders and measurements. The ordering process is frequently described as easy, with many appreciating the quick shipping and the peace of mind the products provide. Reviewers are particularly impressed with the company's willingness to rectify mistakes, even when the customer was at fault, by sending replacements at no extra cost. This commitment to customer satisfaction, along with the product's ability to keep pets safe and allow fresh air in, makes for a highly recommended experience.

What people talk about most

Product

People report positive experiences with the product. Customers are delighted with the high standard and... See more

Order

Customers had positive experiences with order. Many reviewers praise the quick delivery, with some receiving... See more

Quality

Consumers consistently express delight with the product quality. Many reviewers highlight the high standard,... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for their exceptional... See more

Service

Users describe positive interactions with service. Customers consistently praise the excellent service, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My Mother-in-Law (90) and her elderly cat (17) just moved into 1st floor flat, from a 3 bed house with garden. She has always loved fresh air and the windows being wide open as much as possible (Mo... See more

Rated 5 out of 5 stars

Not being sure what to order, custom or standard, I gave Dominic a call. He was very pleasant & patient, & my query was sorted in a jiffy & a conformation email sent with what what was needed & at a... See more

Rated 5 out of 5 stars

Hi I wanted to leave a review for our wonderful Flat Cat screen and excellent service from both Rachel & Dominic. Both answered my queries over a weekend (thank you!), the advice and guidance was s... See more

Rated 5 out of 5 stars

From start to finish I have rarely had such first class and excellent service. They have been so patient and helpful with all my questions. Nothing is too much for them and the whole customer service... See more


Company details

  1. Pet Supply Store

Written by the company

Window protection for cats - Flat Cats - Open your windows to let in fresh air and keep your cats safe from the danger of falling. Flat Cats are manufactured in the UK and sold from our factory in Sleaford Lincolnshire. We have been trading since 2008 with over 200,000 units sold (to November 2025)


Contact info

4.9

Excellent

TrustScore 5 out of 5

143 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

FlatCats are Fantastic.

Dominic is fantastic, kind,super helpful. We were recommended by the breeder we bought our cats from. These are excellent quality,easy to fit and double up in the Sumner to keep flies etc out of the home. I have 1 Exotic Shorthair and 1 British Shorthair. Now they can sit on the window sills enjoying the fresh air. Highly Recommend these to everyone.

March 20, 2023
Unprompted review
Rated 5 out of 5 stars

Game changer!!

Flat cats are so easy to measure up and order and product is excellent quality. Telephone / email support was really good when we had a few unusual queries to iron out and wanted advice.
We've got these at every window, but the game changer was the conservatory. We have mesh at the door so we can have amazing airflow in the summer, which means we can sit in there comfortably, which we couldn't do previously. Because we have inward tilting windows in the conservatory, we put mesh on the outside! I know it's not meant for this, but they've been up for a couple of years now and are holding up fine. They get a bit grubby, but go in the wash no bother. Love having safe cats and no flies!

March 24, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent product and customer service

The product is excellent and customer service is even better.

I bought a screen for a door and it is easy to open and close and impossible for the cat to open. The cat has scratched it, picked at it and occasionally climbed it and the netting shows no damage.

Perfect for renters as it only involves using some double-sided tape.

I gave incorrect measurements when I ordered and they very kindly asked me to send the wrong one back and sent me a new screen at no extra charge.

The customer service is always very quick and friendly. Will definitely order again when we move.

June 17, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent product and outstanding service

This is an excellent product and very easy to install. I saw this on Amazon but finally ordered directly from the company as I had a problem with my window. I really must praise their customer service which is outstanding. Very very helpful, nothing was too much trouble, something which is sadly very rare nowadays. All I can say is thank you a hundred times over for your assistance, quick delivery and a great product. Deserve 10 stars 👍👍👍

August 17, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing product, great service

We've just got two new kittens and in this heat, having the ability to open all doors and windows is brilliant. This window screen product was so easy to install and looks great with our white window frames. Good quality, excellent customer service and good value.

August 11, 2022
Unprompted review
Rated 5 out of 5 stars

Money well spent!

Having spent the last month sweltering, having to keep the windows closed because of our two indoor cats, I found Flat Cats and placed a custom order.

Arrived today. Very easy to install. Fits perfectly. And I have air moving into the flat at last! Life saver.

Good quality. Good communication. Thank you!

August 9, 2022
Unprompted review
Rated 5 out of 5 stars

Just bought a Flat Cats net for my…

Just bought a Flat Cats net for my window because my cat has jumped out of it previously! So pleased with the product, very easy to measure up and fit. Instructions on the website are very clear. I am looking forward to a cooler sleep tonight because I can now keep my window open.

July 24, 2022
Unprompted review
Rated 5 out of 5 stars

A great company selling a great product

We've been using these for over 2 years now and they are brilliant, during those 2 years we've never had to replace them and have only purchased more so that we can install them on more of our windows. The nets are great quality and really well made.

Dominic is fantastic and has always gone above and beyond, it's very rare you find a business that does everything so well and I would highly recommend them to anyone.

They are always more than happy to assist with any questions and provide advice and guidance when it comes to measurements, installs etc and have always gone the extra mile to make sure everything was correct.

July 13, 2022
Unprompted review
Rated 5 out of 5 stars

Outstanding product and customer…

Outstanding product and customer service quick delivery nothing is too much for this company bought screens for 2 windows and my youngest cat decided he was going to scratch at them contacted Dominic at flat cats and he replaced them arrived 2 days later highly recommended and wonderful product. Will be ordering more shortly for patio doors. If you want to keep your cat safe and still open windows these are definately the product you want.

July 8, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent product, quick delivery

Great sturdy product, made to measure and easy to install! Delivery on a custom sized screen was super fast as well!

June 9, 2022
Unprompted review
Flat Cats logo

Reply from Flat Cats

Thanks Alix, you are too kind. Best wishes : Dominic : Flat Cats

Rated 5 out of 5 stars

I cannot recommend this company enough

I cannot recommend this company enough, the customer service is outstanding and the delivery time is so fast I hardly had time to switch the laptop off. Product is absolutely amazing , I am recommending it to everyone I know . We hear so much about bad service, so when I get brilliant service I will let them know.. I am so impressed…can you tell ? 😁

June 9, 2022
Unprompted review
Rated 5 out of 5 stars

Quick delivery, easy to fit and fit for purpose.

I am fostering for cats protection so this product was essential. I had a custom size window, which following their measurement chart, was ordered easily. Fitting is simple and the size was perfect, with an extremely generous amount of tape just in case you mess it up.
Good communication for the company and good value for money, they made and despatched my custom size within 2 days.
Highly recommend this if you need to keep your cat inside.

June 8, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent product!

After spending a full year with the window closed to make sure our kittens would not escape, we have finally discovered the best product ever. We have initially purchased 3 flat cat screens to try and we are waiting for 2 more. They are strong, almost invisible and easy to install.
The all process to order them is very easy, also Rachel and Dominic are very helpful and friendly to deal with, nothing is too much.
Great customer service!
I would definetely recommend this company and I will certainly use them again.
Although, the screens are strong I expect they will need to be replaced every few years, but definetely worth every penny.
We can all enjoy a bit of fresh air this year.

May 31, 2022
Unprompted review
Rated 5 out of 5 stars

Superb service,

Spoke with Dominic throughout the process extremely friendly, perfect customer service. Helped me with measurements and recommendations. Product arrived today, fits perfectly and works a treat. Highly recommend this company. 10/10 for all services. Will use again!

May 23, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic first impression

I have just spoken to the supremely helpful Dominic, who was just superbly friendly and helpful. I have total confidence that, even if I get something wrong with the measurements, he will be there to sort it out, which isn't something you can say about most firms!
Now really excited to be getting my custom made product in a matter of days... Outstanding! Thank you :)

April 19, 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant product, super helpful company

This is one of those rare things. It’s a really simple, well made product that absolutely does the job intended at a very affordable price. And to top it all, such a helpful and friendly company owner. If you need any help, drop him an email and he responds the same day… plus the custom made products arrive in 2 days, so no waiting time at all. I am not brilliant at measuring and fitting things but by following the very clear guidance I have ordered and fitted a screen to my 3rd story upstairs windows to stop my kamikaze cat trying to jump out to greet the birds. I can now have the window open without fear of accidents. Just brilliant - get some!

April 12, 2022
Unprompted review
Rated 5 out of 5 stars

I purchased one of the special offer…

I purchased one of the special offer screens as there was one available in the size I needed. So impressed with the speed of delivery and quality of the product. We'll certainly be ordering more of these for the rest of the home. Lovely to be able to have the spring breeze through the windows without worrying about the cat!

March 21, 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant product.

Brilliant customer service and screens are faultless. Highly recommended.

September 19, 2021
Unprompted review
Flat Cats logo

Reply from Flat Cats

Hi Mrs Kelsey, you are too kind. We really appreciate your comments. Many thanks again : Dominic

Rated 1 out of 5 stars

Placed an order n paid on 6th august

Placed an order n paid on 6th august, still waiting n Dominic has ignored 3 emails this week, appalling!!

August 21, 2021
Unprompted review
Flat Cats logo

Reply from Flat Cats

Hello, I'm sure you will have received the email reply saying we are very busy and unfortunately behind with email replies. Please do call us and I will be happy to check your order. We did state that shipping for your order was 20 working days (on 6th August) and today is 10 working days since the order. However I can see that we have just shipped everything from the 6th August so your order should be on the way to you. I am afraid you have not left your name so I am unable to check your specific order but, as stated on the email reply, if you would like to give us a call I will personally check this for you. I'm not sure that working to 50% of our stated lead times in actually worth a 1 star review but this is your choice and there is nothing I can do about it. We have worked very hard over the last 10 years to earn a 5 star rating on Trustpilot and it is a little upsetting to lose this in this way. However, I would like to at least let you know when your parcel left us so if you wanted to call or email me I will be happy to help, I am afraid I cant do this if I don't know who you are. Best wishes : Dominic.... I think I have found your emails now so will reply to you directly. As you were an existing customer we promised you 10 working days shipping and that is where we currently are. I am sorry this did not meet your expectations. I will email you personally straight away. Best wishes : Dominic

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look