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Review summary

Created with AI, based on recent reviews

Considering 32 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, durability, and effectiveness in keeping pets safe and insects out, often highlighting how well they fit and how easy they are to install. Many people appreciate the outstanding service, noting the helpfulness and kindness of the staff, who go above and beyond to assist with orders and address any issues. The ordering process is described as very easy, with fast shipping, and customers are delighted with the overall experience, often wishing they had purchased sooner. However, some customers also noted instances where they initially received the wrong size or made measurement errors, but the company promptly sent replacements at no extra cost, demonstrating exceptional customer care.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing delight and high satisfaction with... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the high standard and durability of... See more

Order

Customers consistently note positive experiences with order, praising the quick delivery times, with some... See more

Staff

Consumers consistently report positive experiences with the staff, highlighting their patience, helpfulness,... See more

Service

Customers had positive experiences with service, with many expressing how happy they were with the excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Not being sure what to order, custom or standard, I gave Dominic a call. He was very pleasant & patient, & my query was sorted in a jiffy & a conformation email sent with what what was needed & at a... See more

Rated 5 out of 5 stars

Ordered some screens a year ago and we are really happy with them. When I contacted FlatCats to check some details, I got a prompt reply and a (very good) discount code because I am an existing custo... See more

Rated 5 out of 5 stars

My Mother-in-Law (90) and her elderly cat (17) just moved into 1st floor flat, from a 3 bed house with garden. She has always loved fresh air and the windows being wide open as much as possible (Mo... See more

Rated 5 out of 5 stars

Hi I wanted to leave a review for our wonderful Flat Cat screen and excellent service from both Rachel & Dominic. Both answered my queries over a weekend (thank you!), the advice and guidance was s... See more


Company details

  1. Pet Supply Store

Written by the company

Window protection for cats - Flat Cats - Open your windows to let in fresh air and keep your cats safe from the danger of falling. Flat Cats are manufactured in the UK and sold from our factory in Sleaford Lincolnshire. We have been trading since 2008 with over 200,000 units sold (to November 2025)


Contact info

4.9

Excellent

TrustScore 5 out of 5

144 reviews

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Rated 5 out of 5 stars

Wonderful product, great service!

Wonderful product, coupled with excellent personal service. Such a rarity. A simple idea executed very well. We just inherited a cat and are in a 2nd floor flat - this was exactly as I had in mind as I did not want any permanent fixings. Dominic could not have been more helpful and I rang him several times so I'm sure I tested his patience! The product is strong and firm and I have worries about Henry falling/escaping anymore and it lets me open doors and windows in case we have one of those British summers!

May 24, 2018
Unprompted review
Rated 5 out of 5 stars

Superb window screens

The custom made top opening window screens are supberb really easy to fit and well made no drilling no mess my cat is now safe and insects won’t get in the screens are very well priced and the fit are perfect thank you Dominic for your advice and a superb product highly highly recommended top top marks

April 30, 2018
Unprompted review

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