Flavourly Reviews 

7,562
•
TrustScore 4 out of 5

4.1

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Rated 2 out of 5 stars

I'm absolutely fuming with Flavourly. They promised me a "personalised" selection of drinks, but it was clearly just a random assortment of whatever they had in stock!

Rated 4 out of 5 stars

I like getting an occasional case of different beers from Flavourly and I can’t recall any I didn’t like, except maybe a floral beer that was just slightly too weird for me. The deliveries usually arr... See more

Rated 5 out of 5 stars

Love the flexibility of Flavourly as there’s no subscription, you just dip in when you need to. The beers are interesting and varied. You can go with Flavourly’s suggestions or build your own case and... See more

Company replied

Rated 5 out of 5 stars

I am a regular customer. Never had a problem other than some of the beers in the mixed cases were disappointing. Good value, good website, good delivery, discount offers even better value. I now have... See more

Company replied

Company details

  1. Beer Distributor

About Flavourly

Written by the company

Flavourly collaborates with top craft brewers to bring you a selection of quality, great-tasting craft beers. These are brewed fresh, exclusively for the Flavourly community and delivered to you at unbeatable value.

  • Incredible selection
  • Award-winning breweries
  • FREE delivery (no minimum order)

Contact info

4.1

Great

TrustScore 4 out of 5

8K reviews

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No recent history of asking for reviews

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4.1

All reviews

(7,562)

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Rated 1 out of 5 stars

Appalling service

Appalling service! Have taken my money a week ago, and still waiting for confirmation of my order!
No replies to emails and chat service not available on website. DO NOT USE THIS COMPANY!

June 24, 2023
Unprompted review
Rated 1 out of 5 stars

2 week delay, Customer Services MIA

Order was delayed by 2 weeks, customer services ignored multiple follow up emails and zero proactive communication from Flavourly.
Order finally arrived, but I will not trust the promised delivery dates in future.

June 22, 2023
Rated 1 out of 5 stars

Failure to deliver, no contact!!

Used to be good. But I ordered on 10 June for 3-5 days delivery. Now 23rd and still no delivery. No response to emails, tickets or Facebook DMs. I would like my £73 back. Cannot get through to a single person. Will have to hope credit card company reimburses, or go through all claims at this rate.

June 10, 2023
Unprompted review
Rated 2 out of 5 stars

Let down my father on Father's day

Let down my father on Father's day, 2023. Delivery expected in 2-3 days, then 5 days. Now at 12 days and still waiting for despatch. No response to E- mail query, chat feature requires separate login and I can't use it. Hopeless customer service.

June 23, 2023
Unprompted review
Rated 1 out of 5 stars

How the mighty have fallen....

Have to echo the spate of recent reviews on here - I have used Flavourly many, many times before and they were always really quick and reliable, but my last order has not arrived. Made the order on the 10th, and so far: nada. They don't reply to emails. Don't have a 'live chat' thing. Or a phone number. As far as I can see now, they suck. Looks like they were really good, but now they have flushed their reputation down the toilet, not sure why. I am still receiving email offers from them, which I am not taking them up on, naturally!

June 22, 2023
Unprompted review
Rated 1 out of 5 stars

No response to five emails

No response to five emails, twitter etc.
order placed on 6th June and no updates sent, but my credit card has been debited. I am worried that there are serious issues at Flavourly.

June 21, 2023
Unprompted review
Rated 1 out of 5 stars

Avoid this company until recent reviews improve

I usually order once a month and get my order 2-3 working days later, not bad considering I live in a rural part of Northern Ireland. However my most recent order was made on 12th June and so far nothing. E mailed two days ago, no reply. Contacted customer services and got the standard email: " we are looking into this for you" etc. Tried to phone and Googled for a number...no reply. Something seriously wrong with this company atm. Avoid.....
Update 1st July. I finally got my order today. I did get a grovelling apology email a few days ago; but never again its Beer 52 for me from now on!

June 21, 2023
Unprompted review
Rated 1 out of 5 stars

What has happened to Flavourly?

What has happened to Flavourly? They used to be excellent but my latest order placed on 9th June has still not been delivered and nobody has bothered to respond to my emails. They were a 5 star company but now only 1 star as I'm unable to give a big fat zero. Avoid!

June 21, 2023
Unprompted review
Rated 2 out of 5 stars

Very slow delivery

Very slow delivery, took 13 days. Missed two weekends. Total lack of communication when asking questions about delivery.
Good beers and good service in the past, but won’t order again.

June 19, 2023
Rated 1 out of 5 stars

Zero flavourly - please avoid

Ordered a pack of beer on the 1st of June and requested next day.
About 3 weeks later I'm still waiting.
Requested a refund but no replys to any messages or emails.
Absolutely shocking service lately and seems to be a company in steep decline.
Best avoided

June 1, 2023
Unprompted review
Rated 1 out of 5 stars

Zero rating in my book!

Zero rating in my book!! Steer clear!! I Ordered a Father’s Day gift on 10th June. The Money has been taken but still no beers have arrived! Like many other reviewers, no communication either despite 3 emails!!
Have they gone bust??

June 10, 2023
Unprompted review
Rated 1 out of 5 stars

Avoid this company for now

I also ordered a Father's day gift but it was never delivered. The company have been paid but will not engage about a refund despite several requests. They may be having some issues so I would avoid risking sending them any money until this has been straightened out.

June 19, 2023
Unprompted review
Rated 1 out of 5 stars

Ordered a Father’s Day gift a week ago

Ordered a Father’s Day gift a week ago. Money taken straight away but had no confirmation of delivery. Have emailed 3 times and received no communication back. Guessing it’s not going to arrive tomorrow - really disappointed.

June 17, 2023
Unprompted review
Rated 1 out of 5 stars

Still waiting for a gift to arrive

Still waiting for a gift to arrive. No reply to email. Used this company several times in the past with no problems but disappointed this time as the beer was a birthday gift
UPDATE Beer was delivered on 22nd June, having been ordered on 8th June. The recipient had already had his birthday and Father's Day by the time his gift reached him. Email from company replying to my query re delay received only after the beer had been delivered saying delay was due to increased orders and hot weather. If they had clearly stated this before they took my money, rather than saying delivery was 2-3 days, I wouldn't have placed the order. But maybe that's why they weren't honest! I won't be ordering from them again.

June 8, 2023
Unprompted review

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