I'm absolutely fuming with Flavourly. They promised me a "personalised" selection of drinks, but it was clearly just a random assortment of whatever they had in stock!
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I like getting an occasional case of different beers from Flavourly and I can’t recall any I didn’t like, except maybe a floral beer that was just slightly too weird for me. The deliveries usually arr... See more
Love the flexibility of Flavourly as there’s no subscription, you just dip in when you need to. The beers are interesting and varied. You can go with Flavourly’s suggestions or build your own case and... See more
Company replied
I am a regular customer. Never had a problem other than some of the beers in the mixed cases were disappointing. Good value, good website, good delivery, discount offers even better value. I now have... See more
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Company details
About Flavourly
Written by the company
Flavourly collaborates with top craft brewers to bring you a selection of quality, great-tasting craft beers. These are brewed fresh, exclusively for the Flavourly community and delivered to you at unbeatable value.
- Incredible selection
- Award-winning breweries
- FREE delivery (no minimum order)
Contact info
23 Manor Place, EH3 7DX, Edinburgh, United Kingdom
- support@flavourly.com
- www.flavourly.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Appalling service
Appalling service! Have taken my money a week ago, and still waiting for confirmation of my order!
No replies to emails and chat service not available on website. DO NOT USE THIS COMPANY!
2 week delay, Customer Services MIA
Order was delayed by 2 weeks, customer services ignored multiple follow up emails and zero proactive communication from Flavourly.
Order finally arrived, but I will not trust the promised delivery dates in future.
Failure to deliver, no contact!!
Used to be good. But I ordered on 10 June for 3-5 days delivery. Now 23rd and still no delivery. No response to emails, tickets or Facebook DMs. I would like my £73 back. Cannot get through to a single person. Will have to hope credit card company reimburses, or go through all claims at this rate.
Delivery
Delivery took much longer than the 5 days you said and 3 of my follow up messages were not replied to.
Let down my father on Father's day
Let down my father on Father's day, 2023. Delivery expected in 2-3 days, then 5 days. Now at 12 days and still waiting for despatch. No response to E- mail query, chat feature requires separate login and I can't use it. Hopeless customer service.
How the mighty have fallen....
Have to echo the spate of recent reviews on here - I have used Flavourly many, many times before and they were always really quick and reliable, but my last order has not arrived. Made the order on the 10th, and so far: nada. They don't reply to emails. Don't have a 'live chat' thing. Or a phone number. As far as I can see now, they suck. Looks like they were really good, but now they have flushed their reputation down the toilet, not sure why. I am still receiving email offers from them, which I am not taking them up on, naturally!
No response to five emails
No response to five emails, twitter etc.
order placed on 6th June and no updates sent, but my credit card has been debited. I am worried that there are serious issues at Flavourly.
Avoid this company until recent reviews improve
I usually order once a month and get my order 2-3 working days later, not bad considering I live in a rural part of Northern Ireland. However my most recent order was made on 12th June and so far nothing. E mailed two days ago, no reply. Contacted customer services and got the standard email: " we are looking into this for you" etc. Tried to phone and Googled for a number...no reply. Something seriously wrong with this company atm. Avoid.....
Update 1st July. I finally got my order today. I did get a grovelling apology email a few days ago; but never again its Beer 52 for me from now on!
Delivery was a week late
Delivery was a week late, missed Father’s Day and they have not answered any communication by email, messenger, Facebook. Do not deal with this company.
What has happened to Flavourly?
What has happened to Flavourly? They used to be excellent but my latest order placed on 9th June has still not been delivered and nobody has bothered to respond to my emails. They were a 5 star company but now only 1 star as I'm unable to give a big fat zero. Avoid!
Very slow delivery
Very slow delivery, took 13 days. Missed two weekends. Total lack of communication when asking questions about delivery.
Good beers and good service in the past, but won’t order again.
Zero flavourly - please avoid
Ordered a pack of beer on the 1st of June and requested next day.
About 3 weeks later I'm still waiting.
Requested a refund but no replys to any messages or emails.
Absolutely shocking service lately and seems to be a company in steep decline.
Best avoided
Zero rating in my book!
Zero rating in my book!! Steer clear!! I Ordered a Father’s Day gift on 10th June. The Money has been taken but still no beers have arrived! Like many other reviewers, no communication either despite 3 emails!!
Have they gone bust??
Avoid this company for now
I also ordered a Father's day gift but it was never delivered. The company have been paid but will not engage about a refund despite several requests. They may be having some issues so I would avoid risking sending them any money until this has been straightened out.
Normally really good service and quick…
Normally really good service and quick delivery, this time took 2 weeks to arrive . Still a good collection of beers .
Ordered a Father’s Day gift a week ago
Ordered a Father’s Day gift a week ago. Money taken straight away but had no confirmation of delivery. Have emailed 3 times and received no communication back. Guessing it’s not going to arrive tomorrow - really disappointed.
Good selection of beers but took a…
Good selection of beers but took a while to be delivered.
Good beer and delivery
Good beer and delivery. Better still got a second case free in their draw.
Although there was a delay which was…
Although there was a delay which was disappointing but got delivery in time for father's day
Still waiting for a gift to arrive
Still waiting for a gift to arrive. No reply to email. Used this company several times in the past with no problems but disappointed this time as the beer was a birthday gift
UPDATE Beer was delivered on 22nd June, having been ordered on 8th June. The recipient had already had his birthday and Father's Day by the time his gift reached him. Email from company replying to my query re delay received only after the beer had been delivered saying delay was due to increased orders and hot weather. If they had clearly stated this before they took my money, rather than saying delivery was 2-3 days, I wouldn't have placed the order. But maybe that's why they weren't honest! I won't be ordering from them again.
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