Fleecedogharnesses 

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Rated 1 out of 5 stars

I paid for a harness last month. It hasn't been delivered and I can't get through to the company via email or telephone. The website still appears to be active and taking orders but I don't think my p... See more

Rated 1 out of 5 stars

I needed clarification on sizing of harnesses, intending to buy 3 or 4 different colours. After leaving a total of 3 messages on both phone numbers and sending two emails over 8 days I have not had a... See more

Rated 5 out of 5 stars

Joanne was brilliant over the phone helping me measure for my elderly Labrador who has lots of fatty lumps in his chest area, and then again for my younger Rottie. Both harnesses look extremely c... See more

Company replied

Rated 5 out of 5 stars

We are delighted with Derek’s new eDog fleece harness! It fits like a glove, and while it is soft and well padded, it is certainly robust, with good strong rings. The Y design is perfect and all... See more

Company replied

Company details

  1. Pet Store

Information provided by various external sources

High quality eDog fleece dog harnesses and Splashy Dog harnesses made for any breed, extreme comfort and perfect fit from long established manufacturer in Cumbria. eDog - excellent dog products for every dog


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(168)

10 reviews in the last 12 months

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Rated 5 out of 5 stars

Great fleece harness.

A really good fleece harness which my spaniel likes - having hated the previous one, which I suspect rubbed him. He walks so much better on it - having almost pulled my arm off previously. Love the long, multi-use lead too. Being deep chested he needed a custom made harness, which fitted perfectly. Great customer service!

April 20, 2023
Unprompted review
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Reply from Fleecedogharnesses

Hi Sally, so glad you and your dog are happy with your goodies and service, will pass on your lovely comments to our small team. Best Regards Joanne

Rated 5 out of 5 stars

A happy repeat customer

A good harness should last a lifetime. My first one from this company did just that - 7 years with my greyhound, a couple of fosters, and 1 year with my latest dog. Wearing out, it was time to replace (and put the older one in our emergency supplies). Great communication about measuring and fitting for a greyhound, great workmanship, too.

April 11, 2023
Unprompted review
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Reply from Fleecedogharnesses

Hello Kathleen, many thanks from myself and my team for your valuable feedback. We are proudly in our 12th year of business. Many thanks for your loyalty too. Best Regards Joanne

Rated 5 out of 5 stars

Great personal service and fantastic quality product

Great personal service. Talked me through measuring to get the best fit. Delivered on time as promised. This is a fantastic quality product purchased a harness and lead and they look fab and comfortable for the dog. Highly recommend.

March 23, 2023
Unprompted review
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Reply from Fleecedogharnesses

Hello Ruth Many thank yous for leaving my company and team your very valuable feedback to help other people. Much appreciated. Best Regards Joanne

Rated 5 out of 5 stars

Perfect custom-made harness for my puppy

Ordered my rescue small mixed breed puppy a custom-made fleece harness, and it arrived within a week! Her old harness was ok in the front, but was starting to dig into her ribs and wasn't adjustable there. The fleece harness is beautiful (with a lovely choice of colours available), and a perfect fit for my puppy, with room to grow (adjustable in the right place). We tried it today for the first time for a walk, and she was obviously comfortable in it. The harness is easy to put on and take off, and seems very sturdy and durable. Will be ordering another one once I know my puppy is done growing (as she tends to get muddy in the park, so need a spare!). This is her third harness (first one she grew out of but was always fiddly to take off) and I have finally found the perfect one - given every dog is unique (especially mixed breeds) it just makes sense to go for custom-made for the perfect fit. As a bonus, it was also cheaper than off-the shelf harnesses from big name brands (and actually made here in the UK). So glad I have discovered eDog!

January 30, 2023
Unprompted review
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Reply from Fleecedogharnesses

Hello Elisa Many thanks for leaving us detailed feedback about your puppy harness, will pass on to our team members. Best Regards Joanne

Rated 5 out of 5 stars

Repeat customer - always excellent products

Just ordered our sixth harness from this company. We keep going back as they're great quality and come in a lovely range of colours. They're thoughtfully designed to minimise the risk of escape and not interfere with shoulder movement. On this occasion I measured our new, very nervous rescue wrong so the size we ordered didn't fit. Joanne called me on a Saturday just a couple of hours after I emailed to let them know I thought we might need a custom size, gave me some advice on measuring, and said we could return the original harness for a refund which was very kind as it was entirely my fault it didn't fit. They must have then gotten to work on the custom order immediately as it arrived within the week (despite mail strikes). This one fits great and looks beautiful.

I highly recommend this company and their products and will certainly order from them again in future.

January 21, 2023
Unprompted review
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Reply from Fleecedogharnesses

Hello Sarah, many thanks for your worthwhile feedback. Now you can work nicely towards taking your lovely rescue dog out for a walk. All the best, Joanne and my team.

Rated 5 out of 5 stars

Quality product and custom made to fit perfect

I have bought four harnesses of different colours over the past years from this company. They are professionally made, custom fit and look amazing, especially with the little diamanti butterfly sewn on. I highly recommend anyone to purchase from them.

January 10, 2023
Unprompted review
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Reply from Fleecedogharnesses

Hi Dee Many thank yous from myself and my lovely Team for your loyalty and for sharing your valuable feedback. Best Regards Joanne

Rated 5 out of 5 stars

I have ordered four harnesses and two…

I have ordered four harnesses and two leads for my two dogs. Two of the harnesses are to go over a fleece coat, hence why I needed two for each dog, one with fleece, one without. My dogs are Heinz 57 and one in particular has unusual measurements, hence tailored harnesses required. The harnesses fit perfectly, they are excellent quality, the padded fleece ensures comfort. The colours are lovely too. One of my dogs looks so smart in grey and green and the other looks like a little sweet in pink and purple! Leads are lovely too, well made, strong, great for me to hold and colours to match the harnesses. They are rescue dogs and had a rotten time in a previous life, so to be able to provide them with quality kit is wonderful! Super impressed, thank you so much and I will be ordering two coats from you in the New Year!

December 8, 2022
Unprompted review
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Reply from Fleecedogharnesses

Hello Kathryn many thanks for sharing your valuable feedback, and so happy your lovely dogs now have lovely comfy kit. Best Regards Joanne and Team

Rated 5 out of 5 stars

Great quality products and tailor made…

Great quality products and tailor made for my pup. Also, great selection of colours.

September 25, 2022
Unprompted review
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Reply from Fleecedogharnesses

Hello Leticia many thanks for ordering yet again from us and reviewing. Much appreciated. Best Regards Joanne and The Team.

Rated 5 out of 5 stars

A beautiful harness and excellent…

A beautiful harness and excellent service. Thank you.

November 19, 2022
Unprompted review
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Reply from Fleecedogharnesses

Hello many thanks yous for sharing your recent experience and thank you for all your orders in the past. Best Regards Joanne.

Rated 1 out of 5 stars

Terrible customer service

Terrible customer service. Having bought 3 items in the past which I was satisfied with- this counted for nothing, as with the latest purchase they would not believe there was anything wrong (my dog was wet after wearing the waterproof coat), even though I did my upmost to show them the evidence. I contacted Citizens Advice who advised me on a letter to send them with regards to the Customer Rights Act 2015. This being unsuccessful I contacted my bank who after reviewing all the evidence and correspondence took up the case. I was then contacted by Joanne who said they would refund the coat if I sent it back, which I did at my own expense. Unfortunately, no refund appeared, just an email from Joanne to say they had refunded the money but as I had made a complaint to my card provider "the funds are now on hold with them". So, believing this I contacted my bank who told me that they had Not received any refund, and to leave matters to them. Eventually a week later I had a call from the bank to say they had achieved a successful outcome and the money was now back in my account, one month and numerous emails later.

UPDATE. Thank you for your charming reply. Don't judge everyone by your own standards. It's clear after reading your responses to others who have dared to complain about any of your products that you are not worth the time and effort. Myself and my banks fraud department know the truth, and without their intervention I wouldn't have had a positive outcome.
Response to your latest reply -
1 - I am happy to believe my banks version of events regarding the refund issues.
2 - It says a lot that you have resorted to a personal attack on my character with your defamatory comments.
3 - As for "claiming to be a volunteer for a RSPCA kennels". I am 100% sure my branch manager would be more than happy to vouch for me.
SECOND UPDATE
I am pleased to see that you have now been obliged to remove the personal attacks on my character.

October 22, 2022
Unprompted review
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Reply from Fleecedogharnesses

Hello Gillian, your refund was authorised by our company, nothing to do with any complaint to your Bank or elsewhere. We refunded to your Bank and if their refund to you was tardy, it is not our fault as we have already said to you in emails. If you were chasing your refund through their fraud dept, clearly you were addressing the wrong dept.
Our customer services to you has at all times been exemplary, polite and timely. I am pleased you were happy, as you said with all the other purchases you made with us for custom size harnesses. When we received the coat back from you there was nothing wrong with it, however as you had returned a worn item, which we in turn could not resell as new, we donated the coat to rescue. Also, I would make the point that as the coat was custom made, we were under no obligation to refund it, nothing having been faulty with it, however we did so as a gesture of good will for a long-standing customer. It is a shame that you did not recognise our goodwill. Any further details here from you make no sense to us whatsoever as I am sure you and others will realise.

Rated 5 out of 5 stars

The fleece harnesded from EDog are FANTASTIC

The fleece harnesses from EDog are fantastic. Perfect fit, vrry confortable, washable snd it dries quickly after it gets wet. I ordered in the last 5 years 6 harnesses from Austria( all different colours) for my miniture dachshund . I can highly recomnend them as they are absolutely TOP

November 17, 2022
Unprompted review
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Reply from Fleecedogharnesses

Hello Eva, many thank yous yet again for all your orders for Daisy. Becca who made all your harnesses custom made for your little Dachsie is well chuffed with your review. Best Regards Joanne

Rated 5 out of 5 stars

Excellent made to measure harness

Very pleased with this super, made to measure harness for Sunny Dog. She is just a puppy and the harness fits well and is making walking with her an easier experience. The lady who took our order over the phone was very helpful and explained exactly what was required to get a good fit. Thank you!

November 4, 2022
Unprompted review
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Reply from Fleecedogharnesses

Hello Susan and Sunny, many thanks for sharing your lovely feedback with others. Will pass on to our small team. Best Regards Joanne

Rated 5 out of 5 stars

Excellent custom made harness.

I have recently purchased a custom made harness for my cavachon,Hugo. I want to thank Joanne & Becca the Manufacturing Manager their exemplary customer service & quality of the harness; which was exquisitely made. This is Hugo’s first ever perfectly fitted harness; I have bought other well known brands which have always rubbed him sore behind his front legs & tummy. I telephoned Fleece Dog for sizing advice; Joanne was amazing she understood the dilemma and talked me through the measuring process and explained why he did not fit a standard harnesses. The whole process of ordering & delivery was seamless.
Thank you again Joanne & Becca as I have a very happy Hugo ( no soreness whatsoever ).
I will be ordering another harness soon.

September 13, 2022
Unprompted review
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Reply from Fleecedogharnesses

Hello Fiona Many thanks for sharing your experience with us, we are so glad to see another happy, comfy dog !! Best Regards Joanne & Becca

Rated 5 out of 5 stars

Lovely new harness.

Lovely new harness for my little Morkie. I’ve bought various styles of harness, none of which really fit her. This does. It’s not bulky like some and the fleece lining looks as though it’s really comfy. Very happy.

September 12, 2022
Unprompted review
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Reply from Fleecedogharnesses

Thanks so for reviewing our eDog harness, there goes another comfy dog !! Best Regards Joanne

Rated 5 out of 5 stars

Excellent quality and customer service

I would highly recommend this company I have just purchased a third harness from them the first 2 being for our beloved pug that we had and has unfortunately just crossed over the rainbow bridge the new one being for a French bulldog. All harnesses had to be made to order due to the shape of both dogs. Ordering was made very easy for me as I was talked through the process over the phone, the harnesses themselves are extremely well made and very smart, I always feel that the dog is safe and secure in it and we get lots of compliments as to how smart they are.

September 2, 2022
Unprompted review
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Reply from Fleecedogharnesses

Hello Elizabeth, was a pleasure to serve you and your dog again. God rest your little Pug, he is at the Bridge with my Westie xx

Rated 5 out of 5 stars

Best harnesses for every dog

Bought 2 new harnesses for my 5 month old puppies, spend so much money looking for the right harness and Joanne made the perfect ones for bruno and Teddy fit so well and are so comfortable not to mention they’re beautiful colours! Can’t recommend Joanne’s services enough

September 1, 2022
Unprompted review
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Reply from Fleecedogharnesses

Hello many thanks for your valuable feedback for your 2 pups harnesses, will pass on to our small team. Best Regards Joanne

Rated 5 out of 5 stars

Excellent customer service.

I have always struggled to find harnesses that fit my Yorkshire terriers perfectly.
I ordered 2 custom made harnesses and Joanne was extremely helpful from start to finish. Unfortunately I measured one of the dogs incorrectly but they made the alterations free of charge.
I would definitely order from them again.

August 18, 2022
Unprompted review
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Reply from Fleecedogharnesses

Hello Linda many thanks for taking the time to leave us feedback, will pass on to our small team. So glad your little Yorkies are comfy now. Best Regards Joanne

Rated 2 out of 5 stars

Be careful

Be careful, try a standard harness first then at least you can get a refund, or swapped for a better fit. I am £51.00 worse off, with a harness that does not fit and nothing can be done. In the bin it goes!

I sought advice regarding sizing, because I've never bought a harness before, I was told a standard size would not fit and a personal fit would be needed, also instructed to measure tight and with no allowances. The chest was altered by a fraction of a standard size (all very confusing when you have a sick dog), but I'd of been happy with the standard size myself. My dog was on morphine at the time so the advice given for measuring obviously didn't work in my case and surely with their experience (I was relying on) they would've advised me to wait as they were aware he was unable to stand at the time. I trusted their judgement and advice whilst I was worried sick about the vets awful diagnosis.
The joke is, the harness would of been best as standard size, not the adjusted size, also, the order confirmation asks you to check details but it states you can't amend sizes as the pattern is already made!
Nicely made is the only good thing I can say

August 16, 2022
Unprompted review
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Reply from Fleecedogharnesses

Hi Karen You rang us saying you had a sick dog who couldn't wear a collar and needed a harness. We promptly advised you your dog being deep-chested needed a custom size. You duly measured, we duly made the harness to your measurements and as you requested we shipped out next day delivery. You then yesterday contacted us and stated the harness was no longer needed and you therefore wanted a refund on the custom made item. No mention was made of not fitting, in fact your email actually said 'nothing to do with your product, it is beautifully made'. We empathized with you that vet had mis-diagnosed, but said we had done the work in your time-frame, custom made and therefore not eligible for refund due to 'simply not needed now'. We disrupted our waiting list to accommodate and benefit a sick dog and a distressed owner, what doggie company wouldn't !! As you say you mis-measured and this is what we unfairly get from you.

Rated 5 out of 5 stars

Made to measure Harness and Dog coat…

Made to measure Harness and Dog coat perfect fit. Had a problem with diog coat initially due to my error but with just one phone call Becca sorted it out. GREAT Products and service

June 22, 2022
Unprompted review
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Reply from Fleecedogharnesses

Many thanks Sheila, so glad you and dog are happy. Best Regards Joanne

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