From initial inquiry to completion of the deal, we found Intelligent Leasing and Scott Russell excellent! Never leased a car before but everything was explained in detail and the process was very smoo... See more
Company replied
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See what reviewers are saying
I've just taken delivery of my new Cupra Born that i've leased through ICL. After placing my order i've been in regular contact with Hazel over the last 3-4 months while waiting for build and deli... See more
Company replied
Lots to consider when making a change to my vehicle, especially as its my first EV, Sam was very helpful from the start, gave me enough information and allowed me time without any pressure to make a... See more
Company replied
This will be the second time we have used Intelligent Car leasing to lease a vehicle. Good value for money, straight forward processes and supportive administrator who was only too pleased to answe... See more
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Company details
Written by the company
Fleet Alliance is one of the leading independent Fleet Management and Electric Car Salary Sacrifice specialists in the UK. We help businesses of all sizes reduce their fleet operating costs while delivering the highest levels of service in our industry. We have been named one of the UK’s Best Places to Work 12 years in a row and have won the leasing industry’s benchmark customer service survey four times. As a member of the Climate Group EV100 global initiative, we are one of a group of forward-thinking companies committed to accelerating the transition to electric vehicles and making electric transport the new normal by 2030.
Contact info
Skypark 1, G3 8EP, Glasgow, United Kingdom
- 03456018407
- info@fleetalliance.co.uk
- www.fleetalliance.co.uk
4.7
Excellent
977 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Fleet Alliance
Hi Robert,
Thanks for sharing your positive feedback. We are pleased to hear our team got the best deal possible for you.
Thanks
Fleet Alliance
Always willing to help and explained…
Always willing to help and explained everything in full
October 3, 2025
Unprompted review
Reply from Fleet Alliance
Hi Gavin,
Thank you so much for your kind words! We're delighted to hear that you felt fully supported and that everything was clearly explained. Providing helpful, transparent service is exactly what we aim for.
If you ever need anything else, we’re always here to help!
Thanks
Fleet Alliance
Reply from Fleet Alliance
Hi Mark,
Thanks for taking the time to give us with positive feedback. Please don't hesitate to get in touch if you need further assistance.
Thanks
Fleet Alliance
Amazing service
Amazing service! Anthony booked me in straight away, talked me through the website and the whole process has been quick and pain free
October 3, 2025
Reply from Fleet Alliance
Hi Ashley,
We are pleased to hear that you are happy with the service you received from our EV specialist, Anthony.
If you need any further assistance, please don't hesitate to reach out.
Thanks
Fleet Alliance
Bad experience
Absolutely appalled by the account management team. Sent information to them on 5th September to terminate a vehicle contract, 3 weeks later they haven't actioned it, not answering calls and not responding to emails. Completely unacceptable. Still trying to get the vehicle return some 5 weeks later. Can't wait until it's gone and we will be going elsewhere to lease our company vehicles.
October 1, 2025
Unprompted review
Reply from Fleet Alliance
Hi Nikki,
Thank you for your patience while we worked on this. We’re glad we could resolve the issue and hope that the vehicle return was eventually handled to your satisfaction. We really appreciate your feedback and the opportunity to make things right!
Fleet Alliance
Great customer care and support
Scott at Fleet Alliance was incredibly knowledgeable and very patient, guiding me through a process I knew nothing about.
September 26, 2025
Reply from Fleet Alliance
Thank you for your excellent feedback and for sharing your experience. We will pass on your review to Scott!
We wish you many happy miles in your new EV.
The Fleet Alliance Team ❤️🚗
Quick great and easy service
Quick great and easy service, really helpful from start to finish
September 16, 2025
Reply from Fleet Alliance
Thank you for your excellent feedback and for sharing your experience. We wish you many happy miles in your new EV.
The Fleet Alliance Team ❤️🚗
Seemeless and Professional
Really tailored to suit individual circumstances and great selection. Strongly recommend.
August 22, 2025
Reply from Fleet Alliance
Thank you for your excellent feedback and for sharing your experience, Douglas. We are delighted that you would strongly recommend us.
We hope you enjoy every mile in your new vehicle.
The Fleet Alliance Team ❤️🚗
Reply from Fleet Alliance
Hi Andrew,
Thank you for taking time to provide us with your feedback.
We are pleased to hear that the team met your needs and you were happy with the service provided.
Fleet Alliance
Reply from Fleet Alliance
Thank you for your feedback and for sharing your experience. We are glad to hear you found the process straightforward.
The Fleet Alliance Team ❤️🚗
Reply from Fleet Alliance
Thank you for your excellent feedback and for sharing your experience, Glen. We wish you many happy miles in your new vehicle.
The Fleet Alliance Team ❤️🚗
Responsive
Responsive, helpful and speedy. I am very happy with the service that has been provided.
July 22, 2025
Reply from Fleet Alliance
Hi,
Thank you for taking time to provide us with your feedback.
We are pleased to hear that the team met your needs and you were happy with the service provided.
Fleet Alliance
Great advice and customer support
Sam has been extremely helpful with answering lots of questions. I felt reassured that I knew what I was ordering and that it would meet my needs.
July 19, 2025
Reply from Fleet Alliance
Hi Natasha, thank you for choosing Fleet Alliance to order your brand-new car.
Please don't hesitate to reach out to Sam should you require further assistance.
Fleet Alliance
Stress free, enjoyable process.
Lots to consider when making a change to my vehicle, especially as its my first EV, Sam was very helpful from the start, gave me enough information and allowed me time without any pressure to make a decision.
The order process was very straightforward and communication from the team made the whole process as enjoyable as choosing a new car should be.
Thank you
July 18, 2025
Reply from Fleet Alliance
Hi Chris, thank you for such a great review of our EV leasing specialist Sam.
We hope you enjoy your brand new EV when it arrives.
Fleet Alliance
Great advice and service
July 12, 2025
Reply from Fleet Alliance
Hi Richard, thank you for taking the time to provide us with your feedback.
We are very pleased to hear that you were satisfied with the services we provided. Please don't hesitate to get in touch if you require further assistance.
Fleet Alliance
Awkward system, saved by service. people beat technology!
The entire set up and clarity etc is extremely troublesome and seems to be harder than it should be.
The reason for the 4 stars, is purely down to the service from Tracy Flynn. Extremely helpful, nothing too much trouble and kept me in the loop each step.
July 2, 2025
Outstanding
Extremely professional from start to finish, there at every step of the way
Great Job
June 6, 2025
Reply from Fleet Alliance
Hi Thomas, thank you for taking the time to provide us with your feedback.
We are very pleased to hear that you were satisfied with the services we provided. Please don't hesitate to get in touch if you require further assistance.
Fleet Alliance
I had a great experience.
I had a great experience with fleet alliance. Very straightforward and easy process. It's very convenient that they offer all inclusive service and insurance packages which not all other fleet companies do.
June 18, 2025
Reply from Fleet Alliance
Hi Kyle,
Thank you for taking the time to let us know about your experience with our EV Salary Sacrifice team.
We hope you enjoy your brand new EV when it arrives.
Thanks,
Fleet Alliance
Scott was a big help
Scott was a big help, talking me through each step and answering all and any questions i had. The whole process was simple and the deal i got was great and exactly what i was after budget wise! Very happy with the service so far.
June 12, 2025
Reply from Fleet Alliance
Hi Alison,
Thank you for your kind feedback. It's great to hear that Scott has provided you with excellent customer service and was able to find you the perfect EV to fit your wants and needs.
Please don't hesitate to reach out to Scott if you have any further questions.
Thanks,
Fleet Alliance
I think the customer service has been…
I think the customer service has been great and throughout my experience with Fleet Alliance. This is why I have renewed my EV Salary sacrifice scheme. Also the way the renewal has been dealt with and arranged has been great.
June 3, 2025
Reply from Fleet Alliance
Hi Andy,
We are so pleased to hear that you have renewed your EV with us.
Enjoy your brand new Tesla when it arrives.
Thanks,
Fleet Alliance
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