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Fleet Alliance Reviews 

977
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

From initial inquiry to completion of the deal, we found Intelligent Leasing and Scott Russell excellent! Never leased a car before but everything was explained in detail and the process was very smoo... See more

Company replied

Rated 5 out of 5 stars

I've just taken delivery of my new Cupra Born that i've leased through ICL. After placing my order i've been in regular contact with Hazel over the last 3-4 months while waiting for build and deli... See more

Company replied

Rated 5 out of 5 stars

Lots to consider when making a change to my vehicle, especially as its my first EV, Sam was very helpful from the start, gave me enough information and allowed me time without any pressure to make a... See more

Company replied

Rated 5 out of 5 stars

This will be the second time we have used Intelligent Car leasing to lease a vehicle. Good value for money, straight forward processes and supportive administrator who was only too pleased to answe... See more

Company replied

Company details

  1. Leasing Service

Written by the company

Fleet Alliance is one of the leading independent Fleet Management and Electric Car Salary Sacrifice specialists in the UK. We help businesses of all sizes reduce their fleet operating costs while delivering the highest levels of service in our industry. We have been named one of the UK’s Best Places to Work 12 years in a row and have won the leasing industry’s benchmark customer service survey four times. As a member of the Climate Group EV100 global initiative, we are one of a group of forward-thinking companies committed to accelerating the transition to electric vehicles and making electric transport the new normal by 2030.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

977 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically takes over 1 month to reply

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4.7

All reviews

(977)

49 reviews in the last 12 months

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Rated 5 out of 5 stars
Fleet Alliance logo

Reply from Fleet Alliance

Hi Kieran,

Thanks for your feedback, we really appreciate it.

Enjoy your new car when it arrives, please don't hesitate to get in touch if you require any further assistance.

Intelligent Car Leasing

Rated 5 out of 5 stars

Thanks Sam for making it very easy and…

Thanks Sam for making it very easy and all your help 👍

November 21, 2024
Fleet Alliance logo

Reply from Fleet Alliance

Hi Paul,

Thanks for choosing Intelligent Car Leasing for you new car lease.

Enjoy your brand new car when it arrives.

Intelligent Car Leasing

Rated 5 out of 5 stars

The way I was kept informed through the…

The way I was kept informed through the whole process and Douglas Bell was very helpful answering my questions and queries

November 12, 2024
Fleet Alliance logo

Reply from Fleet Alliance

Hi Mags,

We are glad to hear that you had a positive experience with our leasing expert, Douglas.

Thanks
Intelligent Car Leasing

Rated 5 out of 5 stars

Incredibly helpful

Incredibly helpful Anthony Richardson

November 11, 2024
Fleet Alliance logo

Reply from Fleet Alliance

Hi John,

Thank you for taking the time to provide us with positive feedback about our leasing expert Anthony.

Please don't hesitate to get in touch if you need further assistance.


Intelligent Car Leasing

Rated 5 out of 5 stars

Excellent service from Frazer.

Excellent service from Frazer.

October 29, 2024
Fleet Alliance logo

Reply from Fleet Alliance

Hi Chris,
We are pleased to hear of your positive experience with Fraser.

Enjoy your brand new car when it arrives.

Intelligent Car Leasing

Rated 5 out of 5 stars

A very professional approach by patrick…

A very professional approach by patrick the broker i dealt with, also very polite and friendly.
Thank you

November 7, 2024
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Reply from Fleet Alliance

Hi Steve,

Thank you for your positive feedback about your leasing journey with us.

Enjoy your brand new car when it arrives.

Intelligent Car Leasing

Rated 5 out of 5 stars

Leasing could never be made easier.this…

Leasing could never be made easier.this team are a dream to work with.brilliant service.

October 30, 2024
Fleet Alliance logo

Reply from Fleet Alliance

Hi,

Thank you for your positive feedback about your leasing journey with us.

Enjoy your brand new car when it arrives.

Intelligent Car Leasing

Rated 5 out of 5 stars

Patrick my attendant was amazing

Patrick my attendant was amazing, I explained everything and he was understanding and forthcoming, he helped me a lot as I was so worried , he really was helpful and made it easy for me I’m so greatful

November 5, 2024
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Reply from Fleet Alliance

Hi Kate,

Thank you for your feedback. We are very pleased to hear that Patrick was able to put your mind at ease when it came to your car leasing journey.

Patrick will be on hand should you need any further assistance.

Intelligent Car Leasing

Rated 5 out of 5 stars

On my second lease now with ICL

On my second lease now with ICL, I’ve dealt with John all through my time with them, you tell him what you want and he’ll sort it, I really admire his honesty and he’ll always advise to suit you and your situation. If you are considering leasing then I’d definitely recommend ICL and John in particular,

October 28, 2024
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Reply from Fleet Alliance

Hi Norman,

Thank you for providing positive feedback about your time with Intelligent Car Leasing and our leasing expert John.

Our team will always aim to provide honest, clear and concise information.

Please don't hesitate to get in touch if you need further assistance.

Intelligent Car Leasing

Rated 5 out of 5 stars

Second car with Intelligent Car Leasing

Scott Russell was very helpful and efficient and we chatted through the various options in my budget range. In the end I went for another Skoda Karoq which is in stock and arriving soon. This is my second car with Intelligent Car Leasing, I also found them very helpful through the last process.

October 28, 2024
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Reply from Fleet Alliance

Hi Nicola,

Great choice of car with the Skoda Karoq. We are pleased to hear that this is your second lease with us and appreciate your continued support. Our leasing expert Scott will be on hand should you need any further assistance.

Intelligent Car Leasing

Rated 5 out of 5 stars

Sara Marshall - Assister Extraordinaire

Sara Marshall was helpful every step of the way despite a serious setback for our fleet delivery - her updates provided a source of assurance and her telephone manner was nothing short of splendid.

Very many thanks for helping be a calm in the storm!

October 28, 2024
Unprompted review
Fleet Alliance logo

Reply from Fleet Alliance

Thank you for your 5-star review, Abi. We're delighted to hear Sara has been extremely helpful with your fleet delivery ❤️

Rated 5 out of 5 stars

Excellent website with great deals…

Excellent website with great deals followed by very prompt reply’s to enquiries. Scott was very helpful and made the sales process very simple and relaxed. Excellent !

October 24, 2024
Fleet Alliance logo

Reply from Fleet Alliance

Hi Michael,

Thank you for your feedback. We aim to provide efficient and friendly customer service.

Please don't hesitate to get in touch with Scott if you need any further assistance.

Intelligent Car Leasing

Rated 5 out of 5 stars

Excellent service

Sam Yarwood has been really approachable, professional and efficient dealing with our request and queries . I found the quote very competitive compared to other companies

October 21, 2024
Fleet Alliance logo

Reply from Fleet Alliance

Hi Gema,

Thank you for taking the time to let us know about your positive experience with our leasing expert, Sam.

If we can assist you at all in the future please don't hesitate to get in touch.

Intelligent Car Leasing

Rated 5 out of 5 stars

Jaspreet has been excellent throughout…

Jaspreet has been excellent throughout transaction and called when he said he would

October 24, 2024
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Reply from Fleet Alliance

Hi Richard,

We are so pleased to hear of your positive experience with our leasing expert Jas.

Enjoy your brand new car when it arrives.

Intelligent Car Leasing

Rated 5 out of 5 stars

Quick response

Quick response, all questions answered and application completed rapidly.
Would highly recommend.

October 22, 2024
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Reply from Fleet Alliance

Hi Alan,

Our team aim to provide clear and concise advise advise in a timely manor. Thank you for choosing us to start your car leasing journey.

Intelligent Car Leasing

Rated 5 out of 5 stars

Patrick has always been fantastic, explaining everything clearly

I’ve been using Intelligent Car Leasing for a while and just ordered my third car through them. Patrick has always been fantastic, explaining everything clearly and helping me find the perfect vehicle every time. Highly recommend!

October 18, 2024
Fleet Alliance logo

Reply from Fleet Alliance

Hi Lucy,

We are so pleased to hear that you have now been with us for 3 years. The team at Intelligent Car Leasing appreciate your support.

Please let us know if we can be of any further assistance to you.

Intelligent Car Leasing

Rated 5 out of 5 stars

Great service, recommended.

Scott Russell looked after us very well indeed. Very happy with the deal presented to us, and the admin / processing of the order has been very smooth.

October 18, 2024
Fleet Alliance logo

Reply from Fleet Alliance

Hi Ian,

Thank you so much for taking the time to provide us with excellent feedback. Enjoy your brand new car when it arrives and please don's hesitate to get in touch if you need further assistance.

Intelligent Car Leasing!

Rated 5 out of 5 stars

easy transaction,

easy transaction,, all agreed and tied up in a day..

October 14, 2024
Fleet Alliance logo

Reply from Fleet Alliance

Hi Scott,

Thanks for taking the time to provide us with positive feedback.

Please don't hesitate to get in touch if you need further assistance.

Intelligent Car Leasing

Rated 5 out of 5 stars

Swift service answered any questions…

Swift service answered any questions quickly and friendly helpful staff

October 9, 2024
Fleet Alliance logo

Reply from Fleet Alliance

Hi Al,

We are so pleased to hear of your positive experience with our team.

Please don't hesitate to get in touch if you need further assistance.

Intelligent Car Leasing

Rated 5 out of 5 stars

Easy to use and great support throughout

Great support and advice from Scott throughout the process. Very quick to respond, straightforward process, and explained everything very clearly. Highly recommended.

October 2, 2024
Fleet Alliance logo

Reply from Fleet Alliance

Hi Richard,

Thanks for trusting us with your car lease.

Please don't hesitate to get in touch if you need further assistance.

Intelligent Car Leasing

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