Fleet Evolution Reviews 100

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, professional, and responsive, making the overall service experience smooth and efficient. Many people highlight the prompt communication and quick response times from the customer service team, which contributes to a straightforward process from initial inquiries to delivery and ongoing support. The delivery service is also frequently described as well-organized and on time. However, some customers reported issues with delivery arrangements, citing poor communication regarding timing and unexpected delays. A few people also mentioned problems with the quote engine and a lack of transparency, particularly concerning mileage adjustments and vehicle pickup procedures.

What people talk about most

Staff

Consumers consistently find staff to be positive, highlighting their helpfulness, responsiveness, and... See more

Service

Clients share positive opinions on service, frequently highlighting the great communication, prompt... See more

Response time

Users describe positive interactions with response times. Customers frequently praise the quick and clear... See more

Customer service

Customers had positive experiences with customer service. Reviewers frequently highlight the team's... See more

Delivery service

People report positive experiences with delivery service. Many customers received their cars as expected on... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall very good experience Had a few hiccups with cars being avail on the portal which were then cancelled (due to car face lift changes) But once the correct car was ordered, process felt sm... See more

Rated 4 out of 5 stars

My car from Fleet Evolution is through the salary sacrifice scheme. A couple of things were missed from the quote so the price initially kept going up - a breakdown of the cost (including optional e... See more

Rated 4 out of 5 stars

When ordering my car there were some initial hiccups, but there was lots of opportunity to speak to the team at Fleet to sort the issues out, they were always available to help. Since receiving my car... See more

Rated 4 out of 5 stars

Overall good experience. Quotes varied on a regular basis so therefore what colleagues were able to have on the same salary others didn't qualify. Selecting cars needs to be more transparent. Team i... See more


Company details

  1. Leasing Service

Written by the company

We are Fleet Evolution, employee benefits experts and leading providers of salary sacrifice schemes. We formed back in 2010, and just a year later we launched the UK's FIRST all-electric salary sacrifice scheme! Back then, you were pretty limited to just the Nisan Leaf, but now there are so many more electric vehicle options to choose from! It's our mission to get as many people as possible into cleaner, greener cars through our salary sacrifice scheme! It could be the general employee taking on a new electric car through the scheme, or an essential user going green for the planet! Reduced tax rates and low monthly costs, you're saving more than just the planet, your wallet will thank you too! Put simply, we make green cars more affordable to take on and run compared to that of a 5-year-old diesel car, all with no cost to the employer and no leaver risk! The scheme is free to implement, all you need to do is get in touch, define your rules around the scheme, and get your employees quoting! Happy employees, happy employer, happy planet! Whether you employ 3 people or 10,000 people, we want to help you move to electric!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

100 reviews

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Replied to 33% of negative reviews

Typically replies within 24 hours

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Rated 4 out of 5 stars

Straightforward process

Ordering was very straightforward and communication throughout was clear. I received regular email updates on the delivery schedule, which helped manage expectations.

The team also arranged for my private plate to be fitted ahead of delivery, which was handled smoothly.

There was a small issue on the day I was advised the car was ready, as I was later told it was not. In the end it was ready and the dealer contacting me directly helped resolve it quickly. Everything was sorted without delay and overall the experience was positive.

January 20, 2026
Unprompted review
Rated 5 out of 5 stars

The company I work for introduced…

The company I work for introduced Salary Sacrifice vehicles and as my car lease was ending I took the opportunity to get a car, the process was seamless and the team were really helpful and and kept me informed at every step.

January 8, 2026
Unprompted review
Rated 5 out of 5 stars

Really smooth experience with Fleet…

Really smooth experience with Fleet Evolution. Amy was fantastic and made everything easy, with great support from Sophie and Charlotte as well. The car arrived on time and I’m very happy with it. Highly recommend.

January 7, 2026
Unprompted review
Rated 5 out of 5 stars

A year in..

Had the car a year now and so far has been pretty seamless. Good communication from the team and having just one monthly bill has made things very straightforward knowing that all maintenance etc is covered so really pleased!

December 9, 2025
Unprompted review
Rated 4 out of 5 stars

Communication Prompt and Friendly

My car from Fleet Evolution is through the salary sacrifice scheme. A couple of things were missed from the quote so the price initially kept going up - a breakdown of the cost (including optional extras) would be better so it is more transparent.
We were given a pre-contract car almost straightaway. There were a couple of issues with it, which were resolved by the DriverLine team promptly.
No issues with the new car on arrival and communication has always been prompt and friendly.

June 9, 2025
Unprompted review
Rated 5 out of 5 stars

I initially had a Polestar 2 on order…

I initially had a Polestar 2 on order through Fleet Evolution but following manufacturer delays, they helped me get into a Polestar 4 much quicker. Amy and the team were amazing in putting up with me going through the various options and specs along with prices and helped provide a temporary car whilst I waited for the car to arrive.

March 24, 2025
Unprompted review
Rated 5 out of 5 stars

Great for small business

I've just completed my 2nd lease with Fleet Evolution and would thoroughly recommend them for any small business looking to set up a salary sacrifice scheme. Great customer service, there's always someone available when you need assistance.

November 17, 2025
Unprompted review
Rated 5 out of 5 stars

Great communication

My initial car scheme was not standard as I had sourced the vehicle myself, rather than waiting for a new one or picking one from a pool. However, Fleet Evolution were very good and made sure that the process was as smooth as possible. I've also had some questions arise during the course of my ownership and the they've aways responded in a very timely manner and answered the questions.

November 14, 2025
Unprompted review
Rated 5 out of 5 stars

Fleet Evolution - The Perfect Partner

The whole team at FE are professional, skilled and efficient. Working with them has been excellent from our very first meeting and 2 years down the line I am confident in their ability to provide and assist me on anything I need. I can highly recommend Fleet Evolution.

November 14, 2025
Unprompted review

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