Fleet Evolution Reviews 100

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, professional, and responsive, making the overall service experience smooth and efficient. Many people highlight the prompt communication and quick response times from the customer service team, which contributes to a straightforward process from initial inquiries to delivery and ongoing support. The delivery service is also frequently described as well-organized and on time. However, some customers reported issues with delivery arrangements, citing poor communication regarding timing and unexpected delays. A few people also mentioned problems with the quote engine and a lack of transparency, particularly concerning mileage adjustments and vehicle pickup procedures.

What people talk about most

Staff

Consumers consistently find staff to be positive, highlighting their helpfulness, responsiveness, and... See more

Service

Clients share positive opinions on service, frequently highlighting the great communication, prompt... See more

Response time

Users describe positive interactions with response times. Customers frequently praise the quick and clear... See more

Customer service

Customers had positive experiences with customer service. Reviewers frequently highlight the team's... See more

Delivery service

People report positive experiences with delivery service. Many customers received their cars as expected on... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall very good experience Had a few hiccups with cars being avail on the portal which were then cancelled (due to car face lift changes) But once the correct car was ordered, process felt sm... See more

Rated 4 out of 5 stars

My car from Fleet Evolution is through the salary sacrifice scheme. A couple of things were missed from the quote so the price initially kept going up - a breakdown of the cost (including optional e... See more

Rated 4 out of 5 stars

When ordering my car there were some initial hiccups, but there was lots of opportunity to speak to the team at Fleet to sort the issues out, they were always available to help. Since receiving my car... See more

Rated 4 out of 5 stars

Overall good experience. Quotes varied on a regular basis so therefore what colleagues were able to have on the same salary others didn't qualify. Selecting cars needs to be more transparent. Team i... See more


Company details

  1. Leasing Service

Written by the company

We are Fleet Evolution, employee benefits experts and leading providers of salary sacrifice schemes. We formed back in 2010, and just a year later we launched the UK's FIRST all-electric salary sacrifice scheme! Back then, you were pretty limited to just the Nisan Leaf, but now there are so many more electric vehicle options to choose from! It's our mission to get as many people as possible into cleaner, greener cars through our salary sacrifice scheme! It could be the general employee taking on a new electric car through the scheme, or an essential user going green for the planet! Reduced tax rates and low monthly costs, you're saving more than just the planet, your wallet will thank you too! Put simply, we make green cars more affordable to take on and run compared to that of a 5-year-old diesel car, all with no cost to the employer and no leaver risk! The scheme is free to implement, all you need to do is get in touch, define your rules around the scheme, and get your employees quoting! Happy employees, happy employer, happy planet! Whether you employ 3 people or 10,000 people, we want to help you move to electric!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

100 reviews

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Replied to 33% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

An excellent option for an EV salary sacrifice scheme

My company offers an EV salary sacrifice scheme and I thought it would be the great opportunity to get a new EV to replace my 2nd hand one. They were brilliant in answering all my questions very quickly both over email and phone, and managed to get me a brand new Kia EV3 on the first day you could get a 75 plate which was brilliant! Would highly recommend them to anyone who has them as an option for a salary sacrifice scheme.

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

Wouldn’t hesitate to use Fleet Evolution …

Been with fleet evolution for 3 years and had no hesitation of ordering my next car through them. They are very efficient yet remain human and everyone you contact or speak to is focused on resolving what ever questions you have. A great team

November 14, 2025
Unprompted review
Rated 5 out of 5 stars

Company car

Ive always found Fleet Evolution responsive, helpful, and friendly. Solid customer service and do what they say they will.

November 13, 2025
Unprompted review
Rated 4 out of 5 stars

Reliable and Friendly

On the whole fleet evolution are responsive and engaged, there have been a couple of times when issues have taken longer to resolve however often this is with manufacturers not the company them selves

November 13, 2025
Unprompted review
Rated 5 out of 5 stars

Communications were great

Communications were great - from order to delivery it was faultless and the team are lovely. Additional questions around insurance and private plates etc were all handled fantastically as well.

July 7, 2025
Unprompted review
Rated 5 out of 5 stars

Great team to work with!

Great team to work with!
I've had a lease car through Fleet Evolution for about 18mths now, and have always found them a pleasure to work with. They're light tough when everything is going to plan, but quick to respond when something needs looking at. Would recommend.

November 13, 2024
Unprompted review
Rated 4 out of 5 stars

Pretty plain sailing overall

When ordering my car there were some initial hiccups, but there was lots of opportunity to speak to the team at Fleet to sort the issues out, they were always available to help. Since receiving my car everything has been very smooth sailing, tyre changes, services have all been very easy!

November 13, 2025
Unprompted review
Rated 5 out of 5 stars

Getting a car through fleet evolution…

Getting a car through fleet evolution was great. Continued update on when the car was due to be delivery. When there was a delay from the manufacturers they were able to supply a short term car.
Always responsive to questions and queries

November 15, 2024
Unprompted review
Rated 4 out of 5 stars

Response time is good

Response time is good, servicing experience was not great, had issues being booked in and was done incorrectly costing me a day off work

October 22, 2025
Unprompted review
Rated 5 out of 5 stars

excellent experience from the start

excellent experience from the start. The levels of communication have remained high and I had my vehicle delivered in June this year. It was very well communicated throughout and their calculators for taxation was very close to reality! For me its been a fantastic experience and I would recommend them to everyone.

July 14, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Since setting up the scheme, we have seen much larger than expected uptake of vehicles through the salary sacrifice scheme.
The team are very responsive and knowledgeable on the process, suggesting options and supporting the quotes process.

November 13, 2025
Unprompted review
Rated 5 out of 5 stars

Great to deal with.

Great to deal with and constantly keep in touch to review mileage and asking how things are going with the car. Even give me a rough time frame on when to start looking for a new motor before lease is up.

October 2, 2025
Unprompted review

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