Fleet Evolution Reviews 100

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, professional, and responsive, making the overall service experience smooth and efficient. Many people highlight the prompt communication and quick response times from the customer service team, which contributes to a straightforward process from initial inquiries to delivery and ongoing support. The delivery service is also frequently described as well-organized and on time. However, some customers reported issues with delivery arrangements, citing poor communication regarding timing and unexpected delays. A few people also mentioned problems with the quote engine and a lack of transparency, particularly concerning mileage adjustments and vehicle pickup procedures.

What people talk about most

Staff

Consumers consistently find staff to be positive, highlighting their helpfulness, responsiveness, and... See more

Service

Clients share positive opinions on service, frequently highlighting the great communication, prompt... See more

Response time

Users describe positive interactions with response times. Customers frequently praise the quick and clear... See more

Customer service

Customers had positive experiences with customer service. Reviewers frequently highlight the team's... See more

Delivery service

People report positive experiences with delivery service. Many customers received their cars as expected on... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall very good experience Had a few hiccups with cars being avail on the portal which were then cancelled (due to car face lift changes) But once the correct car was ordered, process felt sm... See more

Rated 4 out of 5 stars

My car from Fleet Evolution is through the salary sacrifice scheme. A couple of things were missed from the quote so the price initially kept going up - a breakdown of the cost (including optional e... See more

Rated 4 out of 5 stars

When ordering my car there were some initial hiccups, but there was lots of opportunity to speak to the team at Fleet to sort the issues out, they were always available to help. Since receiving my car... See more

Rated 4 out of 5 stars

Overall good experience. Quotes varied on a regular basis so therefore what colleagues were able to have on the same salary others didn't qualify. Selecting cars needs to be more transparent. Team i... See more


Company details

  1. Leasing Service

Written by the company

We are Fleet Evolution, employee benefits experts and leading providers of salary sacrifice schemes. We formed back in 2010, and just a year later we launched the UK's FIRST all-electric salary sacrifice scheme! Back then, you were pretty limited to just the Nisan Leaf, but now there are so many more electric vehicle options to choose from! It's our mission to get as many people as possible into cleaner, greener cars through our salary sacrifice scheme! It could be the general employee taking on a new electric car through the scheme, or an essential user going green for the planet! Reduced tax rates and low monthly costs, you're saving more than just the planet, your wallet will thank you too! Put simply, we make green cars more affordable to take on and run compared to that of a 5-year-old diesel car, all with no cost to the employer and no leaver risk! The scheme is free to implement, all you need to do is get in touch, define your rules around the scheme, and get your employees quoting! Happy employees, happy employer, happy planet! Whether you employ 3 people or 10,000 people, we want to help you move to electric!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

100 reviews

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Replied to 33% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

The firm with a personal touch

The staff at Fleet Evolution really care and you get a personal service. The car was delivered on time and the entire experience has been straightforward and efficient.

August 6, 2025
Unprompted review
Rated 5 out of 5 stars

Had a MG4 off Fleet Evolution for the…

Had a MG4 off Fleet Evolution for the past couple of years via salary sacrifice. Was very simple to get going and they contact you regarding servicing and when it's needed.

Also had a puncture within the first week of receiving the car which was dealt with swiftly with no issues.

Looking forward to choosing the next car when the time comes.

November 13, 2025
Unprompted review
Rated 5 out of 5 stars

Fleet Evolution…great choice, great service, great team!

I had my BMW iX1 from Fleet Evolution in October 2023 and from initial conversations, to placing the order, getting everything confirmed with my employer through to delivery it was so straightforward and easy. Booking services and tyre changes when needed has been simple and the team are always on hand if needed. A pleasure to work with and would highly recommend them.

November 13, 2025
Unprompted review
Rated 5 out of 5 stars

Good experience and clear…

Good experience and clear communication.
Had a positive experience with Fleet Evolution. Very good proactive support, clear communication. Personnel always proactive, no delay with response and ready to assist.

November 13, 2025
Unprompted review
Rated 5 out of 5 stars

Very Happy Customer

I couldn't be happier with the service I've received as someone that manages a company scheme and having taken out my own lease. The communication is excellent and the portal is really easy to use.

I needed some information about one of our employees lease agreement and the team were really quick to get back to me which makes my job a lot easier.

November 4, 2025
Unprompted review
Rated 3 out of 5 stars

Front end fine; back end not so good

There were no issues at the front end of the lease or during the lease - all very smooth. No complaints. Reminders were sent in good time before lease expiry, which was helpful. Quote for follow-on lease was excessive. There is a tax benefit with a company registered scheme but the lessor chose to take more than its fair share of it, hence I declined and opted for a manufacturer financed car instead (much cheaper even without any tax benefit). End of lease conditions were far too onerous on the lessee - video and many photos were required; initial inspection by the lessor's agent was not considered final as further inspection (on lessor's premises) was deemed necessary. I had leased many cars in the past but never been subjected to such onerous conditions and, like the lease rate, too heavily stacked up in the lessor's favour. I would not lease from this company again unless they significantly amended their T's & C's and lease rates. That said, they were always polite and very responsive.

December 6, 2024
Unprompted review
Fleet Evolution logo

Reply from Fleet Evolution

Thank you for this feedback, could i ask you if you can to email driverline with your details and ask them to pass to Andrew Leech o we can investigate this as assuming it's electric I'd like to look into this

Rated 5 out of 5 stars

A totally great experience

From the outset the communication from fleet evolution has been great. They have assisted with all my queries completely and in a timely fashion as well.

Their website is easy to navigate and just knowing that support is there at a drop of hat is reassuring.

November 13, 2025
Unprompted review
Rated 5 out of 5 stars

It’s the first time I’ve had a lease…

It’s the first time I’ve had a lease car I was dubious of this option but it’s been great. Everyone at fleet evolution that I have spoken with have been amazing! They are all so helpful ,patient and always resolve my queries. It’s been a great experience so far and I’m confident that it will continue to be. Thank you

November 13, 2025
Unprompted review
Rated 4 out of 5 stars

Overall good experience

Overall good experience. Quotes varied on a regular basis so therefore what colleagues were able to have on the same salary others didn't qualify. Selecting cars needs to be more transparent.
Team in the office always helpful and replied straight away. Delighted with car I finally got.
Not so happy with the charge on return as the car was not inspected on pickup and driver told me it would be going straight to auction. I also got the car at 32000 miles with scratches etc so how can I be liable for repairs?

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic, Friendly service

Very quick communication from the team. Delivery of my vehicle was taking a while (due to low stock in the country) and they sorted out a temporary vehicle for me to use whilst I waited. Could not recommend enough!

February 13, 2025
Unprompted review
Rated 5 out of 5 stars

Happy customer

Had a car for nearly two years through Fleet via our compaines salary sacrifice scheme. Love the car and the staff have always been very helpful to me when needed.

October 23, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Staff

All the staff from day 1, were very helpful and very kind.

No question went unanswered and the staff were always knowledgeable and quick to respond.

November 13, 2025
Unprompted review

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