Fleetway Travel Reviews 

Like everyone else, my holiday got cancelled and my refund was refused. I got an email recently from the CEO about how hard they are trying to lobby the government so that they don't have to refund us all. Wow, thanks for that, Fleets, should I congratulate you on these efforts? What kind of sympathy can we possibly have when you directly tell me you're trying your best not to have to pay me?

The simple fact of the matter is, the law RIGHT NOW says that they have to refund us. They cannot tell us that they are holding out hope for a change in the law so that they don't have to. THAT'S NOT HOW LAW WORKS. They have ALREADY broken it.

Frustrated just doesn’t cut it !! We booked and paid in full for a Spanish Grandprix weekend in May with Fleetway. The grandprix was cancelled some time before the travel ban, so clearly Fleetway can’t deliver the package they put together, lots of emails later they are still stalling saying they need to to wait as they don’t have travel information for that weekend. Amazingly they are still advertising this holiday on their website today even though they have known for weeks that they can’t deliver the promised package.

Just been in touch with my insurance company after holding phone for40 mins,
They state that if a travel company cancel your holiday which is what fleetway did ,we didn’t cancel they did then they have to refund us our money and it’s not an insurance claim that’s the law.
Have been advised not to accept credit note so have asked for a full refund . They
Are treating loyal customers dreadfully come on Fleetway do the right thing

Shame on you fleetway. We have the same problem as other customers. Impossible to get a response and no refund for our holiday to Croatia that was due to start on 18th April. We will never book again with them. Like everyone we work very hard for our holidays and are so disapointed by their shoddy treatment. It is not good enough.

I have had the same problems with trying to claim back the monies owed to us re our cancelled holiday. I had a call from them a few days after the cancellation, a woman told me I would have to claim off my travel insurance, I told her this was nonsense and she hung up on me. I contacted ABTA, they told me that they only pay out if the travel company was bankrupt. Today I contacted my credit card company and they said they can do a charge back and refund me, fingers crossed. so if you paid for even a part of your holiday by credit card, contact the cc company. I shall certainly never be using Fleetway again.

We have been regular customers of Fleetway Travel and always had great experiences. However now that things have got tough for everyone they have let their customers down. I am hoping they will think about what they are doing because if we don’t get a refund then they will never have our custom again and we will take great effort to tell people about this experience.
Every company we have been in touch with have all done the right thing but NOT Fleetway Travel.
Just remember Fleetway when this is all over we all have good memories about who looked after us and who didn’t......

There are pages and pages of complaints about this company and like them we have been very badly let down by Fleetway (or as one customer called it Fleeceway) Travel. Our holiday was due to start on 14th April but it was cancelled due to Covid 19. We've phoned (no reply) and emailed (standard response - we'll be in touch in 7 - 10 days). We should have left for our holiday 3 days ago but now we have nothing - even our account has been changed and no longer shows our holiday booking. We've been polite and patient and given them far more time than we needed to. We even tried to contact Travel Zoo which advertised the Fleetway holiday but we haven't had a reply from them either.

I am another very upset customer. Fleetway cancelled our holiday to Czech Republic on 13th March, due to depart 18th March. This was before our UK government travel ban. We just assumed Fleetway would return our £2000+ payment as the law is very straightforward. But they told us they are waiting for government guidance!! Why? They have not had to pay for any of the holiday. They have just kept our money. As they won’t answer any emails to confirm they are not refunding, everyone is in limbo. Firms will be judged by how they treat their customers in this national crisis. Fleetway will never recover their good name.

Just an update on our dealings with Fleetway. Our travel insurance company has declined our claim, referring us back to our travel company! So I will be forwarding their response to Fleetway, although I don't think it will do any good.
The response from ATOL to our email complaining about Fleetway was just automated so no help at all. Has anyone managed to get through to ATOL?

1 MONTH ON still no news on our £7390 REFUND, FLEETWAY TRAVEL (incorporated 1987) DO NOT BOOK WITH THIS UNPROFESSIONAL TRAVEL COMPANY. Sadly trip of a lifetime cancelled 16.03.20 for Galapagos & Peru depart 29.03.20. Going to Travel Insurers is not going to happen as no response from FLEETWAY (& its technically incorrect) 2 of us down total of £7390 + extras! Several emails no response. They’re still selling holidays on line, & 3 days ago they used TrustPilot to complain about a negative comment. BUT won’t answer our queries. Come on FLEETWAY have some respect & reply to us at least we can claim some monies back even from KLM for flights. Your competitor. TRAILFINDERS (incorporated 1971) have told our friends they will repay their monies WHY CAN’T YOU DO THE RIGHT THING. We will not let this go & there are enough v.disappointed customers out there. Business etiquette is about responsive communication, its good manners. Read your own blurb ‘Pride & certain + Safe hands’ Come on!!!

I have been a regular Fleetway customer for the last few years. Now they show how they treat customers when things get difficult. Had a trip booked to Italy 21st April. Obviously cancelled due to Covid 19 but since then nothing from Fleetway not even an email saying they won’t refund so I can claim elsewhere. Disgraceful. When this crisis is over customers will remember the companies who were honest and transparent

I would not give one star, but had no choice as zero was not offered. Company are not responding to any emails regarding refunds. The only email received is stating holiday cancelled. Would never recommend them as they just steal your money. They have received refunds from EasyJet from flights cancelled and hotel has not received payment from them, yet they are withholding funds for refunds. ATOL just started Fleetway are acting illegal and should refund.

I have also used Fleeceway several times but booked a holiday to Porto leaving 18 March for a week. On afternoon of 16 March we received an email cancelling
the holiday & advising us to claim from insurance cover.
This is what Europe Plus are telling us -
.If your holiday was cancelled and you did not travel on your due date in the first instance you should speak to your travel company and service providers for
a refund, credit note or change of date, you are duty bound to accept these alternatives.
Ive been offered nothing. . HELP
ABTA phone number doesn’t work.

You may then present a claim for unrecoverable losses for consideration by the Travel Claims Services.

Had a trip to Iceland booked for 6th April obviously cancelled. First of all received standard email response whenever tried to contact the company now nothing. Come on Fleetway gives us our money back.

HELP
I need to pay my holiday balance but their online payment system does not recognise any details and no telephones are answered, just a recorded message. Does anyone know how to speak to someone at Fleetway?
thank you

Same as rest fleetway took all our money for holiday booked 28th April now cancelled obviously but they did not even notify us cancelled googled, and found out all cancelled and when managed to speak to someone acted surprise not received email no refund no offer, waiting on government told me claim insurance insurance said they should pay. So well and truly left high and dry

We are so so disappointed with this company. Our holiday cancelled. Fleetway refusing to refund or even offer a credit note yet one of their big selling points on their website still says they have full financial protection. What a joke! We have lodged a complaint with ABTA but don't hold out much hope. Come on Fleetway, do the right thing for your loyal customers and take responsibility.

0 Stars. We paid £5400 to Fleetway and understandably due to 19 Covid they cancelled the holiday 2 weeks before we were due to leave. They are refusing to give us a refund or even vouchers. It cannot be legal to refuse a refund when you are the party making the cancellation and a service has not been given. We were frequent customers of Fleetway but will never use again. By fleecing their customer base, they won't have a business left after we return to some form of normality.

Come on fleetway, update your website with a response that reflects your customers comments. We know you are reading these. I am just waiting for the next random 5 star review to be added.

Terrible service, been told too email different email addresses etc but no action from the company regarding my refund.
Not the way to treat your customers.

Will never use this company again.