Banner for Flexicover Travel Insurance

Flexicover Travel Insurance Reviews 

2,241
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Very happy with your service , helpful staff and good to be able to speak on the phone ! Unfortunately in the Autumn of 2025 I had to cancel my holiday, after I had gathered all the relevant informa... See more

Rated 5 out of 5 stars

I've now used Flexicover for my travel insurance twice and have been very happy with their service. They were able to cover all of my pre-existing medical conditions at a reasonable price, which gave... See more

Rated 5 out of 5 stars

Flexicover is my go-to insurer for travel insurance. Quick and easy to arrange cover with them as you prepare your future travel plans or need to quickly put cover inplace for an urgent journey abro... See more

Rated 5 out of 5 stars

Always helpful...Always contactable , Always competitive prices for their Travel Insurance products...As a long standing customer they are a pleasure to deal with.Thk- U FLEXICOVER❣️

Company details

  1. Travel Insurance Company
  2. Insurance Agency
  3. Insurance Company

About Flexicover Travel Insurance

Written by the company

Flexicover is one of the UK’s leading travel insurance providers. We have made customer satisfaction and value for money our main focus and pride ourselves on providing a quick, efficient and uncomplicated service. We believe choosing the right holiday insurance is just as important as choosing the right holiday destination. That’s why we provide a wide range of policies, so you can pick the most appropriate insurance cover to suit your needs.

Why choose Flexicover?

Written by the company

Benefits of Choosing Flexicover
- 24/7 Emergency Medical Helpline - 100+ Activities Covered As Standard - Up to £10m Medical Cover Per Person - Up to £5,000 Cancellation Cover Per Person
Featured in the Which? Best Rate Tables
To view the Best Rate Policy tables for travel insurance online please follow the link: https://www.which.co.uk/money/insurance/travel-insurance/travel-insurance-reviews/best-and-worst-travel-insurance-ad1xp1C7eKFR
Call Centre
Our friendly customer service team is ready to assist! If you have any questions or would like to speak with someone directly, feel free to give us a call at 0333 005 1071. We are open 8am-7pm Monday-Friday and 9am-5pm Saturday-Sunday. On Bank Holidays we are open from 10am-4pm (closed on Easter Sunday, Christmas Day, Boxing Day and New Years Day).
Air Doctor Connect
As part of your policy, you also get access to Air Doctor Connect for free, giving you access to over 20,000 doctors in 78 countries. Plus, we’ll waive your excess for outpatient treatment through them!

Contact info

  • Suite 12, 20 Churchill Square, ME19 4YU, Kings Hill, West Malling, United Kingdom

  • www.flexicover.co.uk

Flexicover Travel Insurance

Cover starts from under £10 – get your quote now

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(2,241)

57 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Cruise Cover Competitively Priced

Quote and purchase of cruise policy online was straight forward and simple. I had to claim for cabin quarantine experienced on the cruise. The claims process is explained well and after submitting my booking confirmation and proof of illness and cabin confinement, provided by P and O, it was handled extremely well by Tite, a claims handler, a credit to Flexicover, who settled the claim very quickly as all documents were submitted.

April 28, 2025
Unprompted review
Rated 3 out of 5 stars

Having to repeat what should have…

Having to repeat what should have already been on file and not being listened to

March 20, 2025
Flexicover Travel Insurance logo

Reply from Flexicover Travel Insurance

Hello,

Thank you for taking the time to leave us a review and I am sorry to learn you had to repeat your information and that you were not listened to.

We have sent you an email to discuss this further.

Kind regards,

Claire
Flexicover Team

Rated 5 out of 5 stars

Quick, Flexible and Convenient

Flexicover is my go-to insurer for travel insurance.
Quick and easy to arrange cover with them as you prepare your future travel plans or need to quickly put cover inplace for an urgent journey abroad. Useful to have the options of a full years cover for multiple trips or just for the one travel occasion. Prompt turnaround and access to your policy documents online is very convenient.

March 3, 2025
Rated 2 out of 5 stars

Failure to renew my policy

Tried to renew my insurance and continue as a customer. It would not allow me to do so online, so called customer services, who also could not renew it. The lady told me she would have to contact her technical Dept. And would get back to me. She never did. I tried once more days later and was able to renew my policy. It was NOT an easy journey and got no help from Customer Services

March 7, 2025
Flexicover Travel Insurance logo

Reply from Flexicover Travel Insurance

Hi David,

Thank you for taking the time to leave us a review and I am sorry to learn you had trouble with your renewal and receiving a response from the customer service team.

Although I can see you have since purchased your policy, I will raise this with the customer service team to understand why you were not contacted back and for this, I do apologise.

If you would like to discuss this further, please do not hesitate to contact us on responses@tifgroup.co.uk.

Kind regards,

Claire
Flexicover Team

Rated 5 out of 5 stars

Flexicover holiday insurance are great

Been buying Holiday insurance from flexicover for over 15 years now and apart from twice when we couldn't book with them we have always had great service with them, even when we had to use their services once the service ran very smooth without any issues

February 17, 2025
Rated 5 out of 5 stars

This will be the 5th time we've used…

This will be the 5th time we've used this insurance when going abroad over the last 10 years. We have had a medical event whilst in Spain and it was fully covered and efficiently dealt with, hence we are using them again for our summer holiday.

February 17, 2025
Rated 5 out of 5 stars

Excellent especially for people with health conditions

Very easy to set up and very expansive list of health conditions which help enormously when someone suffers from a rare condition which are not listed by other insurance companies
Reasonably priced with clear explanation of cover
Have used before and will use again

February 9, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look