An amazing range of labels and now our one stop place to buy from. The types available are impressive. Whether plain stock, coated, inkjet, laser, etc, the range of finishes, including different adhe... See more
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So this wasn't the biggest order on their books by any means. However, it was dealt with as though it was their most important transaction and was expedited with alacrity. It arrived with me well pa... See more
I have used Flexilabels for around three years now to print labels for my candle business. I have many variations and through their excellent comms and dealing with friendly staff directly via email a... See more
Company replied
It's a real shame. Previously used Flexi Labels and had a great experience so re-ordered. Ordered some printed labels on the 30th July, didn't receive any communication regarding approving a proof so... See more
Company details
Written by the company
Being the first choice for short run full colour printed labels, we’ve been supplying to all type of high street retail shops, offices, small businesses and corporate companies. We provide a personal design service, competitive prices and fast turnaround across the UK and Europe. We have a vast range of products to suit all type of food packaging, logistical, pharmaceutical and promotional products. Why not get in touch if you have an enquiry and our friendly customer service team will be happy to help you. Thank you from Flexi Team.
Contact info
Unit 7-10 Newark East, Newark Road, Fengate, Peterborough, PE1 5WJ, Peterborough, United Kingdom
- 01733 646 290
- info@flexilabels.co.uk
- www.flexilabels.co.uk
4.0
Great
2K reviews
Replied to 50% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I've been a customer for about 10 years…
I've been a customer for about 10 years now. Labels are always delivered quickly.
Used to order a few sheets now I order 100's of sheets at a time.
December 22, 2023
Unprompted review
Reply from Flexi Labels
Hello, thank you for taking the time to leave this review. we are happy to here you are pleased with the service, here is to another 10 and more years. Kind regards Flexi Team.
Always a really quick turnaround and…
Always a really quick turnaround and product with me within a couple of days
November 1, 2023
Unprompted review
Reply from Flexi Labels
Hello, thank you for taking the time to leave this review. We are pleased to hear you were happy with the speedy service and product provided. We hope to work with you again soon. Kind regards Flexi Team.
Used these guys for a long time but…
Used these guys for a long time but recently the service has become painfully slow and is stifled by an overprotective process paying upfront for products prior to design.
Customer service needs to be better
October 18, 2023
Unprompted review
Very easy process
I had to locate the label I needed and it was very easy to find. Ordering was just as easy on line and they turned up the very next day! Safely boxed and secure. I've had the labels before and they're perfect. Thank you.
October 11, 2023
Unprompted review
Reply from Flexi Labels
Hello, thank you for taking the time to leave this review. We are very happy that you were pleased with the service and speedy delivery. Kind regards Flexi Team.
Regular customer
Regular customer for business. Easy to order, packaged well and sent promptly. Would definitely recommend.
October 13, 2023
Unprompted review
Reply from Flexi Labels
Hello, thank you for taking the time to leave this review. We are very pleased that you regularly use our services and recommend Flexi Labels to other customers. We look forward to working together again. Kind regards Flexi Team.
Great labels and the team are so quick…
Great labels and the team are so quick to respond to any questions. I would definitely recommend
October 10, 2023
Unprompted review
Reply from Flexi Labels
Hello, thank you for taking the time to leave this review. We are happy to hear you were pleased with our service. Kind regards Flexi Team.
Excellent product
Excellent product, perfect service,(human beings answer the phones).
I would not think of anyone else for our labels, and I have tried a few in the last 30 years.
Cliff Townsend
Warrington Transmission Centre Ltd
October 4, 2023
Unprompted review
Reply from Flexi Labels
Hello, thank you for taking the time to leave this review. We are happy to hear you are pleased with our customer service and products. We look forward to working with you again soon. Kind regards Flexi Team.
Extensive range, good prices and on-time delivery.
October 11, 2023
Unprompted review
Reply from Flexi Labels
Hello, thank you for taking the time to leave this review. We are pleased you are happy with the products available at Flexi Labels and we always aim to deliver this level of service. Kind regards Flexi Team.
Great Labels
Great Labels, my go to place for all things sticky. Just a slight niggle, but I would love to see a way to combine orders if they are placed within a certain period. e.g. I ordered labels and got free postage, then later that day, I found I needed more of a different type for my business. There was no way to combine the two orders and I therefore got charged postage on the 2nd lot, despite my total spend being just over £100. It would be helpful if there was a way to combine them to avoid this. It won't stop me ordering in the future, just a slight frustration of mine
October 11, 2023
Unprompted review
Reply from Flexi Labels
Hello, thank you for taking the time to leave this review. Thank you for the feedback. If you are able to let us know that you have more than one order placed within a couple of days of each other then we will try our best to ship these orders together in the future. I appreciate your frustration but also the honesty of your feedback as we want to work with you to provide the best experience for you. Kind regards Flexi Team.
Colour change. Understood what I wanted and had…
Understood what I wanted and had flexible offerings. Double checked a colour I ordered & suggested reassessing, which I did & subsequently changed the colour I ordered…for the better!
August 16, 2023
Unprompted review
Reply from Flexi Labels
Hello, thank you for taking the time to leave this review. We are pleased to hear you had such a positive experience with our team. Kind regards Flexi Team.
Reply from Flexi Labels
Hello, thank you for taking the time to leave this review. We are pleased you had a positive experience with us. Kind regards Flexi Team.
Excellent service
Excellent service. Despatched quickly, and great product,justwhat I was looking for.
August 8, 2023
Unprompted review
Reply from Flexi Labels
Hello, thank you for taking the time to leave this review. We are very happy you were pleased with the speedy delivery and product we provided. Kind regards Flexi Team.
Great service 👏
July 29, 2023
Unprompted review
Reply from Flexi Labels
Hello, thank you for taking the time to leave this review. We are pleased to hear you were happy with the standard of service provided. Kind regards Flexi Team.
Many thanks for your brilliant customer…
Many thanks for your brilliant customer service and product. Happy with the overall label.
August 1, 2023
Unprompted review
Reply from Flexi Labels
Hello, thank you for taking the time to leave this review. Our team aims to provide the best service and product to our customers, we are pleased to hear you had such a positive experience. Kind regards Flexi Team.
quick service and the labels are on…
quick service and the labels are on thick backing, which if you are printing on inkjet, means accurate printing, so on in all excellent products
August 9, 2023
Unprompted review
Reply from Flexi Labels
Hello, thank you for taking the time to leave this review. We are happy to hear you were pleased with the quality of our product and speedy service. We hope to work with you again soon. Kind regards Flexi Team.
Quality service & products
Quality products and printing, but perhaps more importantly, a faultless service. Georgia & Andrew have continually advised and assisted with every question and request you can imagine, always delivering.
I have, and will continue to recommend these guys to anyone using labels.
July 11, 2023
Unprompted review
Reply from Flexi Labels
Hello, thank you for taking the time to leave this review. We really appreciate your kind words about our team and have passed on your positive feedback to Georgia and Andrew. Also, thank you for recommending our services, we hope to work with you again soon. Kind regards Flexi Team.
Quick delivery, good price
Quick delivery, good quality labels at a reasonable price
July 21, 2023
Unprompted review
Reply from Flexi Labels
Hello, thank you for taking the time to leave this review. We are pleased to hear you had a positive experience using our service and product. Kind regards Flexi Team.
Possibly the worst customer service and…
Possibly the worst customer service and product quality that I have ever had the misfortune to experience.
The printed labels were pixelated and nothing like the proof that I approved which they sent me.
Customer Service policy seems to be to fob you off at all times to the point of insulting your intelligence.
I ask for a product replacement for the unusable one they sent. I even posted them a label from another supplier to show what it could look like. Again, they deflected responsibility. I then requested a refund and had to response. Back to vistaprint where customer service makes happy customers.
Avoid at all cost.
Legally, they’re required to offer a full refund. Unfortunately, their policy is to dodge and fob.
Back to Vistaprint where they look after customers.
July 25, 2023
Unprompted review
Reply from Flexi Labels
Hi Kevin,
We are sorry that you were not happy with the labels. However, it was very clear from the samples (you sent to us after receiving your order) that other company printed these on a top coated synthetic material whereas you purchased the same design on a vellum paper material from us – hence the difference in the quality in term of comparison.
Unfortunately, an electronic proof cannot physically differentiate the outcome you’d expect from labels printed on paper material versus labels printed on top coated synthetic material.
We have offered you a generous discount for a reprint which you have refused to accept. Therefore, we have been unable to resolve this matter on this occasion.
Regards from Flexi Team
Thanks for your help Andrew. Excellent turnaround!
Quick turnaround and excellent support!
July 18, 2023
Unprompted review
Reply from Flexi Labels
Hello, thank you for taking the time to leave this review. We are happy to hear you were pleased with our speedy service and the support we provided. Kind regards Flexi Team.
Fast and friendly
Andrew, a real person, not a bot, on the chat was immensely helpful in getting me an urgent order done rapidly. For an earlier order they were also really helpful getting the colour right. Thank you so much - can't recommend Flexi Labels enough!
July 4, 2023
Unprompted review
Reply from Flexi Labels
Hello, thank you for taking the time to leave this review. We have passed on your positive feedback to Andrew. At Flexi Labels, we always aim to to provide excellent customer service and so we are happy to hear you had such a good experience. Kind regards Flexi Team.
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