Booked our trip to Australia and Bali today at the Chelmsford branch, we have used Flight Centre many times and always been impressed. Hope at Chelmsford was very proffesional and friendly, she took... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Booked our trip to Australia and Bali today at the Chelmsford branch, we have used Flight Centre many times and always been impressed. Hope at Chelmsford was very proffesional and friendly, she took... See more
Company replied
Time to return to the Flight Centre in Chelmsford to book my flights to Fort Myers, Florida. As last time, Abigail Mayes looked after me. She is a credit to Flight Centre, friendly, polite and knowle... See more
Company replied
Walked in with some queries and walked out with the perfect flight booked. The process was simple and Harry efficiently checked, modified and booked without fuss.
Company replied
Five star service from Peter H at Flight Centre. Pete was so knowledgeable and has gone above and beyond to create the perfect itinerary for our upcoming trip, explaining all the options to us along t... See more
Company replied
Written by the company

High Street 83, CM1 1DX, Chelmsford, England, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Walked in with some queries and walked out with the perfect flight booked. The process was simple and Harry efficiently checked, modified and booked without fuss.

Reply from Flight Centre UK - Flight Centre Chelmsford
Booked our trip to Australia and Bali today at the Chelmsford branch, we have used Flight Centre many times and always been impressed. Hope at Chelmsford was very proffesional and friendly, she took time to arrange our itinerary to our needs. Many thanks Hope.

Reply from Flight Centre UK - Flight Centre Chelmsford
Time to return to the Flight Centre in Chelmsford to book my flights to Fort Myers, Florida. As last time, Abigail Mayes looked after me. She is a credit to Flight Centre, friendly, polite and knowledgeable.
I’m now all sorted with thanks to Abigail.

Reply from Flight Centre UK - Flight Centre Chelmsford
Harry in the Chelmsford store was first class in rearranging our flights to Australia after being cancelled because of the war. He was very helpful and arranged our trip just as we wanted. Thanks very much Harry.

Reply from Flight Centre UK - Flight Centre Chelmsford
Brandon went way and above to get my travel and cruise experience how I wanted it to be. I couldn’t have done all this myself without problems so thank you Brandon.

Reply from Flight Centre UK - Flight Centre Chelmsford
Five star service from Peter H at Flight Centre. Pete was so knowledgeable and has gone above and beyond to create the perfect itinerary for our upcoming trip, explaining all the options to us along the way - and answering my many questions! His emails were clear and easy to read and he always got back in touch with any updates quickly and was available on the phone when needed. Pete was recommended to me and I wouldn't hesitate to recommended him to others, in fact I already have! Thank you Pete!

Reply from Flight Centre UK - Flight Centre Chelmsford
I contact Flight Centre as they listen to my requirements and find suitable flights for me. Always polite and helpful, today I was offered printed details of the booking by post, a great help to me.

Reply from Flight Centre UK - Flight Centre Chelmsford
Easy, straightforward quote then booking for flights to Africa.
Thanks for sorting Stacey.

Reply from Flight Centre UK - Flight Centre Chelmsford
I have used Flight Centre for about 6 years to book my flights to Canada Staff I have spoken to have always been helpful
The agent I have used is linked to the Chelmsford store

Reply from Flight Centre UK - Flight Centre Chelmsford
Great experience, friendly people and good advice.
We booked our flight to South Africa and we were helped with the best advice and they helped us to get the best price. Thank you especially to Abigail for your patience, and for all your help and friendliness.

Reply from Flight Centre UK - Flight Centre Chelmsford
I had used Flight Centre several times before, though not since Covid. I was pleased to find that the level of service hadn’t changed. The initial phone call was quite long but covered all the possible options in a very clear and helpful way. This was immediately followed by a detailed quote/itinerary sent to my email in-box. By the end of the day, I had got all my flights booked and paid for. The day after I had another call from Flight Centre’s consultant to check that everything was fine, followed by another helpful email, covering various practical issues for the trip (eg visas). The whole experience couldn’t be faulted.

Reply from Flight Centre UK - Flight Centre Chelmsford
Peter was extremely helpful and supportive when helping me arrange my trip to Canada. Going above and beyond to help me find the best flight, including desired stopovers and transfer times. I would highly recommend speaking to Peter next time you want to book a trip! 🙌🏼✈️ thank you!

Reply from Flight Centre UK - Flight Centre Chelmsford
I wanted a just in case flight to Sri Lanka should Emirates not fly via Dubai in July.
Sophie was knowledgeable patient and gave me all my options.
I now have 2 flights booked with them but the cancellation fee if Emirates do fly is worth the piece of mind.
I always book my long haul flights with Flight Centre now, they are honest, give good price and advice and communication is excellent.
Thank you

Reply from Flight Centre UK - Flight Centre Chelmsford
As part of the middle east issue I was transiting through Doha on my outward and return flights to Saigon from London on Qatar Airlines. Having travelled via Doha on the way out, and missing the troubles by literally 24 hours the return flight was obviously in jeopardy. I can't thank Gavin Sutton @ Flight Centre who went above and beyond when everything was centered around the middle east and those people the other side in Asia and Beyond were just forgotten. Gavin was always in contact even when on leave, he guided us through everything, at points when the Airlines where just ignoring stranded passengers.
Was always on hand and got us home with only a week's delay when there were stories of stranded passengers being ignored by Airlines.
Thanks so much Gavin and team. Flight Centre were great from start to finish and I would highly recommend them and will be using their service again. 5⭐

Reply from Flight Centre UK - Flight Centre Chelmsford
Abigail and Brandon were fantastic. Sorted everything with no stress and a great price

Reply from Flight Centre UK - Flight Centre Chelmsford
Great service from Harry and the team as always!

Reply from Flight Centre UK - Flight Centre Chelmsford
Having used Flight Centre for over 10 years for our trips to Oz , to visit our kids & grand kids , this years planned visit has been absolutely seamless in booking & arrangements , we cannot speak highly enough of our travel consultant Harry Bruce who has gone above & beyond in his response to appease a couple of not too tech savvy pensioners-well done Travel Centre-well doneHarry!

Reply from Flight Centre UK - Flight Centre Chelmsford
Seamless service-Harry Bruce was awesome-very helpful with sorting our flights out plus helping with seating arrangements for my wife who is an extremely nervous flyer-thanks again Flight Centre and again thanks Harry for your prompt response and patience in organising our Oz adventure 👍

Reply from Flight Centre UK - Flight Centre Chelmsford
Excellent service again from Pete at Flight Centre in Chelmsford. Pete has guided us for the last two years on our long distance trips. Nothing is too much trouble, Pete covers everything and inspires complete confidence.

Reply from Flight Centre UK - Flight Centre Chelmsford
Peter at the Chelmsford branch was very helpful, approachable & friendly , & took away the stress of booking the long haul flights. Would definitely recommend Peter & this service

Reply from Flight Centre UK - Flight Centre Chelmsford
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.