Abbie from Flight Centre was wonderful and very patient, she worked hard to find lots of different flights we needed as well as a very difficult car hire due to availability , dates and prices. we l... See more
Company replied
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Abbie from Flight Centre was wonderful and very patient, she worked hard to find lots of different flights we needed as well as a very difficult car hire due to availability , dates and prices. we l... See more
Company replied
Pete Hoare was excellent at helping me plan my holiday and find the best possible flights. He discussed a variety of options with me and found me an excellent deal. Would highly recommend!
Company replied
We booked a cruise with Abigail for myself my husband and his mum. She helped from start to finish even making sure we can get cabins next to each other. Over and above. Fantastic experience booking w... See more
Company replied
Can’t thank Abigail enough, she took the multi trip details and came back with a great package. We came back with multiple questions and changes before going back to the original one she recommended... See more
Company replied
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High Street 83, CM1 1DX, Chelmsford, England, United Kingdom
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Helen was brilliant and the whole team helped someone who hasn't been abroad for 29 yrs and rebooted after my error in hotel location. And FYI better value than the Internet

Reply from Flight Centre UK - Flight Centre Chelmsford
This is the second time that Hope has booked our flights to Thailand. On both occasions we found her very friendly and efficient, and managed to find us flights that suited us. We will continue to use Flight Centre.
Had a great experience with Flight Centre Chelmsford again! Spoke to Brandon on the phone first, and he was professional and calm right from the start. Then the emails came in—super clear communication, letting me know his availability and when he could get back to me.
Flights booked, everything sorted, and honestly, couldn’t be happier with the customer service. This is my second time using them, and once again, a fantastic experience!

Reply from Flight Centre UK - Flight Centre Chelmsford
I had a really good experience today booking my flights to Australia. Brandon was apparently quite new to the job but dealt with me in a calm and friendly manner, and was very helpful the during my visit. I’d definitely recommend going to him for a great service.

Reply from Flight Centre UK - Flight Centre Chelmsford
We have just got back from Thailand. We had one night in Bangkok, 6 nights in Ko Phangan and 1in Ko Samui. Gavin Sutton from Chelmsford Flight Centre was absolutely fantastic he could not have been more helpful! He always reassured us and went out of his way to clarify everything to do with the different transfers. He even replied to an email in his non working hours to put my mind at ease. He made sure we knew all contact details for emergency’s etc whilst in Thailand. Everything went so smoothly and we honestly had the best time. All of the staff at the flight centre were very accommodating even when Gavin was busy with a customer another member of staff was extremely helpful. I will definitely be booking another holiday with Gavin in the future.

Reply from Flight Centre UK - Flight Centre Chelmsford

Reply from Flight Centre UK - Flight Centre Chelmsford
Kate and the Staff are excellent always so helpful with any queries I might have nothing is too much trouble.
Hope OBrien at Flight Centre was an excellent advisor. She was knowledge, replied so quickly to so many of my questions. I would highly recommend!
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