Youssef Elashry was excellent throughout our booking process. We were booking a multicentre trip to Australia and we had multiple options to consider, Youssef answered all of our questions helped us m... See more
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Youssef Elashry was excellent throughout our booking process. We were booking a multicentre trip to Australia and we had multiple options to consider, Youssef answered all of our questions helped us m... See more
Company replied
Youssef Elashry provided excellent service and patience in dealing with our many thoughts and changes to a multi centre Australian trip. He dealt with it all calmly and efficiently even agreeing a c... See more
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Sam McDougall organised our holiday to Australia and she did an amazing job. Myself and one daughter wanted to fly to Sydney to visit my youngest daughter who lives there. The hotel in Sydney was situ... See more
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My initial query was picked by Alex Riggs and he could not have been more helpful. He was able to listen to my requirements, look at various options, talk them through on the phone as well as sending... See more
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Northcote Road 16, SW11 1NX, London, England, United Kingdom
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Rob Pyle is travel agent extraordinaire as far as I am concerned. His first hand travel experiences and knowledge are obviously useful, but what makes him stand out is his patience and kindness, and his willingness to go the extra mile to check out information I want. He has looked after my travels for years -- from little trips (going to Amsterdam with granddaughter this July by Eurostar) to flights further afield -- South Africa, Singapore .... Rob's willingness to follow through with my BA airfare refund during the covid/lockdown period without delay also made a good impression on my friends and me! I was sad when Flight Centre moved from their Putney premises to Clapham after lockdown ended. But because Rob has provided me with such excellent service and care over the years, it is my full intention to stay loyal to him. Thanks for looking after me so well Rob!

Reply from Flight Centre UK - Flight Centre Clapham
My husband and I have wanted to travel to South Africa for such a long time but didn’t know where to start with arranging travel plans but thankfully Robert Pyle helped us immensely with his comprehensive knowledge of the area and organised a fantastic 14 day itinerary we couldn’t be more grateful and can’t wait to experience our holiday of a lifetime . We now know who to contact to help with arranging any future holidays .

Reply from Flight Centre UK - Flight Centre Clapham
Had an absolutely unforgettable experiance with Sam at the Clapham office. We went back and forth several times to get everything fine tuned and she worked tirelessly to meet our needs. Sam was super efficient and responsive, we could not recommend her enough.
She put together an amazing holiday at a very competitive price.
A true asset to the company.

Reply from Flight Centre UK - Flight Centre Clapham
My travel agent Tayla, was great! with finding the best deals for me to France. I always use flight Centre for all my travel arrangements find them reliable and trust worthy. My travel agent kept me informed throughout the process when my booking was made.
Sam was excellent in arranging a complex itinerary to Australia. She was patience with several changes to dates but managed to get there with a very good price. Speedy response were also much appreciated! Thank you :)
I’ve worked with Sophie on both multi-destination & single-holiday packages, my 3rd booking—and I can’t recommend her enough. She’s been fantastic at organising everything with great attention to detail and always makes sure my preferences are fully met.
From handling complex itineraries to the finer touches, Sophie consistently goes above and beyond. Her professionalism, quick communication, and ability to make travel stress-free has made planning holidays a real pleasure.
If you’re after someone reliable, knowledgeable, and genuinely dedicated to crafting the perfect trip, Sophie is the one to go to.
Many thanks Sophie for all your assistance to date 😊

Reply from Flight Centre UK - Flight Centre Clapham
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