We have booked with Flight Centre a number of times now and we have always had top class service. This time was no exception. Scarlett in Horsham branch, is very knowledgeable, efficient,and helpful.... See more
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Rachel has again fulfilled all my expectations - I have been dealing with her since 2017 on a regular basis - both for international travel as well as short haul flights throughout Europe. Rachel’s kn... See more
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Rachel has been so helpful in planning out trip to New York next year. I emailed her so many times and nothing was too much trouble. Thanks Rachel we appreciate your patience and hard work in putting... See more
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Scarlett has been absolutely fantastic from start to finish. She’s helped me many times over the years, and every experience has been consistently excellent. She makes everything so easy and takes the... See more
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Company details
Flight Centre UK
Written by the company
- Your centre for travel!
- Flight Centre offers a complete range of holidays including tailor-made Journeys, beach and city Escapes, adventure tours and multi-stop travel, as well as the widest choice of airfares – all at great value for money. Speak to one of our Experts on 0808 239 2411.
Contact info
West Street 49, RH12 1PP, Horsham, England, United Kingdom
- 08082960415
4.9
Excellent
180 reviews
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This company invites their customers to review, whether positive or negative
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Very helpful
Very helpful! Great team of people. Always go to Flight centre because they have never let us down.
March 1, 2026
Unprompted review
Reply from Flight Centre UK - Flight Centre Horsham
We love to see this excellent review, and to hear they made your booking process so easy! Thanks for sharing 😊
Excellent service as always from…
Excellent service as always from Michelle. Nothing is too much trouble and she takes care of everything.
March 1, 2026
Unprompted review
Reply from Flight Centre UK - Flight Centre Horsham
Thanks for the fantastic shout out for the team! We're so pleased to see how they helped make your booking process smooth and easy. Thanks for sharing 🙂
Daisy and Caitlin were wonderfully…
Daisy and Caitlin were wonderfully patient through all the twists and turns of my trip. They certainly went above and beyond to get it right. Thanks girls.
February 26, 2026
Unprompted review
Reply from Flight Centre UK - Flight Centre Horsham
Thanks for this amazing review. We love seeing how the team went above and beyond to share their expertise and tailor a trip perfect for you!
As always,Rachel is super helpful and…
As always,Rachel is super helpful and gets us the best deal, and seats. This is my 4th time booking with Rachel, and O wouldn't go anywhere else.
February 19, 2026
Unprompted review
Reply from Flight Centre UK - Flight Centre Horsham
We love to see this glowing review for the team, and how they not only secured you a great deal, but also made your booking process so seamless. Thank you so much for taking the time to share this fantastic feedback 😍
Scarlett is highly recommended
Scarlett is knowledgable, amiable, welcoming!
February 17, 2026
Unprompted review
Reply from Flight Centre UK - Flight Centre Horsham
Thanks for the great review 😊
Caitlin
Caitlin; has helped me immeasurably in both booking my trip to south east Asia and also recommending many of the sites there that are worth a visit.
February 16, 2026
Unprompted review
Reply from Flight Centre UK - Flight Centre Horsham
Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!
Customer Service Star
Michelle's attention to customer service is second to none, and her knowledge particularly of USA invaluable
February 7, 2026
Unprompted review
Reply from Flight Centre UK - Flight Centre Horsham
We’re so happy to see this glowing feedback! It's great to hear how their knowledge and dedication made your planning process simple and enjoyable. Thanks for sharing such a positive review with us! 😍
Michelle very helpful and patient with…
Michelle very helpful and patient with us. Planned our round the world trip with lots of expert advice, friendly and fun to work with too. Thank you, Michelle
February 5, 2026
Unprompted review
Reply from Flight Centre UK - Flight Centre Horsham
Hi there, thanks so much for your amazing feedback! We love hearing how they were friendly and helpful throughout your booking 😊
Outstanding service
I was lucky enough to be served by Frankie Edwards who spent a lot of time and effort finding the best options for my upcoming trip to New Zealand. I could never have managed to get the choices we made by myself. What a pleasant lady, who made this experience stress free. Thank you so much
January 30, 2026
Unprompted review
Reply from Flight Centre UK - Flight Centre Horsham
Thank you for taking the time to write a lovely review, We are so pleased to hear they've taken such great care of your trip and helped ease the stress of travel 😊
Reply from Flight Centre UK - Flight Centre Horsham
We love to see this amazing review for the team, and how they provided you with a quick and high quality service! Thanks so much for sharing!
Good communication
January 27, 2026
Unprompted review
Reply from Flight Centre UK - Flight Centre Horsham
Hi, thanks for sharing this wonderful review for the team! We love to hear that their efficient communication made your booking process so seamless 😊
Scarlett Martin took excellent care of…
Scarlett Martin took excellent care of myself and my two fellows travellers. Her experience shone through and friendly advice given. Excellent updates throughout and calm reassurance when I thought we'd not booked in properly. Thank you isn't enough, I definitely will be booking with you again.
August 11, 2025
Unprompted review
Reply from Flight Centre UK - Flight Centre Horsham
We love to see this awesome review for your agent, and how they used their expertise and experience to take such great care of your travels! Thanks for sharing!
First Class!
Frankie provided us with exceptional service, from start to finish. She was so switched on, courteous, and had the patience of a saint. Frankie looked to ensure we got the very best option for every stage of our trip to Thailand, from flights to transfers to accommodation, even getting us room upgrades for little extra cost.
Frankie is a first class operator and a credit to Flight Centre.
Thanks,
Paul and Pina.
January 17, 2026
Unprompted review
Reply from Flight Centre UK - Flight Centre Horsham
We love to see this excellent review, and how their patience and professionalism made your complex booking easy and simple for you! Thanks so much for sharing, 🙂
Reply from Flight Centre UK - Flight Centre Horsham
Thanks for the fantastic shout out for the team! We're so pleased to see how they helped make your booking process smooth and easy. Thanks for sharing 🙂
Return Flight to Perth
Clear telephone line.
Frankie was very helpful in helping me select which airline to fly with in terms of comfort. She saved me some money too by selecting a departure a day later!
January 18, 2026
Unprompted review
Reply from Flight Centre UK - Flight Centre Horsham
We love to see this excellent review, and to hear they made your booking process so easy! Thanks for sharing 😊
Thank you Scarlett
Scarlett was friendly, helpful and accommodated a particularly complex global flight itinerary for us. She worked hard and stayed late in the office to help us secure the flights at the last minute. Thank you so much for your help. We will definitely work with Flight Centre in the future.
January 16, 2026
Unprompted review
Reply from Flight Centre UK - Flight Centre Horsham
We love to see this wonderful review, and how they've taken such great care of your last-minute booking! Thanks so much for sharing 😊
Rachel was excellent
Rachel was excellent, extremely helpful and considerate. Could not have asked for better service
Thank you…
January 15, 2026
Unprompted review
Reply from Flight Centre UK - Flight Centre Horsham
We love to see this excellent review, and to hear they made your booking process so easy! Thanks for sharing 😊
Every detail of our Australian trip was…
Every detail of our Australian trip was organised so efficiently and no stone left unturned by Frankie and Michelle
January 12, 2026
Reply from Flight Centre UK - Flight Centre Horsham
Thank you for this amazing review, We love seeing how the team went above and beyond to share their expertise and tailor a trip perfect for you!
Rachel was excellent from first point…
Rachel was excellent from first point of contact to booking flight.
January 14, 2026
Unprompted review
Reply from Flight Centre UK - Flight Centre Horsham
Thanks for the fantastic shout out for the team! We're so pleased to see how they helped make your booking process smooth and easy. Thanks for sharing 🙂
Excellent service
Excellent, knowledgeable and very personable help and advice from Scarlett Martin.
January 7, 2026
Unprompted review
Reply from Flight Centre UK - Flight Centre Horsham
We’re so happy to see this glowing feedback! It's great to hear how their knowledge and dedication made your planning process simple and enjoyable. Thanks for sharing such a positive review with us! 😍
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