Flight Centre UK - Flight Centre Richmond Reviews 

We recently booked our holiday to Spain through the Flight Centre Richmond branch, and the experience was outstanding from start to finish.

A special thank you to Kimberly Humphreys, who went above and beyond to make everything so easy for us. She was incredibly helpful, patient, calm, and always approachable. No question was ever too much trouble, and she resolved every query or concern quickly and professionally.

Kimberly made the whole booking process completely stress-free, and her excellent customer service gave us great confidence throughout our trip planning. It’s rare to come across someone so dedicated and genuinely caring.

I can’t praise or thank Kimberly enough for everything she did. She is a real credit to Flight Centre, and I wouldn’t hesitate to book with her again. Highly recommended!

During a six month stay in Australia I was diagnosed with a serious illness the treatment of which ment that I would not be fit to travel on my scheduled flight back to England, I contacted Sacha Johnstone , my contact at Richmond Flight Centre, and explained the situation, which was very stressful for me and she told me not to worry at all , I gave her the date of when I would be fit to travel and she rescheduled everything for me without me having to worry about a thing, it really made things so much less stressful for me and I am very grateful for that

The ladies at Flight Centre (especially Sacha) went over and beyond in sorting our holiday out for us - Thank you

I had an excellent experience booking our family holiday with Hannah at Flight Centre in Richmond. She took the time to really understand what we were looking for and found travel options that suited our needs and budget perfectly.

Hannah made the entire booking process smooth and stress‑free, offering helpful advice and thoughtful suggestions along the way.

We have booked several family holidays with Hannah, and her reliability, knowledge, and dedication have always been consistent every time. I highly recommend her to anyone looking to book their next holiday.

Thank you, Hannah, for making everything so easy — we wouldn’t hesitate to book with you again.

Flight Centre make booking flights so easy; there are lots of online tools available, but it can be so overwhelming with so much information, and figuring out hidden fees, best dates to fly etc. Flight Centre took my requirements and provided me with an excellent option that was cheaper than what I would have got online for a direct flight and better flight times. Alana at the Richmond Centre was a gem - highly recommend.

We decided to travel at short notice to British Columbia and needed to put plans in place with flights and accommodation and take the option of a train ride through the Rockies.
Flight Centre, Richmond office answer the call and plan A &plan B were put to the test.
The thirteen night package was agreed with the outbound flight to Vancouver and the return from Calgary. Only two seats left on the return.

We always use Jessica for our international flights and she is delightful to work with. Everything goes smoothly and it’s lovely to catch up with her.

Excellent interpersonal skills and communication. Knowledge of passport/visa restrictions that I was not aware of. Helped me get flights when everything was fully booked so I could travel for a family funeral.

Alana was absolutely brilliant. We gave her a ridiculously broad brief and she came up with a solution that has granted all our holiday wishes. We're so excited to go now.

We had a gorgeous trip to Japan planned by the lovely Sasha. Everything from the flights (even connecting flights) to the hotels was a smooth sailing. Would definitely recommend people to book other trips with Flight Centre.

Sacha has been so kind, wonderful and helpful with me! I had to make so many different changes and she was so accommodating and helpful!

Thank you so much Sacha 💕

Excellent personal service from Rachael at Flight Centre Richmond, including pre- and post-trip calls to check all was well. Would definitely use them again when needed.

We booked our honeymoon recently with Eva and she was absolutely incredible. She took the time to find out about us and what we were looking for and was always happy to answer any questions/find out any additional info. Through her guidance we've ended up with the perfect trip for us. Would absolutely recommend!

Our guide Sacha organised a fantastic trip for us across the South of the US which went perfectly. Couldn’t fault the service in anyway and she even went the extra mile at times with our queries and follow up afterwards.

My travel experience with Iris Duarte at flying Centre in Richmond it was very good. Iris found a very competently flying for me, she was very supportive and give me the best information or advice if something wrong could happens to my flight, thank you Iris for your great service .

Hannah at the Richmond branch London, listened and grasped what we wanted, this is the second long haul trip she has organised for us.

We rate her very highly and have recommended her to our friends.

Great service from Rachel. Very friendly. Everything sorted, seats, extra luggage, everything.

Sacha and the team are amazing, they made our long awaited family trip possible despite the disruptions in the Middle East. I personally recommend Flight Centres Richmond office. Lucie & family

Absolutely wonderful. I had to book very last minute flights home to NZ for my dad’s funeral and Iris could not have been more helpful. Fantastic service.

Hannah Holtzer at the Richmond office was brilliant, very attentive and helpful. She made the booking process and refund application very easy for us.