I had an urgent need to get to Melbourne Australia due to a family crisis. Kimberly Humphreys at the Richmond office of Flight Centre UK was fantastic. She called me back within an hour of my requ... See more
Company replied
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I had an urgent need to get to Melbourne Australia due to a family crisis. Kimberly Humphreys at the Richmond office of Flight Centre UK was fantastic. She called me back within an hour of my requ... See more
Company replied
I have used Flight Centre for many years … always efficient, personal and professional service .. the agents always understand and meet the customer’s expectations. My 🌟x5 goes to George Maule (Ric... See more
Company replied
We recently booked our holiday to Spain through the Flight Centre Richmond branch, and the experience was outstanding from start to finish. A special thank you to Kimberly Humphreys, who went a... See more
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We decided to travel at short notice to British Columbia and needed to put plans in place with flights and accommodation and take the option of a train ride through the Rockies. Flight Centre, Richm... See more
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The Quadrant 38, TW9 1DN, Richmond, England, United Kingdom
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It's always Jess in Richmond branch you always gets our holiday right. Really helpful and listens to our requirements. Budgets, locations, essentials. You always know that the Flight Centre will always get it right.

Reply from Flight Centre UK - Flight Centre Richmond
Becky our contact is fantastic! Helpful, patient and responds quickly and efficiently.
Booking with them definitely takes away the stress and anxiety when travelling somewhere new.
Would definitely recommend.
George is always extremely helpful, and above all honest and straightforward. Never pretends to have flights at a price that doesn’t really exist. I don’t always end up booking with Flight Centre but he is the first person I contact.

Reply from Flight Centre UK - Flight Centre Richmond
George Maule has always gone above and beyond in finding me tickets.
The Flight Centre and Hannah Howe in particular were extremely helpful in organising our multi destination flights, arranging vegetarian meals for me and helping to sort out assistance due to mobility issues which arose. I am already seeking their help with my next trip.

Reply from Flight Centre UK - Flight Centre Richmond
I just came back from Japan with my son. It was an amazing trip well organised by Flight Centre (a special thanks to Eliza Joiner) and it was THE TRIP to talk about for years to come. Thanks again for the amazing experience.

Reply from Flight Centre UK - Flight Centre Richmond
This was the second trip that Iris Duartes organised for us. Every detail was taken care of and the trip, that was multi-locative went smoothly and without a hitch. I highly recommend Iris.

Reply from Flight Centre UK - Flight Centre Richmond
My contact Hannah took her time and dealing with all the ways of offering me the best in term of connections I needed for my trip.
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