As soon as I was at the entrance, someone called me in with a smile. I got seen by Mel, who has the most wonderful attitude. She listened to what I needed and sorted it out in no time within my budget... See more
Company replied
Western Road 11, Unit 5, Laurie Walk, RM1 3RL Romford, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
As soon as I was at the entrance, someone called me in with a smile. I got seen by Mel, who has the most wonderful attitude. She listened to what I needed and sorted it out in no time within my budget... See more
Company replied
I have just returned from a 3 week holiday in British Columbia organised by Sophie Curtis. From the start Sophie was professional and friendly offering advice and guidance in answering my queries. S... See more
Company replied
Absolute pleasure to deal with Mel, always helpful and goes that extra mile to deal with all our travel issues. Would never go anywhere else to source our holiday adventures.
Company replied
Well she has done it again sorted the two oldies out with an holiday in Thailand over Christmas what a woman know wonder shes the manager (Ha Ha ). Thanks Mel for all you hard work. Love Steve / Ki... See more
Company replied
Written by the company

Western Road 11, Unit 5, Laurie Walk, RM1 3RL, Romford, England, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
As soon as I was at the entrance, someone called me in with a smile. I got seen by Mel, who has the most wonderful attitude. She listened to what I needed and sorted it out in no time within my budget and at an affordable price, despite of the dates I wanted for my flights which were only two weeks ahead. The information she provided was very clear and the after care excellent.

Reply from Flight Centre UK - Flight Centre Romford
Very caring people, Amy was marvellous and our trip was indeed memorable.
Thank you

Reply from Flight Centre UK - Flight Centre Romford
Mel has been so very helpful in assisting us in planning our trip

Reply from Flight Centre UK - Flight Centre Romford
Absolute pleasure to deal with Mel, always helpful and goes that extra mile to deal with all our travel issues. Would never go anywhere else to source our holiday adventures.

Reply from Flight Centre UK - Flight Centre Romford
Another great trip organised by Melanie Hill at the Romford office - thank you again!

Reply from Flight Centre UK - Flight Centre Romford
I have just returned from a 3 week holiday in British Columbia organised by Sophie Curtis. From the start Sophie was professional and friendly offering advice and guidance in answering my queries. Sophie kept me informed of changes - a change to a connecting flight was a bit stressful but Sophie went out of her way to seek guidance from the Hotel in BC and to allay my concerns - and issued regular reminders. Needless to say everything went smoothly without any problems

Reply from Flight Centre UK - Flight Centre Romford
Sophie Curtis at Flight Centre had the task of getting return only tickets to my wife in the Philippines.
She pulled this off with great professionalism and patience. I can’t give her praise high enough.
My wife is back safe and sound.
Thank you from the both of us.

Reply from Flight Centre UK - Flight Centre Romford

Reply from Flight Centre UK - Flight Centre Romford
Well she has done it again sorted the two oldies out with an holiday in Thailand over Christmas what a woman know wonder shes the manager (Ha Ha ). Thanks Mel for all you hard work. Love Steve / Kimberley xx

Reply from Flight Centre UK - Flight Centre Romford
As usual the flight centre are excellent, Sophie curtis was a great help she's done it again got me a great deal ,excellent advisor

Reply from Flight Centre UK - Flight Centre Romford
Thank you very much Amy , you made our experience so warm and welcoming 😊

Reply from Flight Centre UK - Flight Centre Romford
Booked our flight and accommodation with Matthew at the Romford branch.
Very helpful and pleasant.
Made the whole process so easy, and was happy to take as much time as we needed to find the best flights and accommodation.
Thank you

Reply from Flight Centre UK - Flight Centre Romford
I visited Sophie at Flight Centre in Romford today to discuss a Vietnam tour, and as always, she was incredibly helpful. We had a great conversation, and she took the time to answer all my questions. My family previously had a fantastic trip to China and Japan thanks to Sophie’s advice and planning, so I have complete confidence in her recommendations. She is always friendly, professional, and happy to help. Thank you, Sophie, for your excellent service!

Reply from Flight Centre UK - Flight Centre Romford
I got really fantastic service from Sophie. She has been so helpful from the very start of my booking, looking for the best offers for my family. I am so thankful!

Reply from Flight Centre UK - Flight Centre Romford

Reply from Flight Centre UK - Flight Centre Romford
Amy was very helpful and nothing was too much trouble. She found us great flights at a very competitive price.

Reply from Flight Centre UK - Flight Centre Romford
Thank you to Matthew for helping us book our flight to America. His service was very helpful and was very quick and efficient with providing us the best deal for our trip. Would highly recommend for future holidays

Reply from Flight Centre UK - Flight Centre Romford
Hannah you are great :) thank you for all your assistance for our Mexico trip .

Reply from Flight Centre UK - Flight Centre Romford
Sophie (Curtis) is a real star and a consummate professional.
She took time to understand and question my needs to find the best options to meet them then drill down from there.
Sophie was both pleasant and engaging and made me feel she genuinely wanted to help and take as much time as I needed to ensure she could help book the holiday I wanted and was best for me and my party.
Sophie is a real asset to your organisation.

Reply from Flight Centre UK - Flight Centre Romford
Great service is the second time I booked with Flight Centre and they never let me down. Sophie was great all the way through to get my holidays booked. I recommend it to all my friends and family

Reply from Flight Centre UK - Flight Centre Romford
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.