Flight Centre UK - Flight Centre Romford Reviews 

202
•
TrustScore 5 out of 5

4.9

Western Road 11, Unit 5, Laurie Walk, RM1 3RL Romford, England, GB

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See what reviewers are saying

Rated 5 out of 5 stars

Amy Burns has been the essence of professionalism and perfection regarding my challenging circumstances and I cannot praise her more highly . She is truthfully the best Travel Consultant I have ever e... See more

Company replied

Rated 5 out of 5 stars

I have used flight centre to book flights to Australia and Sri Lanka ( and find accommodation for the latter). The whole process has gone smoothly and when I have had to make certain adjustments th... See more

Company replied

Rated 5 out of 5 stars

Melanie Hill is the most helpful travel consultant, polite . Nothing was to much trouble. She has a fantastic personality making clients feel important . I always use Flight Center and always wait fo... See more

Company replied

Rated 5 out of 5 stars

Amy was hands on all the way - extremely helpful in arranging quite a difficult trip. Phone calls and emails always promptly returned with a smile. We could not have managed this trip without Amy's... See more

Company replied


Company details

  1. Travel Agency
  2. Cultural Tours Provider
  3. Flights Search Site
  4. Hotel
  5. Recreation Center
  6. Tour Operator

About Flight Centre UK - Flight Centre Romford

Written by the company

Flight Centre UK

Written by the company

Your centre for travel!
Flight Centre offers a complete range of holidays including tailor-made Journeys, beach and city Escapes, adventure tours and multi-stop travel, as well as the widest choice of airfares – all at great value for money. Speak to one of our Experts on 0808 239 2411.

Contact info

  • Western Road 11, Unit 5, Laurie Walk, RM1 3RL, Romford, England, United Kingdom

  • 08082960415

4.9

Excellent

TrustScore 5 out of 5

202 reviews

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4.9

All reviews

(202)

1,307 reviews in the last 12 months

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Rated 3 out of 5 stars

Special Assistance

We booked special assistance for my wife but there was very little help at Malaga airport and we booked a car hire from the flight centre but the company they chose to give us was nowhere near the airport and my wife who struggles to walk and needs a walking stick had to walk firstly a very long way just to get outside the airport to meet a bus to take us to the car hire company this was a total inconvenience considering there were many car hire companies inside the airport. I understand you don’t have much control with the staff at the airport but if someone needs special assistance everything needs to be done to make things as easy as possible.

September 7, 2026
Unprompted review
Rated 5 out of 5 stars

Overall experience very good.

Overall experience very good.
We have booked through Melanie several times,Melanie is attentive and professional.

September 9, 2026
Unprompted review
Flight Centre UK - Flight Centre Romford logo

Reply from Flight Centre UK - Flight Centre Romford

We love to see this awesome review for your agent, and how they used their expertise and experience to take such great care of your travels! Thanks for sharing!

Rated 5 out of 5 stars

Amazing Lady

Amy Burns has been the essence of professionalism and perfection regarding my challenging circumstances regarding our forthcoming holiday to the Far East and Australia . She is truthfully the best Travel Consultant I have ever encountered and I cannot praise , thank or recommend her enough . OUTSTANDING .

September 1, 2026
Unprompted review
Flight Centre UK - Flight Centre Romford logo

Reply from Flight Centre UK - Flight Centre Romford

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 5 out of 5 stars

Diamond Diva

Amy Burns has been the essence of professionalism and perfection regarding my challenging circumstances and I cannot praise her more highly . She is truthfully the best Travel Consultant I have ever encountered and I wish to thank her for everything she has done to facilitate our forthcoming trip to the Far East and Australia . OUTSTANDING .

September 1, 2026
Unprompted review
Flight Centre UK - Flight Centre Romford logo

Reply from Flight Centre UK - Flight Centre Romford

We love to see this excellent review, and how their patience and professionalism made your complex booking easy and simple for you! Thanks so much for sharing, 🙂

Rated 5 out of 5 stars

Good services

Good services, affordable ticket prices and quick responses.

August 28, 2026
Unprompted review
Flight Centre UK - Flight Centre Romford logo

Reply from Flight Centre UK - Flight Centre Romford

We love to see this glowing review for the team, and how they not only secured you a great deal, but also made your booking process so seamless. Thank you so much for taking the time to share this fantastic feedback 😍

Rated 5 out of 5 stars

We took a complicated request into the…

We took a complicated request into the Flight Centre and were really impressed with the help we received. Melanie was helpful and knowledgeable and put together a great travel itinerary for us.

August 27, 2026
Unprompted review
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Reply from Flight Centre UK - Flight Centre Romford

We’re so happy to see this glowing feedback! It's great to hear how their knowledge and dedication made your planning process simple and enjoyable. Thanks for sharing such a positive review with us! 😍

Rated 5 out of 5 stars

Lovely people especially our Mel

Lovely people especially our Mel. Nothing is to much trouble,will help you with anything.xx❤️

August 14, 2026
Unprompted review
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Reply from Flight Centre UK - Flight Centre Romford

We love to see this excellent review, and to hear they made your booking process so easy! Thanks for sharing 😊

Rated 5 out of 5 stars

Excellent service from flight centre romford

Excellent service as usual. All staff helpful. Mel covered all requests and was full of knowledge with airlines and routes etc. She was efficient and friendly as always.

June 26, 2026
Unprompted review
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Reply from Flight Centre UK - Flight Centre Romford

We’re so happy to see this glowing feedback! It's great to hear how their knowledge and dedication made your planning process simple and enjoyable. Thanks for sharing such a positive review with us! 😍

Rated 5 out of 5 stars

Melanie. Listens to our flight needs.

Melanie. Is an excellent person to book our flights. Over the years we booked flights to Australia/ America and we continue to book flights to America.
Melanie has always listened to our needs and is extremely easy to talk to.
She is a credit to herself and Flight Centre.

April 24, 2026
Unprompted review
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Reply from Flight Centre UK - Flight Centre Romford

Hi, thanks for your glowing review! We're so pleased to hear the team provided you with such amazing service and made your travel planning so easy 😍

Rated 5 out of 5 stars

I’m using Flight Centre for my holiday

I’m using Flight Centre for my holiday, and it’s been great 😊. I will definitely recommend it to anyone looking for holiday accommodation and travel. Sophie from Liberty Shopping Centre
Romford RM1 3RT she’s been incredible from the beginning arranging all my family holidays, great company I will definitely be looking forward to booking my holidays with Flights Centre…

August 25, 2026
Unprompted review
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Reply from Flight Centre UK - Flight Centre Romford

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 5 out of 5 stars

Very efficient and friendly.

August 8, 2026
Unprompted review
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Reply from Flight Centre UK - Flight Centre Romford

Hi there, thanks so much for your amazing feedback! We love hearing how they were friendly and helpful throughout your booking 😊

Rated 5 out of 5 stars

Each time I use the flight centre they…

Each time I use the flight centre they find me the best deal thank yiu to Sophie curtis

August 20, 2026
Unprompted review
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Reply from Flight Centre UK - Flight Centre Romford

We love to see this glowing review for the team, and how they not only secured you a great deal, but also made your booking process so seamless. Thank you so much for taking the time to share this fantastic feedback 😍

Rated 5 out of 5 stars

Never dream of going anywhere else…

Never dream of going anywhere else great service from all the staff especially Amy thay always go the extra mile.always phone and e -mail you promptly if there are any changes.

August 18, 2026
Unprompted review
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Reply from Flight Centre UK - Flight Centre Romford

Thanks for this amazing review. We love seeing how the team went above and beyond to share their expertise and tailor a trip perfect for you!

Rated 5 out of 5 stars

Amy was hands on all the way

Amy was hands on all the way - extremely helpful in arranging quite a difficult trip.
Phone calls and emails always promptly returned with a smile.
We could not have managed this trip without Amy's help and that is no understatement.

August 17, 2026
Unprompted review
Flight Centre UK - Flight Centre Romford logo

Reply from Flight Centre UK - Flight Centre Romford

We love to see this excellent review, and to hear they made your booking process so easy! Thanks for sharing 😊

Rated 5 out of 5 stars

I have used flight centre to book…flights to both Australia and Sri Lanka.

I have used flight centre to book flights to Australia and Sri Lanka ( and find accommodation for the latter).
The whole process has gone smoothly and when I have had to make certain adjustments that too has gone well.
I feel that they have provided me with an excellent service and I will continue to use them.

July 22, 2026
Unprompted review
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Reply from Flight Centre UK - Flight Centre Romford

Thank you for this amazing review, We love seeing how the team went above and beyond to share their expertise and tailor a trip perfect for you!

Rated 5 out of 5 stars

Amy Burns

Amy Burns went above and beyond to ensure our trip to Vietnam went off without a glitch. Always available when we had questions in the run up and available when we were out there. 5 star service.

July 22, 2026
Unprompted review
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Reply from Flight Centre UK - Flight Centre Romford

Thanks for this amazing review. We love seeing how the team went above and beyond to share their expertise and tailor a trip perfect for you!

Rated 5 out of 5 stars

Melanie is an amazing consultant

Melanie is an amazing consultant. Always going above and beyond. You are a super star.

August 5, 2026
Unprompted review
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Reply from Flight Centre UK - Flight Centre Romford

Thanks for this amazing review. We love seeing how the team went above and beyond to share their expertise and tailor a trip perfect for you!

Rated 5 out of 5 stars

Mel understands what we want from a holiday even if we aren't sure ourselves.

For the past several years, we have returned to Mel at Flight Centre to help organise and book our holidays, including trips to Europe, backpacking through Scandinavia, and our honeymoon in Africa. We feel like Mel understands what we want from a holiday, even when we are not sure ourselves.

On our most recent trip, there was an issue with our accommodation, and Mel quickly sorted it out so we could focus on enjoying our holiday.

July 12, 2026
Unprompted review
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Reply from Flight Centre UK - Flight Centre Romford

Thank you for this amazing review, We love seeing how the team went above and beyond to share their expertise and tailor a trip perfect for you!

Rated 5 out of 5 stars

A job Very Well Done

It was time for another trip to Melbourne Australia. I have previously arranged my travel with the Flight Centre in Romford where arrangements had been made for me by a very efficiently Melanie Hill.
On calling in at the Flight Centre I was delighted to see that Mel was still a key operator behind the desk so I waited for her to become free and then asked her to arrange my forthcoming trip.
Being of a larger frame I tend to seek Business class for such a long flight and Mel set about options open to me, the fares presented to me had increased a little which I had expected Mel presented to me a number of options showing flights and timings, everything look fine Mel had done a great job however when I asked for seat allocation Mel explained that the options presented were on a new fare system called a saver fare and as such had removed seat allocation unless further payment was made and also that if I required entry into the airport lounge that was also a further costs. Sadly I had to turn down Mel’s options and asked her to seek further choices with seat and lounge access included in the overall flight as I had had on previous flights to Melbourne . Mel smiled and began further searches which eventually arrived at a suitable flights which I then accepted.
I would like to express my thanks and gratitude to Mel for all of her assistance in arranging my flights, she did so in a very professional and pleasant manner, she persevered until she had met my wishes even though I wasn’t the easiest of customers to deal with, nothing was too much trouble for her. Well done young lady you are a star.

July 29, 2026
Unprompted review
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Reply from Flight Centre UK - Flight Centre Romford

We love to see this excellent review, and how their patience and professionalism made your complex booking easy and simple for you! Thanks so much for sharing, 🙂

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