Flight Centre UK - Flight Centre Romford Reviews 

Melanie is a true professional who has booked flights for me on previous occasions. In addition to booking my recent flight she answered all my queries regarding hotel stopover, my flight was long haul, and helped me with signing up to the airline's loyalty scheme. Always friendly, patient and proficient

Melanie Hill has helped me over several years to plan my trips to Australia from Edinburgh. She is always fast, efficient, friendly and time after time provides a fantastic service. Thank you

good service and most importantly when checking something they came back to you and gave feedback

Excellent great service

During this time where flights are being cancelled, I have a flight scheduled for departure 23.03.2026, I did not want to harass staff but still wanted to make contact. Amy has been professional and answered all my queries, She has made this experience less stressful at what must be a very busy time for you all.

Sophie Curtis was amazing and so helpful in the Romford Branch would not use any other agent and would highly recommend

The Flight centre are well established and trustworthy company that I've used before and thanks to the professionalism and helpful manner of Amy and her colleagues I'm sure I'll back.

Thank you you Amy for the wonderful service and making everything stress free.

Phoned the flight centre. Sophie was very helpful with my enquiry. She gave me lots of options on my flight to Australia.

My upcoming trip to Cuba had been cancelled with only 3 weeks to go (not booked through Flight centre and through no fault of the booking company), however, this left little time and inflexibility to book another holiday, Holly was exceptional, she spent a few hours with me going through a couple of options, she was very patient and informative, we eventually settled on a particular tour and she sorted everything out for me within the week.
I went back to The flight centre to discuss transfers, Holly was on a day off but Amy was equally as accommodating and patient, very friendly and approachable and I left there with everything all sorted! I can now look forward to my upcoming holiday knowing all of the details have been sorted - and explained!

Amy Burns is an absolute asset to the flight centre. Even supporting me while I'm away trying to help and find flights with all my new requirements as I decided to stay longer. She's been there from the start and always replied, sometimes within minutes. All I can say is thank you Amy and the flight centre. It feels very reassuring having an actual agent as a human which is so rare and hope the flight centre keeps this up. Have used you several times over 12 ISH years and every time it's been really smooth.

We booked our trip to Costa Rica through Holly at the Flight Centre in Romford, and we couldn’t be happier with the service we received. Holly was incredibly patient with us throughout the whole process, taking the time to suggest different ideas and options until we found exactly what we wanted. She really listened to what was important to us and worked hard to create the perfect trip within our budget. We’d absolutely recommend Holly to anyone looking to book a special holiday – thank you for all your help!

Mel at The Flight Centre is so helpful. I've previously booked flights with her and didn't hesitate to contact her again recently when looking for more flights.
She goes over and beyond and nothing is too much trouble.
Highly recommended!

Holly took all the stress away from a very special booking. She was professional, courteous and made sure no request was too much. I cannot thank Holly enough for the attention and time spent on our booking. She is an absolute darling and I will definitely be booking with her again.

Holly made the experience of booking flights very easy very helpful made me feel at ease and got back to me on any questions I add to ask will definitely book again with Holly and the flight Centre UK thank you very much Holly

Melanie always goes the extra mile to sort out exactly what we want for our breaks away. Always use Flight Centre in Romford for all our trips.

I cannot recommend Matthew J from flight centre highly enough. He was exceptionally responsive, navigating multiple flight changes to ensure I got the best possible price for my recent international trip with two children and trying to sort out the best seats - which was impossible for me to sort directly with the airline. What really set him apart was the proactive support and his patience for my multiple requests. He sent reminders for seat bookings and even offered to handle them for me (which he did!) plus sending reminders to me about visa applications (very useful). Even when we missed a connecting flight, Matthew reached out to offer his apologies and support, including securing a refund for me. Truly outstanding and exceptional customer service that went above and beyond. Thank you so much Matthew!

Melanie was absolutely lovely - really helpful in getting us some options tailored to our specific needs. Her communication was prompt and clear and I would definitely go back to her again!

I’m so glad I picked up the phone and found Amy Burns at Romford. Amy helped us find flights to take us from Italy to Bangkok and then back to Heathrow. Amy looked at different options and found one that looks great. Quick emails and timely phone calls made the customer service 5 star. Can’t wait for my holiday!

Very helpful, happy to do a little digging to find answers to my questions.