Flight Centre UK - Flight Centre Romford Reviews 

Very helpful, happy to do a little digging to find answers to my questions.

Hannah was very helpful, and knowledgeable

Mathew Johnson made my experience great. I booked flights at short notice to Perth and New Zealand and he went the extra mile to assist me with flight options at same time as me changing dates a few times, check my luggage booked through, look for window seats, advise me on visa. Very prompt replies and follow up. . Reece Clifford assisted with Mathew was off and was equally pleasant to work with. Well done and a big thank you from me. Great Service and assistance is the differentiator for me.

This is a big shout out to Sophie. Patient and understanding with planning flights, accommodation and cruise. Not once did she get frustrated with my going back and forth with a party of 9 people, all with different requests, budgets and wish lists.
Thank you Sophie you were brilliant and really appreciate your efforts to get us what we ALL wanted.

As always a super quick and super efficient response from Melanie

Sophie Curtis the Flight Centre representative at Bromley was excellent. Quick, efficient and professional. She gave me options to choose and answered all my questions patiently and thoroughly.
I would strongly recommend my experience with Flight Centre and Sophie in particular.

Melanie is the most competent, experienced and knowledgeable travel agent we have ever encountered.
And she is a very nice, friendly person. We wouldn't use any one else.

Melanie Hill handled our booking so professionally and quickly and, equally importantly, responded to my queries incredibly quickly. For me this is so important when I am in a panic about something I'm not clear about.

I recommend 100%. Its is such amazing to receive such high quality customer service

Reece was super helpful with helping us book our trip. He had to go backwards and forwards to the trip suppliers multiple times due to changes but was very proactive and positive in his approach! I hope to do another review post the trip and give 5 stars 🌟 … although to date I would give his service 5 stars 🌟

I recently contacted Flight Centre to look at organising a flight to Australia. I regularly make my own bookings for this trip which I have done many times before but decided to see what professional assistance was like. The agent I talked to was Amy Burns and she quickly found out what I required and then got to work on a few options. She contacted me back within an hour with options on dates and airlines. There was a very good deal on Qantas over the period that I wanted to travel so Amy put it on hold for 72 hours whilst I reviewed the option. I contacted Amy back and we decided to go with the deal and she then went away to book it. I would like to say that throughout Amy was excellent with a positive attitude and great assistance. The follow up documents and information have been superb and has certainly made the travel arrangements much easier. Overall I’m very happy I have gone with Flight Centre to arrange the trip and also with Amy for being very easy to work with and very efficient throughout.

Sophie is amazing and lovely. Really tried to get me everything I wanted. Will definitely call on her again in the future

Great customer service , gave us all the information we needed and more.
Amy was very friendly & patience as we tweaked and changed many different options for our trip to Vegas
Thank u

Mel from the Romford branch is so helpful and patient .

Matthew was extremely helpful, very kind and able to support me brilliantly to find the best flights and timings.
I would highly recommend the service I received. First Rate.

Amy is knowledgeable and friendly but I have had to shelve travel plans for NZ for now unfortunately due to personal reasons. I hope to be able to travel there in 2027.

Friendly and helpful advice as always from Reece. Listened to my requirements and built a package to suit. Easy booking process and reassuring how easy Flight centre are to contact. Have used before, will use again.

Extremely knowledgeable and helpful staff. Melanie could not have been more helpful in booking exactly what we required, our booking experience was seamless. unfortunately due to ill health we have had to cancel our holiday and again Melanie made it as simple as possible, reducing our stress and was so professional. Thoroughly recommended and will book again as soon as able to.

Amy was very professional and very helpful. We were first in touch last November and Amy kept her word and got back in touch with me regarding the holiday we spoke about. I am very very pleased with Amy’s very professional and polite attitude. Your Mr Jackson

Flight Centre have always been great at finding good deals on flights and accommodation. Their service quick and efficient.

Got in contact with flight centre regards a last min Valentines weekend break. Managed to speak with Melanie who has been nothing but helpful from start to finish. Considering this was only for a two night stay and hotel only, i feel like she really went to town on making sure i knew all of the best options available. Did speak to a couple of other companies first, all of whom were somewhat dismissive. Will almost certainly be back again. thanks again Mel!