Flight Centre UK - Flight Centre Romford Reviews 

195
TrustScore 5 out of 5

4.9

Western Road 11, Unit 5, Laurie Walk, RM1 3RL Romford, England, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Excellent service as usual. All staff helpful. Mel covered all requests and was full of knowledge with airlines and routes etc. She was efficient and friendly as always.

Company replied

Rated 5 out of 5 stars

Melanie. Is an excellent person to book our flights. Over the years we booked flights to Australia/ America and we continue to book flights to America. Melanie has always listened to our needs and i... See more

Company replied

Rated 5 out of 5 stars

I have used flight centre to book flights to Australia and Sri Lanka ( and find accommodation for the latter). The whole process has gone smoothly and when I have had to make certain adjustments th... See more

Company replied

Rated 5 out of 5 stars

Amy was hands on all the way - extremely helpful in arranging quite a difficult trip. Phone calls and emails always promptly returned with a smile. We could not have managed this trip without Amy's... See more

Company replied


Company details

  1. Travel Agency
  2. Cultural Tours Provider
  3. Flights Search Site
  4. Hotel
  5. Recreation Center
  6. Tour Operator

About Flight Centre UK - Flight Centre Romford

Written by the company

Flight Centre UK

Written by the company

Your centre for travel!
Flight Centre offers a complete range of holidays including tailor-made Journeys, beach and city Escapes, adventure tours and multi-stop travel, as well as the widest choice of airfares – all at great value for money. Speak to one of our Experts on 0808 239 2411.

Contact info

  • Western Road 11, Unit 5, Laurie Walk, RM1 3RL, Romford, England, United Kingdom

  • 08082960415

4.9

Excellent

TrustScore 5 out of 5

195 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(195)

1,348 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you Amy.

Excellent professional and prompt service from Amy.

January 20, 2026
Unprompted review
Flight Centre UK - Flight Centre Romford logo

Reply from Flight Centre UK - Flight Centre Romford

We love to see this excellent review, and how their patience and professionalism made your complex booking easy and simple for you! Thanks so much for sharing, 🙂

Rated 5 out of 5 stars

Melanie is a star she always comes up…

Melanie is a star she always comes up with the best options for us another excellent experience with her and her company.

January 15, 2026
Unprompted review
Flight Centre UK - Flight Centre Romford logo

Reply from Flight Centre UK - Flight Centre Romford

We love to see this awesome review for your agent, and how they used their expertise and experience to take such great care of your travels! Thanks for sharing!

Rated 5 out of 5 stars

Keeley Gotts at Romford arranged our…

Keeley Gotts at Romford arranged our flights to Kota Kinabalu taking care to ensure that sufficient time was available to make the connecting flight at Kuala Lumpur.Everything went smoothly so we are very grateful to her for her professionalism.Keeley is easy to work with and has excellent knowledge in her field.

December 11, 2025
Unprompted review
Flight Centre UK - Flight Centre Romford logo

Reply from Flight Centre UK - Flight Centre Romford

We’re so happy to see this glowing feedback! It's great to hear how their knowledge and dedication made your planning process simple and enjoyable. Thanks for sharing such a positive review with us! 😍

Rated 5 out of 5 stars

Our trip to South Africa was one to…

Our trip to South Africa was one to remember, and that was all down to the fantastic help and advise we received from the lovely Melanie. We didn't have to think or worry about the planning or logistics, everything was arranged within a couple of hours with transfers for our family of four. Thank you so much Melanie, we will be back for the net trip!!

December 26, 2025
Unprompted review
Flight Centre UK - Flight Centre Romford logo

Reply from Flight Centre UK - Flight Centre Romford

We love to see this excellent review, and to hear they made your booking process so easy! Thanks for sharing 😊

Rated 5 out of 5 stars

Holly was very friendly and gave me…

Holly was very friendly and gave me some very good advice about my destination.
Made it much easier to book my trip.

January 15, 2026
Unprompted review
Flight Centre UK - Flight Centre Romford logo

Reply from Flight Centre UK - Flight Centre Romford

Hi there, thanks so much for your amazing feedback! We love hearing how they were friendly and helpful throughout your booking 😊

Rated 5 out of 5 stars

Melanie was very helpful and patient…

Melanie was very helpful and patient with all my questions. And also answered promptly.

January 14, 2026
Unprompted review
Flight Centre UK - Flight Centre Romford logo

Reply from Flight Centre UK - Flight Centre Romford

We love to see this excellent review, and how their patience and professionalism made your complex booking easy and simple for you! Thanks so much for sharing, 🙂

Rated 5 out of 5 stars

Prompt & efficient.

Prompt & efficient.

January 13, 2026
Unprompted review
Flight Centre UK - Flight Centre Romford logo

Reply from Flight Centre UK - Flight Centre Romford

Hi,thank you for your wonderful review! We're thrilled to hear that the team made your booking experience smooth, efficient, and enjoyable. We appreciate you sharing your feedback!

Rated 5 out of 5 stars

Canada trip

Mel is so helpful, nothing is too much trouble.

January 12, 2026
Unprompted review
Flight Centre UK - Flight Centre Romford logo

Reply from Flight Centre UK - Flight Centre Romford

We love to see this excellent review, and to hear they made your booking process so easy! Thanks for sharing 😊

Rated 5 out of 5 stars

Sophie has been professional

Sophie has been professional, helpful, and polite throughout all the communication we have had. She has kept me informed, and been very patient with my ever changing itinerary. If she hasn't been able to answer any of my (many) questions, she has gone away and come back to me with the answer in a very timely manner. She has been a pleasure to deal with and I can't recommend her enough.

January 9, 2026
Unprompted review
Flight Centre UK - Flight Centre Romford logo

Reply from Flight Centre UK - Flight Centre Romford

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 5 out of 5 stars

Well done Romford branch.

Well done Romford branch.
We have used Romford flight centre for 20yrs and all the staff have never failed to do an amazing job.
The manager Melanie Hill could not make the whole experience of organising and booking our holidays any easier.
She leads a great team.
And Marie & I would like to thank you 👍🏻👍🏻

January 3, 2026
Unprompted review
Flight Centre UK - Flight Centre Romford logo

Reply from Flight Centre UK - Flight Centre Romford

We love to see this awesome review for your agent, and how they used their expertise and experience to take such great care of your travels! Thanks for sharing!

Rated 5 out of 5 stars

Reece was great in helping me get…

Reece was great in helping me get booked for my trip to Australia, and then having to change my flight. As planned on going earlier. Very helpful and professional, will definitely call again for my next trip.

March 3, 2025
Unprompted review
Flight Centre UK - Flight Centre Romford logo

Reply from Flight Centre UK - Flight Centre Romford

We love to see this excellent review, and how their patience and professionalism made your complex booking easy and simple for you! Thanks so much for sharing, 🙂

Rated 5 out of 5 stars

Amy at the Flight Centre Romford was…

Amy at the Flight Centre Romford was great booking my two flights, really helpful and very professional 🙂👍

December 16, 2025
Unprompted review
Flight Centre UK - Flight Centre Romford logo

Reply from Flight Centre UK - Flight Centre Romford

We love to see this excellent review, and how their patience and professionalism made your complex booking easy and simple for you! Thanks so much for sharing, 🙂

Rated 5 out of 5 stars

Trip to Auckland - Amazing!

We had Amy from the Romford branch help us with a trip to Auckland involving layovers. She was amazing, we gave her a list of ideal timings, companies and layover times, and she came back with some great options for us to choose from. She talked us through booking and was so helpful.

Thank you Amy!

December 10, 2025
Unprompted review
Flight Centre UK - Flight Centre Romford logo

Reply from Flight Centre UK - Flight Centre Romford

We love to see this excellent review, and to hear they made your booking process so easy! Thanks for sharing 😊

Rated 5 out of 5 stars

I AM HAPPY WITH THE GREAT SERVICE.

I AM HAPPY WITH THE GREAT SERVICE.
MELANIE WAS APPROACHABLE.
SHOWS PROFESSIONALISM.
SHE'S FRIENDLY.
I AM GIVING MELANIE A 5 STARS FOR HER SERVICE.

January 5, 2026
Unprompted review
Flight Centre UK - Flight Centre Romford logo

Reply from Flight Centre UK - Flight Centre Romford

Hi there, thanks so much for your amazing feedback! We love hearing how they were friendly and helpful throughout your booking 😊

Rated 5 out of 5 stars

Melanie has been amazing

Melanie has been amazing, compiling the best itinerary for our first trip to Thailand. She really listened to our requirements and advised on the best places to stay and for how long. Communication has been brilliant and any queries answered straight away. Would highly recommend

January 2, 2026
Unprompted review
Flight Centre UK - Flight Centre Romford logo

Reply from Flight Centre UK - Flight Centre Romford

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 5 out of 5 stars

The flight Centre has been amazing from star to finish.

The flight Centre has been amazing from start to finish for our fantastic Christmas safari holiday in Kenya. Amy Burns has gone above and beyond in making this holiday experience one that we will never forget. Thanks for all your help then and still now dealing with one small issue that we had with a transfer. X x

December 21, 2025
Unprompted review
Flight Centre UK - Flight Centre Romford logo

Reply from Flight Centre UK - Flight Centre Romford

Thanks for this amazing review. We love seeing how the team went above and beyond to share their expertise and tailor a trip perfect for you!

Rated 5 out of 5 stars

Excellent service

I always book my long haul trips with Flight Centre Romford because I can rely on their knowledge and experience to make booking hassle free.

April 22, 2025
Unprompted review
Flight Centre UK - Flight Centre Romford logo

Reply from Flight Centre UK - Flight Centre Romford

We love to see this awesome review for your agent, and how they used their expertise and experience to take such great care of your travels! Thanks for sharing!

Rated 5 out of 5 stars

Mel has always been very helpful and…

Mel has always been very helpful and responsive to all my needs, and take it from me I have had some tricky and logistically difficult requests/trips.
Well done! 5 star.

December 28, 2025
Unprompted review
Flight Centre UK - Flight Centre Romford logo

Reply from Flight Centre UK - Flight Centre Romford

We love to see this great review for the team, and how they were responsive and helpful throughout your booking! Thanks for sharing 🙂

Rated 5 out of 5 stars

This team is the best

Cannot recommend this team highly enough. Rang on boxing day, got directly through to Mel, who has sorted flights for us and our neighbours in the past. She gave us all options and found exactly what we needed (we had spent hours prior to this looking online). Although I live in Wales, i would not look to anyone apart from Mel and her team to sort complex flights for me, friends and family.

December 26, 2025
Unprompted review
Flight Centre UK - Flight Centre Romford logo

Reply from Flight Centre UK - Flight Centre Romford

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 5 out of 5 stars

Hannah was patient and persistent and cheerful.

Hannah was patient and persistent. The Carrier changed times twice an Hannah came up with options and solutions to solve the problem.
Alway cheerful.

December 24, 2025
Unprompted review
Flight Centre UK - Flight Centre Romford logo

Reply from Flight Centre UK - Flight Centre Romford

We love to see this excellent review, and how their patience and professionalism made your complex booking easy and simple for you! Thanks so much for sharing, 🙂

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look