Flight Centre UK - Flight Centre Romford Reviews 

195
TrustScore 5 out of 5

4.9

Western Road 11, Unit 5, Laurie Walk, RM1 3RL Romford, England, GB


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Rated 5 out of 5 stars

We took a complicated request into the Flight Centre and were really impressed with the help we received. Melanie was helpful and knowledgeable and put together a great travel itinerary for us.

Company replied

Rated 5 out of 5 stars

Excellent service as usual. All staff helpful. Mel covered all requests and was full of knowledge with airlines and routes etc. She was efficient and friendly as always.

Company replied

Rated 5 out of 5 stars

Amy was hands on all the way - extremely helpful in arranging quite a difficult trip. Phone calls and emails always promptly returned with a smile. We could not have managed this trip without Amy's... See more

Company replied

Rated 5 out of 5 stars

I have used flight centre to book flights to Australia and Sri Lanka ( and find accommodation for the latter). The whole process has gone smoothly and when I have had to make certain adjustments th... See more

Company replied


Company details

  1. Travel Agency
  2. Cultural Tours Provider
  3. Flights Search Site
  4. Hotel
  5. Recreation Center
  6. Tour Operator

About Flight Centre UK - Flight Centre Romford

Written by the company

Flight Centre UK

Written by the company

Your centre for travel!
Flight Centre offers a complete range of holidays including tailor-made Journeys, beach and city Escapes, adventure tours and multi-stop travel, as well as the widest choice of airfares – all at great value for money. Speak to one of our Experts on 0808 239 2411.

Contact info

  • Western Road 11, Unit 5, Laurie Walk, RM1 3RL, Romford, England, United Kingdom

  • 08082960415

4.9

Excellent

TrustScore 5 out of 5

195 reviews

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4.9

All reviews

(195)

1,348 reviews in the last 12 months

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Rated 5 out of 5 stars

Hannah was patient and persistent and cheerful.

Hannah was patient and persistent. The Carrier changed times twice an Hannah came up with options and solutions to solve the problem.
Alway cheerful.

December 24, 2025
Unprompted review
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Reply from Flight Centre UK - Flight Centre Romford

We love to see this excellent review, and how their patience and professionalism made your complex booking easy and simple for you! Thanks so much for sharing, 🙂

Rated 5 out of 5 stars

Amy Burns took account of everything

Amy Burns took account of everything we stated about our planned trip to the USA. She came up with a list of costed options so we could decide within our group. We chose the flights which matched our requirements and felt we had been given excellent prices. Amy booked the return flights for us with professional care and kept us informed throughout. Well done Amy and Flight Centre.

December 23, 2025
Unprompted review
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Reply from Flight Centre UK - Flight Centre Romford

We love to see this excellent review, and how their patience and professionalism made your complex booking easy and simple for you! Thanks so much for sharing, 🙂

Rated 5 out of 5 stars

Cancellation refund

I recently had to cancel a flight for my son, I wasn’t happy about the amount they were going to refund me. I phoned the Flight Centre again and spoke to Hannah Thorogood who was so helpful and professional. She said she would look into it, phoned me back and emailed me the results. I was very happy to learn that the amount I will be receiving has gone up considerably. Well done Hannah and many thanks !

December 19, 2025
Unprompted review
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Reply from Flight Centre UK - Flight Centre Romford

We love to see this excellent review, and how their patience and professionalism made your complex booking easy and simple for you! Thanks so much for sharing, 🙂

Rated 5 out of 5 stars

Hannah was extremely efficient and…

Hannah was extremely efficient and friendly. So thank you, Hannah and that was so kind of you to check I had everything I needed. merry Christmas to you all!
Liz Spark XX

January 20, 2025
Unprompted review
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Reply from Flight Centre UK - Flight Centre Romford

Hi there, thanks so much for your amazing feedback! We love hearing how they were friendly and helpful throughout your booking 😊

Rated 5 out of 5 stars

Hannah was so friendly and helpful

Hannah was so friendly and helpful, she gave me all the information I needed and prices that are very competitive.
I would recommend the flight centre

December 19, 2025
Unprompted review
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Reply from Flight Centre UK - Flight Centre Romford

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 5 out of 5 stars

taff at the Flight Centre are professionals …

Staff at the Flight Centre were friendly, cooperative and dealt with issues in a professional manner. They are easy to deal with.

December 18, 2025
Unprompted review
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Reply from Flight Centre UK - Flight Centre Romford

Hi, thanks for your glowing review! We're so pleased to hear the team provided you with such amazing service and made your travel planning so easy 😍

Rated 5 out of 5 stars

Flight centre are the best

Reece was very helpful when organising my flight to Tokyo.
I had a problem with my case on the journey out, but all was sorted on my return journey.
Flight centre are the best.

November 10, 2025
Unprompted review
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Reply from Flight Centre UK - Flight Centre Romford

We love to see this excellent review, and to hear they made your booking process so easy! Thanks for sharing 😊

Rated 5 out of 5 stars

Excellent service from Sophie at the…

Excellent service from Sophie at the flight centre in Romford

December 11, 2025
Unprompted review
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Reply from Flight Centre UK - Flight Centre Romford

Thanks for the fantastic shout out for the team! We're so pleased to see how they helped make your booking process smooth and easy. Thanks for sharing 🙂

Rated 5 out of 5 stars

I’ve had excellent service from Amy…

I’ve had excellent service from Amy Burns.
Amys help and knowledge of the counties I was visiting made booking my holiday so much easier.

December 1, 2025
Unprompted review
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Reply from Flight Centre UK - Flight Centre Romford

We’re so happy to see this glowing feedback! It's great to hear how their knowledge and dedication made your planning process simple and enjoyable. Thanks for sharing such a positive review with us! 😍

Rated 5 out of 5 stars

Help with our flight.

We have booked our Far Eastern holiday with 2 consecutive years with Amy Burns with no problems.
Amy is a very professional, helpful and friendly travel consultant. She always checked our flights few days before we travel to make sure everything is in place. She organised wheel chair assistance when we mentioned walking problems,which were waiting at every airport.

August 13, 2025
Unprompted review
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Reply from Flight Centre UK - Flight Centre Romford

Hi there, thanks so much for your amazing feedback! We love hearing how they were friendly and helpful throughout your booking 😊

Rated 5 out of 5 stars

Amy, get me to Aberdeen and back

Amy had worked out the entire itinery to get me to Aberdeen and back and it worked faultlessly. Door to door. Brilliant.

November 25, 2025
Unprompted review
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Reply from Flight Centre UK - Flight Centre Romford

Thank you for taking the time to share your brilliant review for our team 😊

Rated 5 out of 5 stars

Hannah was so amazing and helpful

Hannah was so amazing and helpful, very responsive and got me such a great deal! She was so kind and I felt that I was properly taken care of.

July 16, 2025
Unprompted review
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Reply from Flight Centre UK - Flight Centre Romford

We love to see this great review for the team, and how they were responsive and helpful throughout your booking! Thanks for sharing 🙂

Rated 5 out of 5 stars

Holley- a first class travel advisor

I have to give my experience with Holly from the Flight Centre a 5/5. I gave her quite a difficult job of finding flights for multiple centres, with specific airlines and a particular room at a hotel. I must say that Holly dealt with my many phone calls with extreme patience and professionalism. She even researched into particular room types at the hotel and ensured all my flights were great times. I cannot thank Holly enough and would highly recommend her to anyone needing a complicated itinerary thoroughly researched. Many thanks Davina

November 13, 2025
Unprompted review
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Reply from Flight Centre UK - Flight Centre Romford

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 5 out of 5 stars

A trouble free experience

Amy Burns was extremely helpful throughout the process of booking flights, hotels and rental cars and made sure all our needs were met. Two weeks prior to departure she sent an email with a checklist of essentials to make sure the trip went as planned.

November 17, 2025
Unprompted review
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Reply from Flight Centre UK - Flight Centre Romford

We love to see this excellent review, and to hear they made your booking process so easy! Thanks for sharing 😊

Rated 5 out of 5 stars

I walked in and was greeted by a lovely…

I walked in and was greeted by a lovely smile and a willingness to help. Sophie was great at listening to what I wanted from my trip and helped me to put together the holiday I wanted. She gave great information and advice. This is how I will book all my holidays from now on

November 15, 2025
Unprompted review
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Reply from Flight Centre UK - Flight Centre Romford

We love to see this excellent review, and to hear they made your booking process so easy! Thanks for sharing 😊

Rated 5 out of 5 stars

Hannah Thorogood at Flight Centre

From the first I realised what a treasure I had found in Hannah Thorogood. She was extremely helpful, Knowledgeable and friendly. She went out of her way to find me a good deal and cared about what it was going to cost me and didn't mind how many questions I asked. I could not have asked for a better travel consultant -many many thanks Hannah

November 10, 2025
Unprompted review
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Reply from Flight Centre UK - Flight Centre Romford

We love to see this glowing review for the team, and how they not only secured you a great deal, but also made your booking process so seamless. Thank you so much for taking the time to share this fantastic feedback 😍

Rated 5 out of 5 stars

Easy to book

Easy to book and Amy kept me up to date on any flight changes

October 20, 2025
Unprompted review
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Reply from Flight Centre UK - Flight Centre Romford

Hi, thanks for your glowing review! We're so pleased to hear the team provided you with such amazing service and made your travel planning so easy 😍

Rated 5 out of 5 stars

I always use flight centre

I always use flight centre, so very helpful, especially during the pandemic when travelling was a nightmare! Hannah rocks, she is so helpful and friendly and super professional. I will continue to use them for sure!!!✔️

October 31, 2025
Unprompted review
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Reply from Flight Centre UK - Flight Centre Romford

Hi there, thanks so much for your amazing feedback! We love hearing how they were friendly and helpful throughout your booking 😊

Rated 5 out of 5 stars

AUSTRALIAN ADVENTURES

First time using flight centre and what an amazing service they have given. Hannah at Rotherham branch was very patient and very knowledgeable and couldn’t do enough for me (Evan after a calling a few days later to change my plans🥴 she was so professional and did a fantastic job. Will definitely use flight centre again and again. A BIG THANKYOU TO HANNAH 👏 AUSTRALIA HERE I COME

October 30, 2025
Unprompted review
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Reply from Flight Centre UK - Flight Centre Romford

We’re so happy to see this glowing feedback! It's great to hear how their knowledge and dedication made your planning process simple and enjoyable. Thanks for sharing such a positive review with us! 😍

Rated 5 out of 5 stars

Excellent service by Amy

Amy has been absolutely amazing in dealing my my flights. The airlines really messed us around but she was on the ball throughout.

January 27, 2025
Unprompted review
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Reply from Flight Centre UK - Flight Centre Romford

Hi there, thanks for your amazing review for the team!

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