We took a complicated request into the Flight Centre and were really impressed with the help we received. Melanie was helpful and knowledgeable and put together a great travel itinerary for us.
Company replied
Western Road 11, Unit 5, Laurie Walk, RM1 3RL Romford, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
We took a complicated request into the Flight Centre and were really impressed with the help we received. Melanie was helpful and knowledgeable and put together a great travel itinerary for us.
Company replied
Excellent service as usual. All staff helpful. Mel covered all requests and was full of knowledge with airlines and routes etc. She was efficient and friendly as always.
Company replied
Amy was hands on all the way - extremely helpful in arranging quite a difficult trip. Phone calls and emails always promptly returned with a smile. We could not have managed this trip without Amy's... See more
Company replied
I have used flight centre to book flights to Australia and Sri Lanka ( and find accommodation for the latter). The whole process has gone smoothly and when I have had to make certain adjustments th... See more
Company replied
Written by the company

Western Road 11, Unit 5, Laurie Walk, RM1 3RL, Romford, England, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amy has been absolutely amazing in dealing my my flights. The airlines really messed us around but she was on the ball throughout.

Reply from Flight Centre UK - Flight Centre Romford
Sophie could not have been more helpful
We gave her a difficult assignment and she came up with some great ideas .
Always responding promptly.
Thank you

Reply from Flight Centre UK - Flight Centre Romford
The service was excellent, reliable and trustworthy.
It meets all customer needs .
It’s cost effective and can save people money and time rather than use online booking.
Our family experience with this company on numerous occasions has saved us a lot of money.
Highly recommend it .

Reply from Flight Centre UK - Flight Centre Romford
We Always go to the flight centre Romford Amy burns is so helpful and knowledgeable as are all the staff would highly recommend

Reply from Flight Centre UK - Flight Centre Romford
Amy, our agent has been fabulous! So helpful and patient with so many moving parts!!

Reply from Flight Centre UK - Flight Centre Romford
I met a wonderful lady, Sophie Curtis who is very friendly, did her work Professionally, Patient and above all very helpful, keep up the good work. She also has a great smile. An asset to this office.

Reply from Flight Centre UK - Flight Centre Romford
Hannah is professional, experienced, kind and very thorough. She got back very quickly finding many different solutions. Great service.

Reply from Flight Centre UK - Flight Centre Romford
We were lucky enough to be connected to Hannah Thorogood. Hannah was responsive, speedy, went above and beyond. We would highly recommend Hannah and the Flight Center for travel advice and bookings - we wouldn't hesistate to recommend or use again in future. Thanks Hannah!

Reply from Flight Centre UK - Flight Centre Romford
Reece was attentive and organised. Peru and Bolivia was the best trip of my life so far. I’m grateful for their assistance with itinerary.

Reply from Flight Centre UK - Flight Centre Romford
Amy Burns provided a great service in arranging flights for my cycle club tour of Slovenia and Croatia .Great communication and everything went smoothly

Reply from Flight Centre UK - Flight Centre Romford
I had a great experience with Flight Centre Romford. my consultant was Amy Burns. Amy got a good deal for with British airways to Abuja, Nigeria. She was really knowledgeable, friendly with good listening skills. Amy had to make sure that the entry requirements for Nigeria were understood by me. She sorted out my seat allocations for both trips having been made aware of my history with DVT. All these arrangements gave me the peace of mind. Thank you Amy and keep smiling!

Reply from Flight Centre UK - Flight Centre Romford
Hannah Thorogood was extremely helpful in making sure we had the best holiday in Vietnam. She was very patient when we asked her questions and requested changes to the itinerary. Everything went smoothly and we never felt worried about how we travelled between locations. The hotels were of a high standard and perfectly placed for us.

Reply from Flight Centre UK - Flight Centre Romford
Hannah was absolutely terrific - responsive, professional and great communications. Thoroughly recommend.

Reply from Flight Centre UK - Flight Centre Romford
I was made first class Mel my trip advisor was so helpful and would honestly give her a massive thank you for for being so kind and rewarding to me .A staff to be proud of.

Reply from Flight Centre UK - Flight Centre Romford
Fantastic service, complex itinerary, but worked through the options to meet our needs. A pleasure to deal with
Amy Burns arranged various flights to Australia and Singapore for us and was extremely knowledgeable and helpful. All flights, seat allocations, entry requirements for both countries were all explained clearly. She put us at ease and gave us confidence as not regular travellers.
Just returned from a wonderful trip to Washington State. Melanie at Flight Centre (Romford Branch) was so very helpful in arranging my no hassle trip. Would highly recommend Flight Centre to my friends and family. Thank you Melanie.

Reply from Flight Centre UK - Flight Centre Romford
I often used Flight centre to book my holidays and found my recent experience professional and accommodating. Special mention to Sophie C for her patience and prompt response with my booking. Keep up the good work.

Reply from Flight Centre UK - Flight Centre Romford
We had never used Flight Centre before and spoke to a few different folks as we put our schedule together and everyone we spoke to was interested, efficient and cheerful. Melanie Hill in Romford was also throughly patient with last minute changes and found us fantastic flights at an unbelievable price. She even took care of an extra detail for us on her day off working out of office - seriously above and beyond. We cannot recommend her highly enough - and will certainly be back to benefit from her advice and experience again. 10/10 🔥
Reece spent a considerable amount of time getting us exactly what you wanted

Reply from Flight Centre UK - Flight Centre Romford
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.