Flight Centre UK - Flight Centre Romford Reviews 

195
TrustScore 5 out of 5

4.9

Western Road 11, Unit 5, Laurie Walk, RM1 3RL Romford, England, GB


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Rated 5 out of 5 stars

We took a complicated request into the Flight Centre and were really impressed with the help we received. Melanie was helpful and knowledgeable and put together a great travel itinerary for us.

Company replied

Rated 5 out of 5 stars

Excellent service as usual. All staff helpful. Mel covered all requests and was full of knowledge with airlines and routes etc. She was efficient and friendly as always.

Company replied

Rated 5 out of 5 stars

Amy was hands on all the way - extremely helpful in arranging quite a difficult trip. Phone calls and emails always promptly returned with a smile. We could not have managed this trip without Amy's... See more

Company replied

Rated 5 out of 5 stars

I have used flight centre to book flights to Australia and Sri Lanka ( and find accommodation for the latter). The whole process has gone smoothly and when I have had to make certain adjustments th... See more

Company replied


Company details

  1. Travel Agency
  2. Cultural Tours Provider
  3. Flights Search Site
  4. Hotel
  5. Recreation Center
  6. Tour Operator

About Flight Centre UK - Flight Centre Romford

Written by the company

Flight Centre UK

Written by the company

Your centre for travel!
Flight Centre offers a complete range of holidays including tailor-made Journeys, beach and city Escapes, adventure tours and multi-stop travel, as well as the widest choice of airfares – all at great value for money. Speak to one of our Experts on 0808 239 2411.

Contact info

  • Western Road 11, Unit 5, Laurie Walk, RM1 3RL, Romford, England, United Kingdom

  • 08082960415

4.9

Excellent

TrustScore 5 out of 5

195 reviews

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4.9

All reviews

(195)

1,353 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service by Amy

Amy has been absolutely amazing in dealing my my flights. The airlines really messed us around but she was on the ball throughout.

January 27, 2025
Unprompted review
Flight Centre UK - Flight Centre Romford logo

Reply from Flight Centre UK - Flight Centre Romford

Hi there, thanks for your amazing review for the team!

Rated 5 out of 5 stars

Great experience with FC via Sophie

Sophie could not have been more helpful
We gave her a difficult assignment and she came up with some great ideas .
Always responding promptly.
Thank you

October 22, 2025
Unprompted review
Flight Centre UK - Flight Centre Romford logo

Reply from Flight Centre UK - Flight Centre Romford

We love to see this excellent review, and to hear they made your booking process so easy! Thanks for sharing 😊

Rated 5 out of 5 stars

The service was excellent

The service was excellent, reliable and trustworthy.
It meets all customer needs .
It’s cost effective and can save people money and time rather than use online booking.
Our family experience with this company on numerous occasions has saved us a lot of money.
Highly recommend it .

October 15, 2025
Unprompted review
Flight Centre UK - Flight Centre Romford logo

Reply from Flight Centre UK - Flight Centre Romford

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 5 out of 5 stars

We Always go to the flight centre…

We Always go to the flight centre Romford Amy burns is so helpful and knowledgeable as are all the staff would highly recommend

October 13, 2025
Unprompted review
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Reply from Flight Centre UK - Flight Centre Romford

Thank you for this awesome review, TURNER! We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 5 out of 5 stars

Amy - fabulous!!

Amy, our agent has been fabulous! So helpful and patient with so many moving parts!!

October 10, 2025
Unprompted review
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Reply from Flight Centre UK - Flight Centre Romford

We love to see this excellent review, and how their patience and professionalism made your complex booking easy and simple for you! Thanks so much for sharing, 🙂

Rated 5 out of 5 stars

Excellent Customer Service

I met a wonderful lady, Sophie Curtis who is very friendly, did her work Professionally, Patient and above all very helpful, keep up the good work. She also has a great smile. An asset to this office.

October 9, 2025
Unprompted review
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Reply from Flight Centre UK - Flight Centre Romford

Hi Mrs Caroline Olla, thanks so much for your amazing feedback! We love hearing how they were friendly and helpful throughout your booking 😊

Rated 5 out of 5 stars

Highly recommend Hannah T

Hannah is professional, experienced, kind and very thorough. She got back very quickly finding many different solutions. Great service.

October 6, 2025
Unprompted review
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Reply from Flight Centre UK - Flight Centre Romford

We love to see this awesome review for your agent, and how they used their expertise and experience to take such great care of your travels! Thanks for sharing, Maddalena P!

Rated 5 out of 5 stars

Absolutely amazing customer service

We were lucky enough to be connected to Hannah Thorogood. Hannah was responsive, speedy, went above and beyond. We would highly recommend Hannah and the Flight Center for travel advice and bookings - we wouldn't hesistate to recommend or use again in future. Thanks Hannah!

September 2, 2025
Unprompted review
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Reply from Flight Centre UK - Flight Centre Romford

Thanks for this amazing review Jennie! We love seeing how the team went above and beyond to share their expertise and tailor a trip perfect for you!

Rated 5 out of 5 stars

Reece was attentive and organised

Reece was attentive and organised. Peru and Bolivia was the best trip of my life so far. I’m grateful for their assistance with itinerary.

September 15, 2025
Unprompted review
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Reply from Flight Centre UK - Flight Centre Romford

Thank you for this amazing review, Ryan Luggah We love seeing how the team went above and beyond to share their expertise and tailor a trip perfect for you!

Rated 5 out of 5 stars

Amy Burns provided a great service in…

Amy Burns provided a great service in arranging flights for my cycle club tour of Slovenia and Croatia .Great communication and everything went smoothly

September 14, 2025
Unprompted review
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Reply from Flight Centre UK - Flight Centre Romford

Hi Bill Kinsley, thanks for sharing this wonderful review for the team! We love to hear that their efficient communication made your booking process so seamless 😊

Rated 5 out of 5 stars

I had a great experience with Flight…

I had a great experience with Flight Centre Romford. my consultant was Amy Burns. Amy got a good deal for with British airways to Abuja, Nigeria. She was really knowledgeable, friendly with good listening skills. Amy had to make sure that the entry requirements for Nigeria were understood by me. She sorted out my seat allocations for both trips having been made aware of my history with DVT. All these arrangements gave me the peace of mind. Thank you Amy and keep smiling!

September 14, 2025
Unprompted review
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Reply from Flight Centre UK - Flight Centre Romford

We love to see this glowing review for the team, and how they not only secured you a great deal, but also made your booking process so seamless. Thank you so much for taking the time to share this fantastic feedback SarrajaneMoses 😍

Rated 5 out of 5 stars

Exactly what we wanted

Hannah Thorogood was extremely helpful in making sure we had the best holiday in Vietnam. She was very patient when we asked her questions and requested changes to the itinerary. Everything went smoothly and we never felt worried about how we travelled between locations. The hotels were of a high standard and perfectly placed for us.

September 3, 2025
Unprompted review
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Reply from Flight Centre UK - Flight Centre Romford

We love to see this excellent review, and how their patience and professionalism made your complex booking easy and simple for you! Thanks so much for sharing, Susan 🙂

Rated 5 out of 5 stars

Great customer service from Hannah

Hannah was absolutely terrific - responsive, professional and great communications. Thoroughly recommend.

September 24, 2025
Unprompted review
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Reply from Flight Centre UK - Flight Centre Romford

Thank you for this awesome review, Anand Shukla! We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 5 out of 5 stars

I was made first class Mel my trip…

I was made first class Mel my trip advisor was so helpful and would honestly give her a massive thank you for for being so kind and rewarding to me .A staff to be proud of.

September 8, 2025
Unprompted review
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Reply from Flight Centre UK - Flight Centre Romford

We love to see this excellent review, and how they helped make your booking process easy! Thanks so much for sharing, John rifat 😊

Rated 5 out of 5 stars

Booking made easy

Amy Burns arranged various flights to Australia and Singapore for us and was extremely knowledgeable and helpful. All flights, seat allocations, entry requirements for both countries were all explained clearly. She put us at ease and gave us confidence as not regular travellers.

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

Visit to USA - Washington State.

Just returned from a wonderful trip to Washington State. Melanie at Flight Centre (Romford Branch) was so very helpful in arranging my no hassle trip. Would highly recommend Flight Centre to my friends and family. Thank you Melanie.

June 12, 2025
Unprompted review
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Reply from Flight Centre UK - Flight Centre Romford

We’re so pleased to see this awesome review for Melanie and hearing her expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing, Kathy!

Rated 5 out of 5 stars

Professional and patient

I often used Flight centre to book my holidays and found my recent experience professional and accommodating. Special mention to Sophie C for her patience and prompt response with my booking. Keep up the good work.

July 4, 2025
Unprompted review
Flight Centre UK - Flight Centre Romford logo

Reply from Flight Centre UK - Flight Centre Romford

Thanks for the great review! Love to hear how Sophie was so professional and patient during your booking process 😊

Rated 5 out of 5 stars

Five Stars for Mel Hill in Romford!

We had never used Flight Centre before and spoke to a few different folks as we put our schedule together and everyone we spoke to was interested, efficient and cheerful. Melanie Hill in Romford was also throughly patient with last minute changes and found us fantastic flights at an unbelievable price. She even took care of an extra detail for us on her day off working out of office - seriously above and beyond. We cannot recommend her highly enough - and will certainly be back to benefit from her advice and experience again. 10/10 🔥

July 4, 2025
Unprompted review
Rated 5 out of 5 stars

Taylor made holiday

Reece spent a considerable amount of time getting us exactly what you wanted

May 27, 2025
Flight Centre UK - Flight Centre Romford logo

Reply from Flight Centre UK - Flight Centre Romford

Hi Janet, thanks for the wonderful review for Reece!

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