We took a complicated request into the Flight Centre and were really impressed with the help we received. Melanie was helpful and knowledgeable and put together a great travel itinerary for us.
Company replied
Location
Switch locationWestern Road 11, Unit 5, Laurie Walk, RM1 3RL Romford, England, GB
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See what reviewers are saying
Excellent service as usual. All staff helpful. Mel covered all requests and was full of knowledge with airlines and routes etc. She was efficient and friendly as always.
Company replied
Amy was hands on all the way - extremely helpful in arranging quite a difficult trip. Phone calls and emails always promptly returned with a smile. We could not have managed this trip without Amy's... See more
Company replied
I have used flight centre to book flights to Australia and Sri Lanka ( and find accommodation for the latter). The whole process has gone smoothly and when I have had to make certain adjustments th... See more
Company replied
Company details
Flight Centre UK
Written by the company
- Your centre for travel!
- Flight Centre offers a complete range of holidays including tailor-made Journeys, beach and city Escapes, adventure tours and multi-stop travel, as well as the widest choice of airfares – all at great value for money. Speak to one of our Experts on 0808 239 2411.
Contact info
Western Road 11, Unit 5, Laurie Walk, RM1 3RL, Romford, England, United Kingdom
- 08082960415
4.9
Excellent
195 reviews
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11 days on, still no refund
This is following on from my previous review below on the 19th May. I had been told categorically that my refund had been processed as per the email response I received below. Clearly stating that my refund had been sent that day. 11 days later I am still waiting for the money to be returned despite written correspondence from the Manager of the branch and the refunds team stating that it had been sent promptly.
‘We will be refunding you in full as the hotel in your booking was unavailable when we tried to convert it. You will receive a full refund of ‘xxxxx’ which head office will action for you today.’
This company is a complete and utter disgrace. If I was a gambling man, I would bet that this was done on purpose and that once the company had my money, I would pick another hotel, therefore not losing them a sale.
May 29, 2025
Unprompted review
Reply from Flight Centre UK - Flight Centre Romford
Sorry to hear of your experience Robert. This does sound quite strange!
We'd recommend you reach out to our customer relations team who can investigate this further for you. You can contact them at customer.relations@flightcentre.co.uk
Ope arranged two long-haul holidays for…
Ope arranged two long-haul holidays for my family in Australia this week. She arranged the flights, hotels, and stopovers and sourced excellent value all-around deals.
Super friendly and very professional. A credit to the flight centre.
A very happy customer
May 16, 2025
Unprompted review
Reply from Flight Centre UK - Flight Centre Romford
Thanks so much for this fantastic feedback, we’re delighted to hear that you had a wonderful experience with Ope! Thanks for sharing Andrew😊
Ope ogunkoya was so helpful this was…
Ope ogunkoya was so helpful this was our first time booking a cruise and nothing was too much trouble for her eg:, answered all our questions. A delightful young lady and a asset to your company.
May 5, 2025
Unprompted review
Reply from Flight Centre UK - Flight Centre Romford
Thanks for the glowing review, Wayne! We’re delighted to hear how Ope provided you with an outstanding booking experience and has taken such great care of your trip 😊
We have used Flight Centre for a number…
We have used Flight Centre for a number of years and for the last 4 or 5 Melanie Hill has always done an outstanding job for us. Out travel is long haul, multi centred with multple connections, and I need assistance! Mel has organised all of this complex travel without any fuss. It's great to know that we can rely on her completely.
Alan & sally Morgan-Moodie
March 19, 2025
Unprompted review
Reply from Flight Centre UK - Flight Centre Romford
We love to see this awesome review for Mel, and how she used her expertise and experience to take such great care of your travels! Thanks for sharing, Alan!
Tia was amazing very patient and…
Tia was amazing very patient and nothing was to much bother, this is why its nice to talk to someone who can answer any questions you might rather then just an online system ! Thank you Tia
May 2, 2025
Unprompted review
Reply from Flight Centre UK - Flight Centre Romford
Hi Mark, we are thrilled to hear that Tia provided exceptional service and made your booking process so easy! Thank you for your fantastic review!
Great service from Flight Centre
Great service from Flight Centre. Our consultant Amy was superb, taking a complicated itinerary and making it all work, with much patience as we sat by. Highly recommend Flight Centre, would definitely return in future.
April 15, 2025
Reply from Flight Centre UK - Flight Centre Romford
Hi Terry, thanks so much for sharing this wonderful review for Amy! We love to hear how her professional manner made your booking process seamless and enjoyable 😀
great fun booking a holiday of a…
great fun booking a holiday of a lifetime 😀 Lewis got me everything I wanted and needed
October 5, 2024
Unprompted review
Reply from Flight Centre UK - Flight Centre Romford
Thanks so much for this great feedback, we’re delighted to hear that you had a fantastic experience with Lewis! Thanks for sharing Patrick 😊
Consistently good service
I always contact the Romford store to find my flights. The staff are friendly and efficient.
April 9, 2025
Reply from Flight Centre UK - Flight Centre Romford
We love to hear that the Romford team are friendly and efficient! Thanks for sharing Wendy.
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