Flight Centre St.Albans and specifically Ross was excellent in facilitating for us an amazing holiday in Lanzarote. From going to him with just an idea, he suggested several recommendat... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Flight Centre St.Albans and specifically Ross was excellent in facilitating for us an amazing holiday in Lanzarote. From going to him with just an idea, he suggested several recommendat... See more
Company replied
I am thankful I have Julia to help me organise my trips . She is very helpful and understanding . I have always booked my flights through flight center both in the UK and the Centurion South African b... See more
Company replied
Our travel arrangements were handled by Caroline Pepper who was superb! She's knowledgeable, friendly, always quick and helpful to respond, endlessly patient as details of the trip shifted. Couldn't... See more
Company replied
The Flight Centre, (St Albans) since opening 34 years ago in Brisbane, Australia, this company has gone from strength to strength, Behind the name is the highly knowledgeable staff, Whether yo... See more
Company replied
Written by the company

Chequer Street 32, Unit 6, AL1 3YD, St Albans, England, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Flight Centre booked our holiday for us, advised us and kept us informed all the way through the process. If anything changed we were informed as soon as possible and any questions were answered quickly and helpfully, thank you St Albans branch.
Quick and helpful response to our request for travel change
I booked a flight to go to bali. Ruth was very friendly and professional and Ruth's expertise was exceptional.
Ruth organised two amazing villas in ubud and Jimbaran and all our pickups from airport to our villas. I had an amazing time with my family. I would truly reccomend Ruth and will use again. Thank you Ruth .

Reply from Flight Centre UK - Flight Centre St Albans
Shell was cheerful helpful and knowledgeable about our trip. She was happy to answer questions promptly

Reply from Flight Centre UK - Flight Centre St Albans
Jodie helped me with the daunting task of a 3 month round the world trip at the start of this year. I've never been so impressed with the helpfulness and friendliness I experienced with Jodie. It was amazing having her depth of knowledge of the places I went but also the airlines and accomodation. If you're looking for someone to help make the process of booking a trip easier, Jodie is your girl!
Ps if you've never considered using a travel agent for your flights - even just a return flight - I couldn't recommend it enough. It makes life so much easier than endlessly scrolling online.
Just booked our 4th adventure holiday!
Very happy with the service and support from Shell and the Flight Centre Team. Great 'local' knowledge, supportive and helpful. Felt that they really listened to our budget and wish list.
Will be back to book trip number 5 next year.
Thank you

Reply from Flight Centre UK - Flight Centre St Albans
extremely helpful and very patient...highly recommend Kat Heron. sales consultant
The lovely Caroline Pepper at Flight Centre UK, asked the right questions to help me identify a holiday best suited to my needs. Caroline listened well and worked hard to provide me with a range of extremely options without pressurising me.
I highly recommend booking your trip with Caroline Pepper, she was very helpful, informative & Friendly, thank you, from the Croft Family

Reply from Flight Centre UK - Flight Centre St Albans
Jodie was efficient and very friendly
Kat has been friendly, organised and helpful. She is very knowledgeable and has made planning our trip easier.
Jodie was really helpful and engaging. I had gone to competitor for a quote to travel to Australia, but Jodie made it easy for us to choose Flight Centre
Ms Caroline Pepper is knowledgeable, friendly,
and was very helpful with my special requirements.

Reply from Flight Centre UK - Flight Centre St Albans
Been using flight centre for no of years for booking all our holidays and they have never disappointed us. Thank you so much specially Kat Heron.

Reply from Flight Centre UK - Flight Centre St Albans
Jodie made our experience of booking our trip to Australia so simple. Listened to what we wanted and did it with no fuss. We asked to change our start date done within an hour. Read through overnight booked and paid next day brilliant.

Reply from Flight Centre UK - Flight Centre St Albans
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.