Flight Centre UK Reviews 

41,114
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 1,372 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and friendly demeanor, making the booking process stress-free and enjoyable. Many highlight the personalized attention and expert advice received, which proved invaluable in planning complex itineraries and ensuring all details were handled with care. The service is frequently described as excellent, with people appreciating the efficiency and ease of their overall experience, from initial inquiries to final bookings. Reviewers are particularly impressed with the smooth booking process, quick response times, and the ability of the staff to adapt to changes and overcome challenges, even during difficult personal circumstances or global events. Many consumers also appreciate the staff's patience and dedication in finding suitable options and providing up-to-date advice, ensuring a seamless and enjoyable holiday experience.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, efficiency, and knowledge.... See more

Service

Customers consistently note positive experiences with service, often highlighting the helpfulness,... See more

Booking process

Reviewers mention positive feedback about the booking process, highlighting it as easy, smooth, and... See more

Holidays

Customers had positive experiences with holidays, often highlighting the exceptional help and dedication of... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Scarlett has been absolutely fantastic from start to finish. She’s helped me many times over the years, and every experience has been consistently excellent. She makes everything so easy and takes the... See more

Company replied

Rated 5 out of 5 stars

Booking made easy! Jade is extremely helpful and managed my booking without stress and complication. Jade used her knowledge and advised on the best locations and sights to see through her own experi... See more

Company replied

Rated 5 out of 5 stars

We decided to travel at short notice to British Columbia and needed to put plans in place with flights and accommodation and take the option of a train ride through the Rockies. Flight Centre, Richm... See more

Company replied

Rated 5 out of 5 stars

Fantastic experience this week at Flight Centre Clapham Junction. Jade was super-helpful and proactive. She made what seemed an impossible task for me, aranging a trip to Thailand and Australia, and... See more

Company replied


Company details

  1. Travel Agency
  2. Cultural Tours Provider
  3. Flights Search Site
  4. Hotel
  5. Recreation Center
  6. Tour Operator

About Flight Centre UK

Written by the company

Flight Centre UK

Written by the company

Your centre for travel!
Flight Centre offers a complete range of holidays including tailor-made Journeys, beach and city Escapes, adventure tours and multi-stop travel, as well as the widest choice of airfares – all at great value for money. Speak to one of our Experts on 0808 239 2411.

Contact info

4.9

Excellent

TrustScore 5 out of 5

41K reviews

5-star
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Asks customers to review

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4.9

All reviews

(41,114)

1,298 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This is my 3rd time of using the flight…

This is my 3rd time of using the flight centre, and having found them now I wouldn’t go anywhere else.
Staff are extremely helpful and prices very good.
I no longer spend hours searching for the best flights and prices online.
Definately recommend. If you haven’t used them before do so now!

June 23, 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 5 out of 5 stars

Karim

Hi by chance I come in to this flight center because there is on in Angel where I live .
I ask her to help me for flight to Sydney and she done amazing job for me take long time with me about time for flight both ways and stay in Bangkok with Hotel at the end she done perfect job.
Wish her the best

June 23, 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

We love to see this excellent review, and to hear they made your booking process so easy! Thanks for sharing 😊

Rated 5 out of 5 stars

Excellent service

I cannot recommend this travel agent highly enough. From the very first enquiry through to booking our holiday, the service has been exceptional.
Liz took the time to understand exactly what we were looking for, provided knowledgeable advice, and was always available to answer any questions. Nothing was too much trouble, and every detail was handled professionally and efficiently.
I was very impressed by their patience, attention to detail, and genuine commitment to ensuring we found the perfect holiday. They made the whole process stress-free and enjoyable, giving complete confidence that everything had been arranged to a high standard.
Excellent customer service, both Liz and Josie went above and beyond. I would not hesitate to use them again in the future and would happily recommend them to family and friends.
Thank you for your outstanding service Liz and Josie.

June 23, 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

Thanks for this amazing review. We love seeing how the team went above and beyond to share their expertise and tailor a trip perfect for you!

Rated 5 out of 5 stars

creative thinker

creative thinker, good listener and nice all round. Good to be face to face with a human and not AI whnn there are so many options to select.
Good that Rachel is well travelled so can share experiences.

June 16, 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

We love to see this awesome review for your agent, and how they used their expertise and experience to take such great care of your travels! Thanks for sharing!

Rated 5 out of 5 stars

Scarlett Martin efficient as always .

June 23, 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

Hi,thank you for your wonderful review! We're thrilled to hear that the team made your booking experience smooth, efficient, and enjoyable. We appreciate you sharing your feedback!

Rated 5 out of 5 stars

Great service at Flight Centre Islington

The service I had at Flight Centre Islington was excellent - Chey-Ann was both friendly and professional, listening carefully to what I needed and then offering a great solution. Highly recommended.

June 22, 2026
Unprompted review
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Reply from Flight Centre UK

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 5 out of 5 stars

Very responsive to our requirements

Very responsive to our requirements. Knowledgeable, friendly and efficient service. Caitlin managed to find us the perfect flights. Thank you so much.

June 20, 2026
Flight Centre UK logo

Reply from Flight Centre UK

We love to see this great review for the team, and how they were responsive and helpful throughout your booking! Thanks for sharing 🙂

Rated 5 out of 5 stars

Fast efficient service as ever

Fast efficient service as ever. I have used the Flight Centre on a number of occasions now - always excellent service.

June 20, 2026
Flight Centre UK logo

Reply from Flight Centre UK

Hi,thank you for your wonderful review! We're thrilled to hear that the team made your booking experience smooth, efficient, and enjoyable. We appreciate you sharing your feedback!

Rated 5 out of 5 stars

I was absolutely delighted with the customer service from Flight Centre.

I was absolutely delighted with the customer service of the two people I dealt with at the Flight Centre. They went above and beyond to help me book our flight to Brazil, we were very stressed doing the booking ourselves and we couldn't believe the kindness and help we got from Emily and Garry. We will definitely use the Flight Centre again and I will recommend them to my family and friends

June 22, 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

Thanks for this amazing review. We love seeing how the team went above and beyond to share their expertise and tailor a trip perfect for you!

Rated 5 out of 5 stars

Liaising with Imogen Altman

Liaising with Imogen Altman. Fantastic service. Imogen found the flights and answered my questions. I made an error with dates. Imogen sorted it all out with BA within the booking with total professionalism and humour after payment had been made. What a star. Exceedingly happy with the service. I always use Flight Centre and they are alway brilliant.

June 22, 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

We love to see this excellent review, and how their patience and professionalism made your complex booking easy and simple for you! Thanks so much for sharing, 🙂

Rated 5 out of 5 stars

Friendly, professional and supportive service from Youssef

I have had the recent pleasure of dealing with Youssef Elashry, consultant at Flight Centre (Clapham). Youssef is an excellent communicator and provides friendly, efficent and professional service. His knowledge of the travel industry and long haul travel in particular is extensive and insightful. Due to personal circumstances, I was unable to proceed with my booking and he accepted my change of plans with grace and charm, despite the considerable time investment from him. A true professional - thankyou Youssef!

June 22, 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

We’re so happy to see this glowing feedback! It's great to hear how their knowledge and dedication made your planning process simple and enjoyable. Thanks for sharing such a positive review with us! 😍

Rated 5 out of 5 stars

Caroline was very helpful and…

Caroline was very helpful and knowledgeable. Will definitely use her again,

June 21, 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

We’re so happy to see this glowing feedback! It's great to hear how their knowledge and dedication made your planning process simple and enjoyable. Thanks for sharing such a positive review with us! 😍

Rated 5 out of 5 stars

Super agent

Super agent, patient, funny, worked well on my travel needs - and a very good result. Thank you Flight Centre.

June 19, 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

We love to see this excellent review, and how their patience and professionalism made your complex booking easy and simple for you! Thanks so much for sharing, 🙂

Rated 5 out of 5 stars

Fantastic service by Shell Harris in St Albans

Shell has helped us with our Australian holiday. She has given us very good advice and the flights were cheaper than the competitors and anywhere else online. I am very happy with the service provided.

June 21, 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

We love to see this awesome review, and how they not only secured you great prices, but also made your booking process so seamless. Thanks for sharing 😊

Rated 5 out of 5 stars

We have dealt with Chris over many…

We have dealt with Chris over many years and have never been disappointed. Not wanting to travel to Kingston all has been booked on line. Chris responded immediately to all our requests and queries. We trust his expertise completely.

June 20, 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 5 out of 5 stars

First class service with a smileExpert advice from a very knowledgeble…

Expert advice from a very knowledgeble agent Kim. Took time and went to a good deal trouble to find the flights we wanted and made helpful suggestions about the routes we might use. Very welcoming and polite. Very professional and a high standard of customer service we experienced.

June 17, 2026
Flight Centre UK logo

Reply from Flight Centre UK

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 5 out of 5 stars

Caroline was most helpful .credit to…

Caroline was most helpful .credit to your company

June 20, 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

We love to see this excellent review, and to hear they made your booking process so easy! Thanks for sharing 😊

Rated 5 out of 5 stars

Ben , my trusted flight consultant.

Ben has been my contact for Europe and Jamaica flights over a number of years. He has seen me through my mistakes (wrong dates supplied) and rescued me in the friendliest and least expensive way possible. I always feel it’s the best possible service for me personally and he’ll ensure any extras are covered, knowing my needs (eg aisle seats). He is so quick to respond and I feel safe with his advice. A real star.

June 19, 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

Thank you so much for this amazing feedback, We're so glad to hear how the teams personalized service helped make your booking process so enjoyable and effortless 😍

Rated 5 out of 5 stars

Rachel has been brilliant

Rachel has been brilliant and even suggested better hotels for our trip. Thank you

June 19, 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

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