Flight Centre UK Reviews 

Sammy is brilliant - very quick to respond to questions and come up with solutions. Love interacting with her (I assume Sammy is a girl!)

We entrusted our planning for our 2027 trip to New Zealand to Josie Gough at Flight Centre.

Whilst it’s still several months before we head off, it’s fair to say that Josie made the booking process very straightforward, despite our repeated questions and queries around the itinerary.

Josie’s knowledge of New Zealand, having lived there, was invaluable. Booking such a lengthy trip, with stopovers in Singapore and Hong Kong, and a side trip to Fiji, would have been very challenging for us. Josie was very patient with our email queries and was always prompt with responses; I’m sure we were somewhat challenging to handle but Josie was able to pull everything together so that we can now look forward to an amazing trip with all bookings and arrangements finalised and in place.

Chris has kept us up to date with the planning of our trip to Australia and associated stop overs.

Jack was so good with my parents. I am in Australia and my parents are in their 80s and had to book flights urgently to Australia after my dad’s cancer diagnosis. They find online and bookings etc incredibly challenging. Jack made them feel so cared for when he sorted all their flights and it was such a help in a really difficult time.

This is dedicated to one man in particular Kevin who works for the company at Ealing Broadway such a gentleman, a very understanding man I was like don’t work phones very well he took me all the way through where I should do time of travel how many breaks I would have between journeys and this was just an estimate always polite and pleasant I phoned her back the same day and said yes I have the go-ahead to book the flight then we tried many times to pay for the flight, he assured me I wouldn’t be. I wasn’t the first. I’d probably not be the last then when my phone prompted me to call the fraud squad from my bank account he was so cool. I’m thinking whoa and said to him I have to take this call he should me that’s fine. We had a break of maybe 15 minutes while I talk to the fraud squad from my bank to reassure them that this was genuine. It took probably 20 minutes hundred hundred percent. Thank you to my bank for checking on me. Eventually the fraud squad agreed to pay the money into the account and Kevin talk to me all the way through this he’s a star and your company a proper gentleman who knows what he is doing to help us 69-year-old man and have the patience not many people do for old people now my flight is confirmed to Perth with my son, I am so happy. I know I paid the money Kevin without you and your Help it would never have happened. God bless you sirwherever you go. I will always think of this time 1000 credit 1000 stars and this is a genuine compliment to one of the best people I have ever had any dealings with in booking flights Kevin thank you ever so much. I told you if I’m passing Ealing Broadway on my trip back to London I would love to take you out for a bit of lunch just to say thank you personally all the best John

Chris was very helpful and gave sound advice.

Well she has done it again sorted the two oldies out with an holiday in Thailand over Christmas what a woman know wonder shes the manager (Ha Ha ). Thanks Mel for all you hard work. Love Steve / Kimberley xx

Quick response
Cheerful anf friendly consultant Sammy

Brandon went way and above to get my travel and cruise experience how I wanted it to be. I couldn’t have done all this myself without problems so thank you Brandon.

Great service. Caroline went above and beyond to ensure great service and the best prices.

This trip had been a long time coming - Catrina at flight centre first helped with my enquiry back in 2024, and we finally booked this year! We were travelling all the way round the world to a remote island in the south pacific and she handled all the aspects of our experience with rigour and efficiency - not to mention patience when we ended up having to delay it on multiple occasions! We're so glad we booked with her - the flights were seemless, hotel recommendations just what we needed and attention to details around travelling long-haul with small kids unparalleled! Wouldn't hesitate to use FllightCentre and Catrina again. Thanks very much to the team!

Kirsty at Angel Islington was very helpful, I needed a few conversations and she checked details with me and suggested quicker/cheaper routes. Thank you Kirsty!

We have been into Flight Centre Kingston upon Thames before and had great service so we decided to yet again return today. We dealt with Chris who was helpful and knowledgeable and sorted everything out for us.

Good friendly and skilled representative who was knowledgeable and sympathetic to our needs

I just booked flights to Australia and New Zealand with Flight Centre UK for the first time. Travel consultant Lewis Osborn dealt with everything very professionally and was a great help with connecting flights and hotels for our travels. Certainly will use this company for future travel arrangements.

Emma remembered to email once the flights to Melbourne opened up, she was very helpful in wanting to give me options, i proffered to chat face to face and she was very helpful.

The staff are so kind and helpful in a complete friendly manner, especially Helen Woods.

I have been with flight centre for over 20 years I have never had any problems with any of their staff and they always help me with whatever problems I have, they are the best company I have ever used in the UK. Especially Scarlett from Horsham.

As usual the flight centre are excellent, Sophie curtis was a great help she's done it again got me a great deal ,excellent advisor