Flight Centre UK Reviews 

41,114
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 1,372 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and friendly demeanor, making the booking process stress-free and enjoyable. Many highlight the personalized attention and expert advice received, which proved invaluable in planning complex itineraries and ensuring all details were handled with care. The service is frequently described as excellent, with people appreciating the efficiency and ease of their overall experience, from initial inquiries to final bookings. Reviewers are particularly impressed with the smooth booking process, quick response times, and the ability of the staff to adapt to changes and overcome challenges, even during difficult personal circumstances or global events. Many consumers also appreciate the staff's patience and dedication in finding suitable options and providing up-to-date advice, ensuring a seamless and enjoyable holiday experience.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, efficiency, and knowledge.... See more

Service

Customers consistently note positive experiences with service, often highlighting the helpfulness,... See more

Booking process

Reviewers mention positive feedback about the booking process, highlighting it as easy, smooth, and... See more

Holidays

Customers had positive experiences with holidays, often highlighting the exceptional help and dedication of... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Scarlett has been absolutely fantastic from start to finish. She’s helped me many times over the years, and every experience has been consistently excellent. She makes everything so easy and takes the... See more

Company replied

Rated 5 out of 5 stars

Booking made easy! Jade is extremely helpful and managed my booking without stress and complication. Jade used her knowledge and advised on the best locations and sights to see through her own experi... See more

Company replied

Rated 5 out of 5 stars

We decided to travel at short notice to British Columbia and needed to put plans in place with flights and accommodation and take the option of a train ride through the Rockies. Flight Centre, Richm... See more

Company replied

Rated 5 out of 5 stars

Fantastic experience this week at Flight Centre Clapham Junction. Jade was super-helpful and proactive. She made what seemed an impossible task for me, aranging a trip to Thailand and Australia, and... See more

Company replied


Company details

  1. Travel Agency
  2. Cultural Tours Provider
  3. Flights Search Site
  4. Hotel
  5. Recreation Center
  6. Tour Operator

About Flight Centre UK

Written by the company

Flight Centre UK

Written by the company

Your centre for travel!
Flight Centre offers a complete range of holidays including tailor-made Journeys, beach and city Escapes, adventure tours and multi-stop travel, as well as the widest choice of airfares – all at great value for money. Speak to one of our Experts on 0808 239 2411.

Contact info

4.9

Excellent

TrustScore 5 out of 5

41K reviews

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Asks customers to review

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4.9

All reviews

(41,114)

1,298 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

As usual the flight centre are…

As usual the flight centre are excellent, Sophie curtis was a great help she's done it again got me a great deal ,excellent advisor

June 12, 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

We love to see this glowing review for the team, and how they not only secured you a great deal, but also made your booking process so seamless. Thank you so much for taking the time to share this fantastic feedback 😍

Rated 5 out of 5 stars

Excellent service

June 6, 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

Thanks for the fantastic shout out for the team! We're so pleased to see how they helped make your booking process smooth and easy. Thanks for sharing 🙂

Rated 5 out of 5 stars

Great service

Chatted with pleasant memember of staff ( Michelle) who quickly understood what I was looking for and was able to supply me with options to look, there was no pressure to buy.

June 10, 2026
Flight Centre UK logo

Reply from Flight Centre UK

We love to see this amazing review for the team, and how they provided you with a quick and high quality service! Thanks so much for sharing!

Rated 5 out of 5 stars

Thank you very much Amy

Thank you very much Amy , you made our experience so warm and welcoming 😊

June 10, 2026
Unprompted review
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Reply from Flight Centre UK

We love to see this awesome review for your agent, and how they used their expertise and experience to take such great care of your travels! Thanks for sharing!

Rated 5 out of 5 stars

Scarlett Martin at Flightcentre was…

Scarlett Martin at Flightcentre was very efficient in dealing with my bookings. Her attention to detail was always very good. I will certainly be using her for my upcoming bookings with hesitation.

May 26, 2026
Unprompted review
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Reply from Flight Centre UK

Hi,thank you for your wonderful review! We're thrilled to hear that the team made your booking experience smooth, efficient, and enjoyable. We appreciate you sharing your feedback!

Rated 5 out of 5 stars

My travel agent Scarlet Martin from…

My travel agent Scarlet Martin from Horsham is excellent!
She has always been so helpful,friendly and efficient.
This was especially the case when I could not fly back from Australia via Dubai in March. She found me a great alternative route at very good price. ( so welcome as I had been scammed in Sydney)
I shall continue to use her for all future trips. Maggie, Brighton

March 11, 2026
Unprompted review
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Reply from Flight Centre UK

We love to see this glowing review for the team, and how they not only secured you a great deal, but also made your booking process so seamless. Thank you so much for taking the time to share this fantastic feedback 😍

Rated 5 out of 5 stars

Scarlett

Scarlett, as an employee of flight centre, is a true professional, and will always completes tasks to a very high standard. On the 3 occasions that I have interacted with her she sought and presented all viable options and communicated regularly even on her official rest days or the weekends. Without her I wouldn't have been able to complete my last trip because of the Iran war, but she went that extra mile to get me there. I will definitely be using flight centre again when booking my next trip (as long as Scarlett is involved).

February 11, 2026
Unprompted review
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Reply from Flight Centre UK

Thanks for this amazing review. We love seeing how the team went above and beyond to share their expertise and tailor a trip perfect for you!

Rated 5 out of 5 stars

Scarlett is fantastic in scoping out…

Scarlett is fantastic in scoping out different flights and modifying any changes needed . Great attention to detail and so friendly . A joy to deal with

March 5, 2026
Unprompted review
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Reply from Flight Centre UK

Hi there, thanks so much for your amazing feedback! We love hearing how they were friendly and helpful throughout your booking 😊

Rated 5 out of 5 stars

Excellent service

Scarlett consistently delivers excellent service, responding swiftly to emails and answering any questions in a friendly and professional manner. She recently helped us book our second amazing worldwide trip, including numerous flights, hotels and transfers. Her knowledge is exceptional and we trust her guidance and support which is important when travelling so far from home. Thanks Scarlett

June 11, 2026
Unprompted review
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Reply from Flight Centre UK

We’re so happy to see this glowing feedback! It's great to hear how their knowledge and dedication made your planning process simple and enjoyable. Thanks for sharing such a positive review with us! 😍

Rated 5 out of 5 stars

Great customer service experience

Great customer service experience! We had more than a few questions and tweaks to our itinerary. Shell Harris was so accommodating and no ask was too much. She was supportive & knowledgeable & continues to be a fantastic contact! Highly recommend her to book your trip - thank you J&L

June 6, 2026
Unprompted review
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Reply from Flight Centre UK

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 5 out of 5 stars

Scarlett Martin, GB

We have booked several holidays with Scarlett at the Horsham Flight Centre office. She has always been exceptionally helpful as we are pensioners and custom-build our holidays. Nothing fazes Scarlett who is unfailingly helpful and patient. She goes above the call of duty to ensure that everything goes smoothly for us and comes to our rescue if anything untoward happens.

April 4, 2026
Unprompted review
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Reply from Flight Centre UK

We love to see this excellent review, and how their patience and professionalism made your complex booking easy and simple for you! Thanks so much for sharing, 🙂

Rated 5 out of 5 stars

Praises for Flight Centre and our advisor Scarlett Martin.

Flight Centre has helped us to select and plan our holidays , each year ,over several years.
The companies' representatives have provided us with a first class service throughout . Most of our dealings have been with assistant manager Scarlett Martin at the Horsham branch .
She has time and time again demonstrated to us to be a person with extensive knowledge and experience in the field of world- wide travel , We think having confidence in the company is of paramount importance when it comes to having adventurous holidays,especially at our age .Scarlett patience and uderstanding when we needed reassurence was of the highest order , put simply , she posses these personal supportive atributes /qualities in spades. Her awareness of our needs both in budgetary terms and our physical limitations due to our ages , has been at the forefront of her planning advice to us .Also ,our natural fear of technical issues re : Visa requirements , passport and currency issues etc were explained clearly to us with no fear of ambiguity on our part. WELL DONE Scarlett and we have our next holiday, waiting in the pipeline next year for your professional attention once again for.

May 26, 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

We love to see this awesome review, and how they not only secured you great prices, but also made your booking process so seamless. Thanks for sharing 😊

Rated 5 out of 5 stars

Scarlett was very helpful in explaining…

Scarlett was very helpful in explaining the changes to my flight, making the experience less stressful. She managed the situation in a competent manner which meant things were handled without any problems.

June 5, 2026
Unprompted review
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Reply from Flight Centre UK

Thank you for taking the time to write a lovely review, We are so pleased to hear they've taken such great care of your trip and helped ease the stress of travel 😊

Rated 5 out of 5 stars

Fantastic service from Leo every step of the holiday from planning to travelling!

The service that we received from Leo was nothing short of brilliant! From the moment we first met with him - two years before we actually travelled, to plan our trip around Asia - he was so very supportive, knowledgeable and helpful. He always made sure that he responded to our very many requests and questions quickly and efficiently – even whilst we were travelling around several countries in Asia. Those few times Leo wasn't in the office, his team were always willing and more than able to assist us. We really felt that Leo gave us a truly bespoke and highly personalised service. He will always be our 'go to person' when we travel in the future and we have already recommended him to our friends and family. He is truly one in a million!

April 5, 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 5 out of 5 stars

5* For Flight Centre

We have used Flight Centre before. They are a very friendly, experienced and efficient company. Scarlett (Moffatt) helped us with our flights and hotel itinerary, nothing was too much for her.

April 1, 2026
Unprompted review
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Reply from Flight Centre UK

We love to see this awesome review for your agent, and how they used their expertise and experience to take such great care of your travels! Thanks for sharing!

Rated 5 out of 5 stars

Scarlett Martin is the most helpful…

Scarlett Martin is the most helpful agent.there is never a problem she can't help you with .we have delt with her for our trips to India and we are very satisfied with the way she has helped us 10 out 10 Mr and Mrs fox 🦊

April 4, 2026
Unprompted review
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Reply from Flight Centre UK

We love to see this excellent review, and to hear they made your booking process so easy! Thanks for sharing 😊

Rated 5 out of 5 stars

Scarlett was professional and friendly

Scarlett was professional and friendly. She sorted everything for me for my trip to Australia. Gave upto date advice on visas and any travel documents I needed to get before I travelled. It was a pleasure to have someone like Scarlett organising and advising me, giving me confidence to travel all the way to Australia by myself. Thank you. 😊

March 30, 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

Hi there, thanks so much for your amazing feedback! We love hearing how they were friendly and helpful throughout your booking 😊

Rated 5 out of 5 stars

Personal touch

Personal touch. Very efficient and helpful staff, notably Sammy and Greg.
Straightforward procedures.
We booked with Flight Centre a couple of years ago, and were happy to do so again.

June 9, 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

Thank you so much for this amazing feedback, We're so glad to hear how the teams personalized service helped make your booking process so enjoyable and effortless 😍

Rated 5 out of 5 stars

We decided to travel at short notice to…

We decided to travel at short notice to British Columbia and needed to put plans in place with flights and accommodation and take the option of a train ride through the Rockies.
Flight Centre, Richmond office answer the call and plan A &plan B were put to the test.
The thirteen night package was agreed with the outbound flight to Vancouver and the return from Calgary. Only two seats left on the return.

April 28, 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

Thanks for the great review 😊

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