Flight Centre UK Reviews 

41,149
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,371 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, professionalism, and dedication, often going above and beyond to assist with complex travel plans and amendments. Many people highlight the booking process as easy, stress-free, and efficient, appreciating the personalized service and clear communication throughout their journey. Reviewers express significant gratitude for the meticulous planning of their holidays, including flights, transfers, and accommodations, which allowed them to enjoy their trips without hassle. Consumers particularly value the responsive support and human interaction, finding it superior to online booking for intricate itineraries and unexpected changes, ensuring a smooth and pleasant experience.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their helpfulness, professionalism,... See more

Service

Customers consistently note positive experiences with service, often describing it as outstanding, efficient,... See more

Booking process

Reviewers consistently express satisfaction with the booking process, often highlighting how easy and... See more

Holidays

Clients share positive opinions on holidays, with many reviewers expressing satisfaction with the booking... See more

Customer service

Customers had positive experiences with customer service, consistently praising the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Joe was excellent from start to finish. Sent updates when required, happily amended things when we needed. He sorted flights, private transfers, internal flights and tours. Excellent service and to to... See more

Company replied

Rated 5 out of 5 stars

I always book my own holidays online to try and get the best deals. I went to the flight centre as I wanted to book a two location holiday with activities and found it too complicated doing it mys... See more

Company replied

Rated 5 out of 5 stars

Booking made easy! Jade is extremely helpful and managed my booking without stress and complication. Jade used her knowledge and advised on the best locations and sights to see through her own experi... See more

Company replied

Rated 4 out of 5 stars

Elliot was very personable,patient ,knowledgable and efficient in helping me select a suitable flight ticket. I can recommend Elliot and Flight Centre and will use again.


Company details

  1. Travel Agency
  2. Cultural Tours Provider
  3. Flights Search Site
  4. Hotel
  5. Recreation Center
  6. Tour Operator

About Flight Centre UK

Written by the company

Flight Centre UK

Written by the company

Your centre for travel!
Flight Centre offers a complete range of holidays including tailor-made Journeys, beach and city Escapes, adventure tours and multi-stop travel, as well as the widest choice of airfares – all at great value for money. Speak to one of our Experts on 0808 239 2411.

Contact info


4.9

Excellent

TrustScore 5 out of 5

41K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(41,149)

1,333 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Well she has done it again sorted the…

Well she has done it again sorted the two oldies out with an holiday in Thailand over Christmas what a woman know wonder shes the manager (Ha Ha ). Thanks Mel for all you hard work. Love Steve / Kimberley xx

June 15, 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

Thanks for the great review 😊

Rated 5 out of 5 stars

Nrw Zealand

Quick response
Cheerful anf friendly consultant Sammy

June 16, 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

Hi there, thanks so much for your amazing feedback! We love hearing how they were friendly and helpful throughout your booking 😊

Rated 5 out of 5 stars

Brandon went way and above to get my…

Brandon went way and above to get my travel and cruise experience how I wanted it to be. I couldn’t have done all this myself without problems so thank you Brandon.

June 15, 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

We love to see this awesome review for your agent, and how they used their expertise and experience to take such great care of your travels! Thanks for sharing!

Rated 5 out of 5 stars

Great service

Great service. Caroline went above and beyond to ensure great service and the best prices.

June 12, 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

Thanks for this amazing review. We love seeing how the team went above and beyond to share their expertise and tailor a trip perfect for you!

Rated 5 out of 5 stars

Excellent, efficient and effective customer service

This trip had been a long time coming - Catrina at flight centre first helped with my enquiry back in 2024, and we finally booked this year! We were travelling all the way round the world to a remote island in the south pacific and she handled all the aspects of our experience with rigour and efficiency - not to mention patience when we ended up having to delay it on multiple occasions! We're so glad we booked with her - the flights were seemless, hotel recommendations just what we needed and attention to details around travelling long-haul with small kids unparalleled! Wouldn't hesitate to use FllightCentre and Catrina again. Thanks very much to the team!

March 18, 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 5 out of 5 stars

Very helpful

Kirsty at Angel Islington was very helpful, I needed a few conversations and she checked details with me and suggested quicker/cheaper routes. Thank you Kirsty!

June 15, 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 5 out of 5 stars

Return visit

We have been into Flight Centre Kingston upon Thames before and had great service so we decided to yet again return today. We dealt with Chris who was helpful and knowledgeable and sorted everything out for us.

June 15, 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

We’re so happy to see this glowing feedback! It's great to hear how their knowledge and dedication made your planning process simple and enjoyable. Thanks for sharing such a positive review with us! 😍

Rated 5 out of 5 stars

Good friendly and skilled…

Good friendly and skilled representative who was knowledgeable and sympathetic to our needs

June 11, 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

We’re so happy to see this glowing feedback! It's great to hear how their knowledge and dedication made your planning process simple and enjoyable. Thanks for sharing such a positive review with us! 😍

Rated 5 out of 5 stars

I just booked flights to Australia and…

I just booked flights to Australia and New Zealand with Flight Centre UK for the first time. Travel consultant Lewis Osborn dealt with everything very professionally and was a great help with connecting flights and hotels for our travels. Certainly will use this company for future travel arrangements.

June 12, 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

We love to see this excellent review, and how their patience and professionalism made your complex booking easy and simple for you! Thanks so much for sharing, 🙂

Rated 5 out of 5 stars

Emma at Flight Centre Kingston

Emma remembered to email once the flights to Melbourne opened up, she was very helpful in wanting to give me options, i proffered to chat face to face and she was very helpful.

June 12, 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

We love to see this excellent review, and to hear they made your booking process so easy! Thanks for sharing 😊

Rated 5 out of 5 stars

The staff are so kind and helpful in a…

The staff are so kind and helpful in a complete friendly manner, especially Helen Woods.

June 5, 2026
Flight Centre UK logo

Reply from Flight Centre UK

Hi there, thanks so much for your amazing feedback! We love hearing how they were friendly and helpful throughout your booking 😊

Rated 5 out of 5 stars

Best flight centre

I have been with flight centre for over 20 years I have never had any problems with any of their staff and they always help me with whatever problems I have, they are the best company I have ever used in the UK. Especially Scarlett from Horsham.

May 1, 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

We love to see this excellent review, and to hear they made your booking process so easy! Thanks for sharing 😊

Rated 5 out of 5 stars

As usual the flight centre are…

As usual the flight centre are excellent, Sophie curtis was a great help she's done it again got me a great deal ,excellent advisor

June 12, 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

We love to see this glowing review for the team, and how they not only secured you a great deal, but also made your booking process so seamless. Thank you so much for taking the time to share this fantastic feedback 😍

Rated 5 out of 5 stars

Excellent service

June 6, 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

Thanks for the fantastic shout out for the team! We're so pleased to see how they helped make your booking process smooth and easy. Thanks for sharing 🙂

Rated 5 out of 5 stars

Great service

Chatted with pleasant memember of staff ( Michelle) who quickly understood what I was looking for and was able to supply me with options to look, there was no pressure to buy.

June 10, 2026
Flight Centre UK logo

Reply from Flight Centre UK

We love to see this amazing review for the team, and how they provided you with a quick and high quality service! Thanks so much for sharing!

Rated 5 out of 5 stars

Thank you very much Amy

Thank you very much Amy , you made our experience so warm and welcoming 😊

June 10, 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

We love to see this awesome review for your agent, and how they used their expertise and experience to take such great care of your travels! Thanks for sharing!

Rated 5 out of 5 stars

Scarlett Martin at Flightcentre was…

Scarlett Martin at Flightcentre was very efficient in dealing with my bookings. Her attention to detail was always very good. I will certainly be using her for my upcoming bookings with hesitation.

May 26, 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

Hi,thank you for your wonderful review! We're thrilled to hear that the team made your booking experience smooth, efficient, and enjoyable. We appreciate you sharing your feedback!

Rated 5 out of 5 stars

My travel agent Scarlet Martin from…

My travel agent Scarlet Martin from Horsham is excellent!
She has always been so helpful,friendly and efficient.
This was especially the case when I could not fly back from Australia via Dubai in March. She found me a great alternative route at very good price. ( so welcome as I had been scammed in Sydney)
I shall continue to use her for all future trips. Maggie, Brighton

March 11, 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

We love to see this glowing review for the team, and how they not only secured you a great deal, but also made your booking process so seamless. Thank you so much for taking the time to share this fantastic feedback 😍

Rated 5 out of 5 stars

Scarlett

Scarlett, as an employee of flight centre, is a true professional, and will always completes tasks to a very high standard. On the 3 occasions that I have interacted with her she sought and presented all viable options and communicated regularly even on her official rest days or the weekends. Without her I wouldn't have been able to complete my last trip because of the Iran war, but she went that extra mile to get me there. I will definitely be using flight centre again when booking my next trip (as long as Scarlett is involved).

February 11, 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

Thanks for this amazing review. We love seeing how the team went above and beyond to share their expertise and tailor a trip perfect for you!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look