FlightNetwork.com Reviews 

27,808
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Considering 3,899 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the booking process to be easy, straightforward, and quick to complete, with some appreciating the platform's user-friendly interface and competitive pricing. People often noted that they could find good prices and suitable flights, with some even highlighting the absence of convenience fees. However, some people were dissatisfied with the service and customer support, reporting issues such as unexpected cancellations and difficulties in obtaining refunds. Reviewers frequently mentioned problems with reaching customer service, experiencing long phone queues, and receiving unhelpful responses, with some feeling misled about dealing directly with airlines. Additionally, some customers found the website confusing due to numerous add-ons and reported paying significantly more than if they had booked directly with the airline, sometimes due to misleading search results.

What people talk about most

Booking process

Consumers find the booking process to be ambiguous, with many reporting confusion about whether they were... See more

Price

People report ambiguous experiences with price, with many customers expressing frustration over unexpected... See more

Website

Users describe ambiguous interactions with website, with many reporting that they mistakenly booked through a... See more

Service

Customers consistently note negative experiences with service, with many reviewers stating they will never... See more

Customer service

Clients share negative opinions on customer service, with many reviewers expressing extreme dissatisfaction... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I had to verify my email address 3 times before i was finally allowed onto the site I didnt find the site that easy to navigate the first time. Did not find it user friendly. It was not clear where... See more

Rated 3 out of 5 stars

I booked a flight & was told it would take up to 3 days to receive a confirmation from the airline. This leaves me in a state of limbo with respect to travel planning.

Rated 3 out of 5 stars

I found the layout to be confusing and difficult especially with all of the add ons. I far preferred the former on line booking system.

Rated 3 out of 5 stars

There were not decent hour options for both departure and arrival. Why was it in Canadian currency?


Company details

  1. #18 of 18 best companies in Travel Agency

About FlightNetwork.com

Written by the company


At Flight Network, we make booking a breeze with the power of technology.

Business or pleasure? We’ll find you the best flight, no matter the destination, by comparing 650 airlines. We know your time is valuable. That’s why we put convenience first to ensure time is on your side.

With nearly 14 million customers and over 4 million holidays sold, we fill 140 Boeing 737s every day, departing and arriving from 77 countries across the globe. At Flight Network, you always travel with ease.

To contact us you can follow this link

https://www.flightnetwork.com/rf/contact-us


Contact info

2.9

Average

TrustScore 3 out of 5

28K reviews

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2.9

All reviews

(27,808)

4,674 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

This company is sleazy as hell

This company is sleazy as hell! Stay away! They apparently buy Google search placement when you search for a specific airline (Lufthansa in my case), and they make the airline link the obvious one, even though it takes you to their site which again uses HEAVY airline branding to fool the purchaser. I made the mistake of completing the purchase and then realized when their 'seat' pricing was outrageously high! I immediately cancelled my reservation but they still charged a $45 'handling fee'!! Sleazy outfit all around

June 17, 2026
Unprompted review
FlightNetwork.com logo

Reply from FlightNetwork.com

"Hello,
We are sorry to hear about the experience you had with our service.
Your willingness to share your experience is genuinely appreciated. We hope you will allow us the opportunity to serve your future lodging needs, as we would like the opportunity to provide you the level of service you expect from our company.
Best regards,
Flight Network"

Rated 1 out of 5 stars

I thought I was booking directly with…

I thought I was booking directly with wizzair. I don’t know how I got to book with another company.
Currently have no idea how I’m going to check in

July 2, 2026
FlightNetwork.com logo

Reply from FlightNetwork.com

"Hello,
We are sorry to hear about the experience you had with our service.
Your willingness to share your experience is genuinely appreciated. We hope you will allow us the opportunity to serve your future lodging needs, as we would like the opportunity to provide you the level of service you expect from our company.
Best regards,
Flight Network"

Rated 1 out of 5 stars

Don't trust on this company

I will never use Flight Network's service again; they are a terrible service provider. My ticket was cancelled by the airline on 21 April 2026, yet even after 2 month has passed, I haven't received my refund. Customer service offers nothing but empty assurances, I made a huge mistake by trusting Flight Network and booking my ticket through them.

April 21, 2026
Unprompted review
FlightNetwork.com logo

Reply from FlightNetwork.com

"Hello,

Please note that Trustpilot is not an functional customer support channel for our company, and it is merely for reviews for already delivered service.

Kindly contact us via the provided contact channels that you can find on our official website.

Best regards,
Flight Network"

Rated 3 out of 5 stars

Confirmation not immediate

I booked a flight & was told it would take up to 3 days to receive a confirmation from the airline. This leaves me in a state of limbo with respect to travel planning.

July 1, 2026
Rated 2 out of 5 stars

Additional Baggage

I booked a flight through Flight Network and also paid for checked baggage during the booking process. After the booking was completed, I was informed that the baggage reservation could not be processed and that I would have to arrange it myself directly with the airline.
Although I received a refund for the baggage fee, I now have to pay almost twice as much to add the baggage directly with the airline. This is very disappointing, as I expected the service I paid for to be properly arranged.
Customers should be aware that additional services purchased during booking may not always be successfully processed, which can result in unexpected extra costs.

July 1, 2026
Unprompted review
FlightNetwork.com logo

Reply from FlightNetwork.com

"Hello,

We were unable to locate any reservation with the information you provided.

Kindly use our official contact channels found on our website to reach us for assistance.

Best regards,
Flight Network"

Rated 1 out of 5 stars

Refused Full Refund After Carrier Cancelled Flight

Booked a Bergen–Helsinki (via Riga) flight on airBaltic through FlightNetwork. airBaltic cancelled the flight and FlightNetwork's only offer was a "full refund," which I accepted. I only received a refund for the airfare and was refused a refund for the checked baggage fee and card fees, citing their own terms and conditions on non-refundable baggage fees. That doesn't hold up under EU Regulation 261/2004 as passengers are entitled to the full cost of the ticket, including ancillary costs when the airline cancels the flight (noting this is a service that literally cannot be provided on a flight that no longer exists). Multiple phone calls got me a vague promise they'd "submit for the rest," with no written confirmation and no follow-through. I opened a bank chargeback for the outstanding amount which FlightNetwork disputed, and my bank reviewed their response and disagreeing. It's now sitting in a second round of dispute nearly a month later with still no refund received. Avoid booking through this agency if you want a straightforward refund process when things go wrong.

June 13, 2026
Unprompted review
FlightNetwork.com logo

Reply from FlightNetwork.com

"Hello,

Please note that Trustpilot is not an functional customer support channel for our company, and it is merely for reviews for already delivered service.

Kindly contact us via the provided contact channels that you can find on our official website.

Best regards,
Flight Network"

Rated 1 out of 5 stars

Warning- Do Not Deal with this Organization at all !

I will not have any dealings with this organization again.
They operate out of call centers in S.E. Asia & sub-continent -language problems ,slow to react to request and put on hold a lot !
Firstly I changed my flights because of connecting transport unavailable -$162.00 Fee.
Secondly I decided to cancel my interstate booking 3 months out altogether-they then informed me that I wouldn't be eligible for any refund-total cost of $785.00 !

July 2, 2026
Unprompted review
FlightNetwork.com logo

Reply from FlightNetwork.com

"Hello,

We would like to inform you that any change/cancellation can only be processed according to the fare rules of the airline company. As an agency, we act as an intermediary; we are bound by the airline's ticket rules, and we cannot override them.

Best regards,
[Flight Network] team"

Rated 1 out of 5 stars

Worst Travel Booking company ever.

People Stay away from booking with these people the lie about your flight details and have very poor customer service. I have one of there agents promising me changes on a flight I booked and never followed thru with it, I keep asking and all they want me to do now is pay more for something I was promised in the purchase. there agents are very poor trained and only no how to say no or we have to charge you more money. They are a scam and the worst company I have ever Booked thru. one last thing the agent that made all the promises screwed with the wrong Person because when I return to states this company has a nasty Law suit coming as I got him recored on messages that he provided with promises and complete BS. retired FLEO. I will go after complete refund.

July 2, 2026
Unprompted review
FlightNetwork.com logo

Reply from FlightNetwork.com

"Hello,

We were unable to locate any reservation with the information you provided.

Kindly use our official contact channels found on our website to reach us for assistance.

Best regards,
Flight Network"

Rated 1 out of 5 stars

Flight network is liar

flight cancelled due to middle east conflict but didn't provide the refund.. they are all liars, no proper service, bad customer service, Please add all the bad words and that's not enough for this shit company.. bunch of liars and idiots.. never ever use this for flight tickets

May 2, 2026
Unprompted review
FlightNetwork.com logo

Reply from FlightNetwork.com

"Hello,

Regarding the refund for your reservation, which was cancelled on 02.05.2026.

Please note that we have submitted the refund application to the airline. We cannot give you an exact time, but we will do our best to get your refund as soon as possible. The amount will be refunded to your original payment method. You will receive an email when your refund has been processed. Once the airline approves the refund and refunds us back, then only it will be possible to refund the money back to you.

Best regards,
Flight Network"

Rated 1 out of 5 stars

Aida

**Never trust this company.**

They will gladly take your money but may fail to provide the service you paid for. If you contact customer support, don't expect help—they are extremely rude, dismissive, and unwilling to take responsibility.

Before the Iran–Israel conflict escalated, we purchased round-trip tickets: an outbound flight to Tehran and a return flight from Tbilisi to Munich. The outbound flight was cancelled by the airline due to the war.

When we booked our tickets, we also paid extra for a cancellation/refund option. Despite this, the company refused to honor the service we had purchased and did not refund our money. Instead of assisting us, their customer support treated us in a rude, arrogant, and unprofessional manner.

Save yourself the frustration and don't waste your money. I strongly recommend avoiding this company.
I contacted the company regarding my reservation, but unfortunately both the responsible staff member treated me very rudely and unprofessionally.
Booking number: 1105-624-666

May 4, 2026
Unprompted review
FlightNetwork.com logo

Reply from FlightNetwork.com

"Hello,

We were unable to locate any reservation with the information you provided.

Kindly use our official contact channels found on our website to reach us for assistance.

Best regards,
Flight Network"

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