Flogas Northern Ireland Reviews 206

Yet again, following an appalling one hour time to eventually be able to report what was diagnosed as an emergency fault, still no engineer, no callback and they "might" get engineer out later today (now the following day). their shocking service has still not improved. same scenario last time and after complaints we were assured services were being improved and it wouldnt reoccur

Can I say what excellent service I received from staff at Blaydon depot Phil and Mathew were so pleasant and helpful its renewed my faith in customer service thank you

My partner called into the Blaydon depot today and was blown away by the service he got from Matthew and Phil. They went above and beyond to help him and their knowledge and customer service was outstanding. We will definitely be back. Great brand representatives.

Phil & Matthew at the Blaydon Depot were as always friendly and helpful. Little Coffee Car very much appreciate the help & support received from the guys. We’ll be back, highly recommended, thank you

Absolutely hopeless. I have cancelled my delivery from them, and now wait for a refund. they seem unable to deliver or to provide any information

Phil and Matthew at Blaydon we’re fab helping me purchase my new gas today will defo return as very helpful and cheerful 👌🌈

Given one star as can not give none.
Phoned to order gas today. Again 20 minute wait for call to be answered. Call staff friendly / polite but I am more concerned about the actual supply of LPG. When I asked I was advised - Flogas is hoping delivery within 10-16 days due to problems at a refinery. There was a problem at refinery last year - well that was ONE of the excuses for failing to deliver with many phone calls to chase and months of delay to delivery. Ordered November delivery finally arrived January? This time it is due to refinery having issues with coronavirus. I would be more sympathetic if it were not for the fact that this company continuously fails to deliver as per its contract or as stated will happen at time of placing order. So all things considered sounds like yet another excuse. Having read other reviews I am not hopeful of getting a delivery of gas anytime soon. Will post again if / when the delivery takes place. I would encourage people to start raising concerns with their MP. And look for another supplier when contract expires.

Got switched over automatically by just energy like we are are cattle being sold off or sheep should I say. Anyway, after 3 phone calls I've been told I can't pay my bill online - I'd have to ring them up and make a payment or go to the post office to pay !

First chance I get I'm gone !

"We deliver in 3-5 working days". No, you don't, why don't you just state it truthfully i.e "we deliver in 7-10 working days". At least, us people on cylinders can plan better so we don't run out and freeze to death.

I wrote a bad review and you deleted it. Nice One!

Says it all about this company!

I have been with Flogas for bulk LPG for three years. Their service is incredible. The telemetry system ensures that I never run out of gas, everything operates seamlessly behind the scene.

In September 2019, Flogas failed to deliver a gas order. So, we ran out.

To be fair to them, when we told them this they got a truck with us next day to fill up.

In January 2020, we ordered at 20%. Now down to less than 10% and no order delivered. Have rung and chased and given some rubbish about escalation.

Their delivery service is awful. Ordered gas on December 23rd when tank was 40%, chased them up a fortnight ago when 10% now practically out of gas and they still can't give me a delivery date. I'm told they will ring back but still waiting.......

Contract agreed in September 2019 after big negotiation, put price up 2 months later by 5ppl in December, said it was not a fixed contract. .....WHAT sharks

They have taken over my previous gas supplier. I rang in December when tank was at 40% now down to 6% I have rang them every week since December 10th for an up date on delivery...first excuse was refinery was closed so no gas avaiable. Yesterday I was told by the area manger that a delivery would arrive today. I have just contacted them again to be advised that the delivery due today was not booked in correctly!!! I just cannot believe this service. Waiting now for a call back. Flo gas you need to get your act together.

After 2 weeks chasing we are down to 2.5%, and down the local pub tonight (Royal Oak, Kinnersley, WR89JR) another local customer is in moaning about being completely out of gas (and yes, they are 'Flo'gas too) and had come to pub just to get warm. On 6th Jan at below 20% we were promised a delivery with 5-7 days, since then promised call-backs ref delivery not received and guess what, no-gas. Worse than a pub with no beer. Get your act together, and I mean within the next few hours, and pay for your customers drinks whilst you are at it. Where are they going to shower in the morning?

To be honest I’ve had a fairly good service up to now hence the 2 stars but they’re having problems with supply, we’re down to 10% fill and they can’t give us a date for a refill, Had a text saying it would arrive yesterday but it didn’t, shocking they can’t even offer an estimate for delivery, oh and apparently we can’t pay someone else to fill it as we’re in contract with them, well tough luck Flogas, see you in court ......

We are bulk users from a tank installed in our neighbourhood. I have rung 4-5 times to discuss the rate we are being charged. I have been told last week they would reduce the rate ppl if all 17 neighbours signed a document for 2 years. This would reduce the cost dramatically. Some 4-5 dayS later no paperwork, we will have to get the signatures. Today I rang again, and waiting on the phone for some 20 minutes+ to speak to customer service, this service is unacceptable and the charges are robbing us, they should get their Micky mouse company in order and start respecting their customers.

Still waiting for flogas to contact me down to 7% in tank same thing last year and to rub it in they have put the price up by 9.5 pence per llite they fitted a radio type thing to the tank so they would know when it got low waste of time have phoned two times but they can't tell when they will deliver very bad service

The worst service experience ever
Flogas took over from my previous gas supplier who had given good service over many years.
After 6 weeks of placing an order the tank hit zero. Each time I have called for updates there has been a 15 - 20 minute wait on hold before talking to customer services who has been unable to give any details on when delivery will happen. When I did get an email on a Friday saying that there would be a delivery the next day it never arrived. Sunday there is no telephone service, so 3 days on empty !
I only give one star as you can't give zero.