Doing a small floor job in my home myself, I didn't purchase quite enough vinyl click tile. Instead of going back to the retailer to order an additional box I ordered from Floor city. To my surprise,... See more
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impossible. they wont show prices and their get a quote option doesnt work so you just go in circles. customer support is just a bot that also goes in circles. no wonder so many 1 star reviews. Im lea... See more
Make sure to give yourself plenty of time for your order. Ordered on 2/8 was told 5-7 business days for delivery hoping for delivery around 2/20-2/22. Hired a contractor and put on their schedule for... See more
Tried to order a some trim pieces to match a floor I have. They impolitely informed me that they do not sell trim pieces by themselves, only if you are ordering flooring. From the other negative revie... See more
Company details
Information provided by various external sources
We sell good flooring.
Contact info
4611 NE 154th Ave, 98682, Vancouver, United States
- (800) 898-9540
- reviews@goodfloors.com
- www.floorcity.com
2.9
Average
136 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Floor city is the fastest most …
Floor city is the fastest most convenient way to purchase flooring. Thanks
September 19, 2017
Unprompted review
Quick response
Quick response, good price. Helpful staff. quick shipping.
September 19, 2017
Unprompted review
Needed vinyl tile embossing leveler …
I needed vinyl tile embossing leveler as soon as possible to start a project at my home. Ryan was able to have it ready for pickup at a Chicago area store only a few miles away the next day. Great service! Thanks, John
September 18, 2017
Unprompted review
First Class Customer Service
First Class Customer Service!
I felt like I was truly being taken care of. Thank you for taking my little order so seriously, I couldn't be happier. I will definitely be back when I'm looking to purchase flooring again. Cheers.
September 18, 2017
Unprompted review
Confusing purchasing process with a lot …
Confusing purchasing process with a lot of hoops to jump through. We traveled 2 hours to the distributor location only to find that our order wasn't in existence. The reference number we were given referenced a completely different order. So... now I have paid for something that I have no idea if or when we will get it along with wasting the travel time. What a headache.
Edit: Andrew was able to turn around our order quickly to fix the wrong order number. We appreciated the quick trouble shooting in order to make our trip to the distributor warehouse worthwhile. Hopefully the product is as good as their service.
September 18, 2017
Unprompted review
Reply from Good Floors
It's me Andrew, I helped you get your order picked up. You were right that we provided the incorrect reference number but were able to help you get the material without too much of a problem. Hopefully, you see this was a mistake that we hope to correct in the future and give us an overall score based on price and how we fixed the problem at least 3-4 stars. We can do better in the future and will.
Awesome customer service when I ordered …
Awesome customer service when I ordered all my flooring products online tonight! Will definitely use them again in the future 👍
September 15, 2017
Unprompted review
this company has saved the day twice …
this company has saved the day twice for me, thank you.
I could give you a long story, but what we all want to hear is the good news, product was in stock and shipped in time!!
September 15, 2017
Unprompted review
Fast and easy process!!
September 15, 2017
Unprompted review
great service
great service
helpful and prompt in dealing with samples and discontinued items issues. fast shipping, everything arrived on time
September 14, 2017
Unprompted review
Great customer service
Great customer service! I was able to pick up my tiles from the local wholesale distributor the same day.
September 14, 2017
Unprompted review
online order
I didn't get a confirmation email but called the following day and got everything taken care of. The only down side is they do not offer expedited shipping on any order no matter the cost. I was willin to pay the shipping but they said they cant.
September 11, 2017
Unprompted review
Numerous times I have called to place …
Numerous times I have called to place an order. I always ask what the lead time is to get the product. I tell them that I need to make sure it will be received by a certain date. Each time I place the order they assure me that I will receive my materials by the dates I have given. However, EVERY time I have NOT received them when needed. I keep giving them multiple chances to recoup themselves and I am let down every time and have had to spend more to have employees drive out of state to deliver the materials. As soon as I can, we will be finding another supplier.
September 11, 2017
Unprompted review
Reply from Good Floors
Hey Steve, I understand your frustration. I'm investigating now to see what we could do to make the ETA more in line with what your told. When we ship materials from our distributor we provide a UPS account number and they ship on our behalf. Once UPS picks up, they are responsible for getting the product to you and we simple provide the ETA we are given. The delay may be due to where the materials are shipping from. We do not have materials stocked across the country like Amazon. Some items can only come from 1 or 2 warehouses. I would assume that's why Amazon doesn't sell the products we do. We hope you value our service and understand as a growing business we are always looking for better ways to serve our customers. If get that your upset but a 1 star would be more relevant if you never received your product. I feel that a 3 star represents a slow shipping service...I know we can do better!
Thank you,
Andrew Uhacz - CEO & Founder
Not good service im pick up in the …
Not good service im pick up in the wearhouse they do freight delivery charge anyway
September 10, 2017
Unprompted review
Reply from Good Floors
I don't understand what you were trying to say...how could we do better? We don't charge freight if your picking up. The warehouse partners we have do charge us $25-$50 per pickup or transfer. On small orders we have to charge or we would lose money. On larger orders we remove the handling fee. If you've never seen this from another supplier it's because you've never bought from someone like us. When you shop at Big Box stores they buy only a small group of products in bulk and can provide much lower pricing. We offer 100 times more options and colors; although this specialized service comes at a cost.
I feel that your company is very honest …
I feel that your company is very honest and considerate on the quote and very helpful. I had bad experience from a previous Vendor from a dishonest qoute.
September 10, 2017
Unprompted review
Thanks for quick response to the order!!
September 8, 2017
Unprompted review
Easy and quick
September 8, 2017
Unprompted review
Great experience and very knowledgeable …
Great experience and very knowledgeable staff you have there.
Thank you
September 8, 2017
Unprompted review
A good customer service
A good customer service. The product is great, a lot of tile product to choose from with reasonable price
September 8, 2017
Unprompted review
Excellent quick service!
September 7, 2017
Unprompted review
Wasn't made aware of price when …
Wasn't made aware of price when ordering and way overpriced!!! Brutal return policy and even no returns on items such as trowels. Will never use again and let the company who contracts me to never use Floor City
September 1, 2017
Unprompted review
Reply from Good Floors
We tried to work with this customer but some products are not able to be returned to the distributors we buy from. The 1 star review doesn't reflect our overall service and like any company we strive to do better in the future. Please let us know up front if you may want to return a product. Our policy is listed on our Terms and Conditions in the footer of the page.
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