Doing a small floor job in my home myself, I didn't purchase quite enough vinyl click tile. Instead of going back to the retailer to order an additional box I ordered from Floor city. To my surprise,... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
impossible. they wont show prices and their get a quote option doesnt work so you just go in circles. customer support is just a bot that also goes in circles. no wonder so many 1 star reviews. Im lea... See more
Make sure to give yourself plenty of time for your order. Ordered on 2/8 was told 5-7 business days for delivery hoping for delivery around 2/20-2/22. Hired a contractor and put on their schedule for... See more
Tried to order a some trim pieces to match a floor I have. They impolitely informed me that they do not sell trim pieces by themselves, only if you are ordering flooring. From the other negative revie... See more
Company details
Information provided by various external sources
We sell good flooring.
Contact info
4611 NE 154th Ave, 98682, Vancouver, United States
- (800) 898-9540
- reviews@goodfloors.com
- www.floorcity.com
2.9
Average
136 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Floor City has great customer service …
Floor City has great customer service and are very quick to respond to on line questions. Very satisfied!
September 1, 2017
Unprompted review
Very happy with the ease of website and …
Very happy with the ease of website and great customer service!
September 1, 2017
Unprompted review
Jeffrey went above and beyond to help
Jeffrey went above and beyond to help me, a healthcare interior designer , keep my client happy when my order was delayed. He always responds promptly and courteously. He genuinely cares. I hope to send more business his way in future.
August 30, 2017
Unprompted review
Very helpful and quick to respond
August 29, 2017
Unprompted review
Free, quick shipping & cheaper price than Lowe's
They got me the same tile I was looking for at Lowe's for faster and cheaper. Highly recommend!
August 28, 2017
Unprompted review
Located flooring in my area quickly and …
Located flooring in my area quickly and scheduled next day pickup. Very convenient.
August 27, 2017
Unprompted review
EXCELLENT SERVICE
August 25, 2017
Unprompted review
Great customer service
Great customer service. Quick turnaround on quotes. Would highly recommend.
August 25, 2017
Unprompted review
Easy Ordering
Haven't received order yet, but the website and ordering process is very easy and efficient. I'm sure the product and service will be just as good.
August 24, 2017
Unprompted review
Attempted to order Armstrong flooring …
Attempted to order Armstrong flooring product however after placing the order was told that the product was backordered and was only available in a warehouse in another state. The website said none of this and customer service basically said "tough luck". Would not recommend anyone to attempt to do business with this company.
August 23, 2017
Unprompted review
This is second order placed with …
This is second order placed with FloorCity and both have been 5*. Easy to work with. Much faster turn around times then some other suppliers I've used in past. Thank you.
August 23, 2017
Unprompted review
Very good custemer service
Very good custemer service. Friendly, courteous, helpful, truthful n prompt. Many thanks to ryan. Such a personal warmth service over d phone
August 22, 2017
Unprompted review
I am looking for an old still tile the …
I am looking for an old still tile the pic shows what i am looking for but the sample is the same thing everybody else has not the old stile
August 21, 2017
Unprompted review
Best flooring supplier by far.
August 18, 2017
Unprompted review
Great service
The price , service was excellent. They tracked the shipment for us so we
got a on time delivery.
August 18, 2017
Unprompted review
curtious personal
curtious personal, on time delivery, good quality merchandise. I'm very satisfied.
August 18, 2017
Unprompted review
Excellent experience
August 16, 2017
Unprompted review
Will was very professional and helpful.
August 14, 2017
Unprompted review
Will and Ryan are awesome to deal with
Will and Ryan are awesome to deal with. Always pleasant, willing to help and make sure everything is addressed before they hang up the phone!
August 10, 2017
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.