Floor Depot Reviews 

845
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 540 reviews, reviewers had a great experience with this company. Customers consistently highlight the exceptional product quality, noting that the flooring looks stunning and feels incredibly durable in their homes. People are also extremely satisfied with the delivery service, often mentioning that packages arrive promptly and safely thanks to friendly drivers. Furthermore, consumers find the ordering process straightforward, supported by helpful samples and clear communication throughout. Some reviewers were not happy with unexpected delivery delays and poor communication regarding their shipment status. Furthermore, a small group of people mentioned receiving damaged or faulty boards and facing issues when trying to resolve complaints.

What people talk about most

Product

People report positive experiences with product, highlighting great quality, reasonable prices, and a... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that orders generally arrive quickly and... See more

Quality

Clients share positive opinions on quality, consistently highlighting the excellent materials and beautiful... See more

Order

Customers consistently note ambiguous experiences with order processes, highlighting a mix of satisfaction... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professional, knowledgeable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Optimistic about ordering online but samples came and was such good quality. The floor is now laid throughout my hall into kitchen into dining into lounge and looks absolutely stunning it has made my... See more

Rated 5 out of 5 stars

We took a chance after reading a number of negative reviews, and spoke to the floor depot via WhatsApp to see different colours etc, and they were incredibly helpful! We ordered over 50sqm of floor... See more

Rated 5 out of 5 stars

I nearly didn't order from Floor Depot (because of a few negative reviews) but I'm so glad I did! The Pale Limed Oak 7mm LVT flooring is fantastic value for money. It is tremendously high quality, tha... See more

Rated 5 out of 5 stars

Quality flooring at a great price, delivery was excellent, it was supposed to be kerb side delivery but the driver put the pallet well into our driveway as I wasn't home at the time. That's what you c... See more


Company details

  1. Flooring Store

Written by the company

We pride ourselves on offering value for money on quality laminate, vinyl click (LVT/SPC) and wood flooring products. All of our products are premium quality and come with full manufacturer warranties for peace of mind.


Contact info

4.2

Great

TrustScore 4 out of 5

845 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 1 month

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4.2

All reviews

(845)

536 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing flooring, great quality!

We’ve been using floor depot for 2 years now. Every property we renovate we always choose their flooring, because we know they always look great and are fantastic quality. Delivery is super fast!

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Easy to use website with great choices…

Easy to use website with great images of their stock. Helps you visualise the floor in your home. I also sent out for a few samples and they came quickly. That sealed the deal as I could see the quality from the comfort of my home. I only needed to contact their customer services once but it was only a small query on the thresholds I ordered and it they were easy to get a hold of!

Very happy with my floor!

January 4, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid avoid avoid

I made an order on April 1st, with the promise of delivery between 3-7 working days. It's now April 17th and it's still not here. 10 working days later. I'll be asking for a refund and asking people to avoid this company at all costs. Robbers
Edit. They got back to me after almost 3 weeks to tell me they didn't have it in stock. Which is a lie. They're still selling it. They just didn't want to honour the price I got it for 3 weeks ago.
Absolute cowboys. Stay away

April 1, 2026
Unprompted review
Floor Depot logo

Reply from Floor Depot

We can see that a full refund has been processed. We take the wellbeing of our team very seriously and do not tolerate abusive or threatening communication including wishing harm and death towards staff, in writing. We will not be continuing any further engagement on this matter.

Rated 1 out of 5 stars

Terrible customer service

Order flooring from this company.

Arrived on time which was great.

Unfortunately they sent the wrong flooring, which can be clearly seen on their website. The lady on the phone was rude, abrupt and had zero care for their mistake. ( mistakes happen) Terrible customer service. The reasons given were laughable, however the two products (the one ordered & the one received) we clear to see on the website.

Avoid avoid avoid

April 17, 2026
Unprompted review
Floor Depot logo

Reply from Floor Depot

Hi there, we are sorry to hear you feel this way. As explained the product ordered is the product you have received and as stated in your confirmation email, all floors are renamed for clarity purposes. We understand that it can be difficult to to see a true representation of the colour of any floor by image and it is for this reason we do offer FREE samples to all of our customers for full clarity. Your are welcome to return the flooring by visiting www.floordepot.co.uk/return
Regards, The Floor Depot

Rated 5 out of 5 stars

Top class flooring!!!

Top class flooring!!!

I recently purchased laminate flooring from Floor Depo and was amazed by the entire experience. The flooring is excellent quality, it looks fantastic once laid, durable, clean with a perfect finish.

The installation process was incredibly straightforward, making it ideal even if you’re not a professional. Everything clicked together smoothly, which saved a lot of time, effort and stress. Each plank was perfect with no flaws.

Delivery was quick and efficient, and what really stood out was the customer service. One pack arrived damaged during transit, however this was replaced promptly with no hassle at all and arrived quickly. Communication throughout was clear, responsive, and genuinely helpful. Flooring depo great company and thank you Joey for your first class service. Defo be buying from flooring depo again.

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

Great selection of flooring,easy to…

Great selection of flooring,easy to order online.Delivered on day requested,all packaging arrived undamaged and delivered by a great bloke called Scott who was really helpful.Took three packs of flooring back to the Wolverhampton three days later and a full refund was payed into my bank account the next day for the remaining planks so 5 stars from me.

April 9, 2026
Rated 5 out of 5 stars

Great experience overall 5 stars

I ordered 6 pack of the dove grey lvt to cover a just under 4 x 4 mtr area, and I have to say from start to finish I was really happy with the whole experience

• Ordering - very simple online process which you can put your dimensions in and it advises how many packs you will need.

• Product Quality - very happy with the wood effect look, with 7 tiles in the pack I only noticed 2 which were the same, which isn't an issue with the staggered joins, very solid and strong Product works perfectly with my underfloor heating.

• Delivery - was fast, well packaged and delivered to my front gate, delivery driver was a nice guy as well.

• Communication - very clear email information sent after order placed, I also emailed with a question the evening after I ordered and was responded to straight away the following morning.

• Price - i searched around a few different providers as I wanted the understand what sort of price I would be looking at, flooring depot was by far the best price for the full packed I.e delivered in good time and the quality look I wanted.

• Ease of use - very simple to put together with tung and Groove edging, be sure to put a few pieces together as its easy to click one edge to the other, if put together the wrong side ect then its difficult to click them together and you will be taking a full strip up and turning them around.......like I did lol

Will definitely be using these guys again for my future projects.

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

We ordered flooring from floor depot to…

We ordered flooring from floor depot to our living room and bathroom.
We are very satisfied with Customer service, delivery and quality of product. All proccess went smoothly.
To get simples in free also make orders easier.
I can recommend Floor Depot to everyone ☺️

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic product

Fantastic product. Great communication before and after I brought the flooring. The price was really good. I would highly recommend

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Best price I found

Best price I found! Fast delivery and excellent customer service, well packaged too. Site navigation is very simple, I highly recommend! I am very pleased with my new floor, and the best thing is they accept Clearpay!
I will only ever use this company now.
Thank you floor depot you have a very happy customer.

March 22, 2026
Unprompted review
Rated 5 out of 5 stars

Very good flooring.

Very good flooring.
They keep in touch with you ... comunication is so good.
We had a little delay on delivery but they were still in touch and made sure we received our order.

March 9, 2026
Unprompted review

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