Floorwarmers Reviews 

50
TrustScore 1.5 out of 5

1.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Appalling customer service , I order shoes that were described as leather , they was not leather and bad stitching , cheaply made , cost £25 and they refused a refund saying it would cost me too much... See more

Rated 5 out of 5 stars

I was looking for a replacement thermostat to replace one that had failed (probably due to overload of the electric underfloor 3.6Kw on a 3.5Kw thermostat. I found what appeared to be right on thier... See more

Rated 5 out of 5 stars

My experience of floorwarmers is excellent. We had a problem with the courier, but as soon as Ian knew what was occuring he instantly rectified the situation. He even called me back as promised... See more

Rated 5 out of 5 stars

Spoke to them a couple of times for advice before I ordered in June. Even though he was a southerner I could understand his advice which was top drawer!!!!!!!!! Took an hour to set up (even for me... See more

Company details

  1. Interior Designer

Information provided by various external sources

Floorwarmers are specialists in supplying high quality electric underfloor heating systems throughout the UK. We provide the best floor heating products available, from cable and mat systems for every type of flooring, to class leading thermostats, insulation boards, and a variety of electrical accessories. Our products are inexpensive, effective and simple to install and use - as well as coming with lifetime guarantee as standard. Complete kits include heating cable or mats, a programmable digital thermostat of your choice, a floor temperature probe plus conduit housing, adhesive strapping tapes, floor primers and roller.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

50 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.3

All reviews

(50)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

good

professional bathroom fitter by trade, always sceptical of ordering of the internet, however, ordered on website, kept informed by floorwarmers and it was delivered as promised. no complaints whatesoever. Haven't fitted it yet but not anticipating any problems

January 23, 2012
Unprompted review
Rated 5 out of 5 stars

Great Company

I`ve usedFloorwarmers quite a few times now & they have been great, helpful with advice when req`d & have never had an issue with delivery or quality of heating mats or controllers. 10/10.

January 11, 2012
Unprompted review
Rated 5 out of 5 stars

First class, customer orientated business.

I ordered the heating mat and the next day needed to add some extra bits to the order, pinged them an email and it was sorted. They phoned me to confirm everything was done and the whole lot arrived the next day. This company does web sales proud and I will use them again should the need arise. I'll certainly recommend them to anyone.

January 11, 2012
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Very very pleased with the service. Quick delivery on the products and arrived as promised in good packaging. Ian on hand to provide any advice and support if needed which adds that extra customer satisfaction and assurance. Thank you and would recommend anyone to buy from Floorwarmers

December 19, 2011
Unprompted review
Rated 5 out of 5 stars

After sales service

Great after sales service. Tweny months ago I purchased from FloorWarmers a complete underfloor heating system. Recently, the AUBE thermostat failed. I spoke to Ian and described the symptoms, he immediately confirmed the item was faulty and under guarantee. A replacement arrived next morning via courier.

December 15, 2011
Unprompted review
Rated 5 out of 5 stars

Fantastic!!

I could not fault Ian and floorwarmers at all!! Ian gave me all the advice i needed which was very helpful and was very friendly i would recommend him to anyone looking for any underfloor heating.

December 13, 2011
Unprompted review
Rated 5 out of 5 stars

First class service and product

This is the second time i have used Floorwarmers and on both occasions the service and the product has been excellent. I wouldn't hesitate to recommend them. (in case you're wondering, no I don't work for them)

September 29, 2011
Unprompted review
Rated 5 out of 5 stars

Service and response.

My experience of floorwarmers is excellent. We had a problem with the courier, but as soon as Ian knew what was occuring he instantly rectified the situation. He even called me back as promised (novell).

In my opinion when things outside of your direct control go wrong it is the response that counts. 10 of 10 Ian. Things do go wrong.

The product came as described and cannot be faulted.

A shame about the courier! Otherwise it would have been a perfect experience.

September 1, 2011
Unprompted review
Rated 5 out of 5 stars

Quality service

Bought two tile heating kits after advice from Ian who took the time to go through things in detail, delivered next day as promised and fitted yesterday by my electrician. Very happy customer.

August 30, 2011
Unprompted review
Rated 4 out of 5 stars

useful and informatice website, accompanied by the right price; gave me the confidence to buy my underfloor heating online.

After researching electric underfloor heating (ufh) online and looking at various underfloor heating suppliers (online), I found this to be one of the most usefull websites, and the best prices I found.
I've now installed the underfloor heating (and the engineered wooden floor on top)...and it's working well. It was pretty straightforward to install and the instructions were clear.
It was also delivered promptly.
I would recommend the product and Floorwartmers.

August 23, 2011
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Having purchased a number of kits from Floorwarmers, I have come to expect; my kits to arrive very soon after placing the order (which is a very simple process), the products to work first time (or any replacement items to arrive quickly), the items to be good value. I have not been let down yet. I would recommend Floorwarmers to all, give them a try.

August 1, 2011
Unprompted review
Rated 5 out of 5 stars

excellent

excellent technical service, delivery eta, and price. would reccomend to all including tradesman like myself as they have helped increase profit margins with competitively priced underfloor heating.

July 19, 2011
Unprompted review
Rated 4 out of 5 stars

excellent service

They delivered when they said and what they said. Instructions clear and concise. Only problem was the remote didn't work but that was replaced FOC when informed - although the postage was right!

July 10, 2011
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look