After checking we had a valid case, flyforsinkelse.dk took care of everything and kept us informed of progress along the way. We didn’t need to do anything. A couple of months later we received a mai... See more
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See what reviewers are saying
Selv om det tog lang tid, var det ventetiden værd. God orientering undervejs og flot resultat.
A simple case; ticket bought from travel agency (flybillet.dk) - > Airline cancels flight (no alternatives offered) -> no refund from travel agency -> flyforsinkelse.dk takes case Result: n... See more
I have use Flyforsinkelse three times. They always do fantastic job and give good update. I recommend them 100%
Company details
About Flyforsinkelse.dk
Written by the company
- Flyforsinkelse.dk hjælper flypassagerer med at få deres retmæssige kompensation fra flyselskabet. Hvert år hjælper vi tusindvis af passagerer, når deres fly er forsinket, aflyst eller overbooket.
- Vores virksomhed var den første af sin slags i Danmark og efter at have eksisteret i mere end 5 år, er vi stadig de største.
- Vi samarbejder med nogle af de bedste advokater på området. Det er en af grundene til, at vi vinder mere end 97% af vores sager.
Contact info
Sølvgade 15, 1307, København K, Denmark
- +45 7873 09 74
- klient@flyforsinkelse.dk
- www.flyforsinkelse.dk
4.5
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Professionelt fra start til slut
March 16, 2020
Unprompted review
We had great help from…
We had great help from Flyforsinkelse.dk - we were delayed by more than 3 hours flying out from New York sommer of 2018 (family of 5 with a child at 5 years old). I only filled out the required documents and then Flyforsinkelse did the rest. 16-8 months later we got app. 35% of our ticket cost returned
br
ken
February 11, 2020
Unprompted review
Super god service
February 10, 2020
Unprompted review
Very unprofessional and incompetent…
Very unprofessional and incompetent company. After having my case for 3 years (since 2017) they could not get my compensation. They even did not let me contact the Danish Transport Authority directly. Although, people who had claimed individually via Danish Transport, Building and Housing Authority has received their compensation in 2018. After 3 years they wrote to me: "we lack specific information on the cause of the delay" This means that they do not even know that my flight was cancelled and not delayed.
Never ever use this company. You can claim your compensation yourself by directly applying via Trafikstyrelsen.dk
February 9, 2020
Unprompted review
God og professionel service
November 26, 2019
Unprompted review
Supper god service
November 18, 2019
Unprompted review
Super fin service!
November 11, 2019
Unprompted review
Fantastic service
November 4, 2019
Unprompted review
Super service....lang behandlingstid:)
October 21, 2019
Unprompted review
Super service!
October 3, 2019
Unprompted review
God og professionel håndtering og…
God og professionel håndtering og løbende information om sagens status dersom det tog ca. to år at komme i mål med kompensationen
September 11, 2019
Unprompted review
Super god service.
August 6, 2019
Unprompted review
Super god og effektiv service
August 6, 2019
Unprompted review
Predatory policies and bad service
You should only use this company’s services if you have exhausted all options freely available to consumers (i.e. contacting the airline and filing a claim with the national aviation authorities). Both can be done by simply filling out online forms.
Flyforsinkelse will take those same steps and charge a large cut of the compensation you’re entitled to if compensation is granted.
Only when you have exhausted those public options it might be worth going through a third party. If you do, I’d recommend Airhelp over flyforsinkelse as flyforsinkelse is maintaining predatory policies where they will charge you even if you reject their services or resolve the matter by yourself.
July 25, 2019
Unprompted review
Reply from Flyforsinkelse.dk
Dear JB
I am sorry to hear that don't find our service helpful. As you have only stated your initials, I am unable to look up your case in our system. Please send me an e-mail with your case number to Cjh@flyforsinkelse.dk, if you have any specific questions related to a case with us.
It is correct that anyone can contact the airline and claim compensation. But we find that the airlines often wrongfully reject such claims with excuses that we do not agree with, and it can be difficult for the individual person to prove the airline wrong. Therefore, it is often necessary to bring the case to the national transportation authorities or to court. If we believe that the airline has wrongfully rejected your claim, we take the necessary legal steps to ensure that you achieve your rightful compensation. Our persistence and legal expertise are some of the reasons why our clients find our services to be very helpful.
Our service fee is 25 + VAT, and we only charge for our services when we win your case. Otherwise, it's free. This covers our entire service - even court cases. If you change your mind, you may cancel our services free of charge within 14 days from the day that you filed your claim.
I hope that this answer was clarifying. You are always welcome to contact us directly, if you have any further questions.
Have a great day!
Best regards
Cathrine
Flyforsinkelse.dk
Excellent.
Excellent.
They just handle it all.
2 claims made, both paid out.
July 15, 2019
Unprompted review
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