I am still waiting for a refund from my flights that were canceled in APRIL 2020!! Lufthansa and Sas confirmed that they refunded the money for my tickets, however I still haven’t received anything,... See more
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Easy navigation, booking and affordable. I would like to enter the passport info later not as demanded however, that may have been mandated by rules.
Wanted to pay with American Express, not possible and on top of that they charged you an extra fee 148:- for every kind of credit card you wanted to use.
Voucher don't work! Hi, I received a voucher from FlightFinder / FlygPoolen for Qatar Airlines, however, this voucher does not work. Waiting for an answer from you as I want to book a new flight as s... See more
Company details
Information provided by various external sources
Söker du efter flygresor, hotell eller hyrbil som kan bokas enkelt och prisvärt online, så har du kommit rätt. Våra höga volymer ger dig låga priser och störst utbud. Som resenär med Flygpoolen kan du känna dig trygg eftersom vi har ställt statlig resegaranti till Kammarkollegiet och innehar fullständiga IATA-rättigheter för att utfärda giltiga resehandlingar. För din trygghet samarbetar vi med bl.a. DIBS, Klarna och flera storbanker för att processa din betalning med högsta säkerhet. Flygpoolen har också blivit utnämnd till årets Gasell vinnare av Dagens Industri. Ett pris som Dagens Industri tillsammans med partners tilldelar företag som växer snabbt under lönsamhet. Flygpoolen etablerades 1998 med huvudkontor i centrala Stockholm och samarbetar med närmare 500 olika flygbolag, 20 hyrbilsfirmor och 50,000 hotell världen över. Vi har tillgång till avancerad bokningsteknologi samt marknadens bästa avtal på resor med reguljärflyg och reserelaterade produkter.
Contact info
Sweden
- www.flygpoolen.se
The design of the website seems…
The design of the website seems unorganized. It needs more symmetry to make less confusing and hard on the eyes
November 28, 2019
Unprompted review
Reply from Flygpoolen
Hello Ruxanda,
thank you for your meaning, which we will take into consideration.
We thank you otherwise for your time.
Best regards,
Flightfinder
Very Good and fast service.
November 28, 2019
Unprompted review
Reply from Flygpoolen
Dear Gurmeet,
thank you for your meaning and giving rating.
We hope to see you online with us soon again.
Best regards,
Flightfinder
You should have an english translate…
You should have an english translate button.
I had to do it by myself several times (and I am very lazy).
Just joking :)
November 24, 2019
Unprompted review
Reply from Flygpoolen
Dear Francisco,
thank you for your given rating.
We hope to see you online with us soon again.
Best regards,
Flightfinder
Easy booking and payment
November 22, 2019
Unprompted review
Reply from Flygpoolen
Dear Therese,
thank you for your meaning and given rating!
Hope to see you online with us soon again.
Best regards,
Flightfinder
After a few tries it worked to book and…
After a few tries it worked to book and pay
November 21, 2019
Unprompted review
Reply from Flygpoolen
Hello Hillary,
thank you for your commentary.
We hope to see you online with us soon again!
Best regards,
Flightfinder
Exallent service
November 17, 2019
Unprompted review
Reply from Flygpoolen
Hello and thank you for your feedback!
We hope to see you online with us soon again!
Best regards,
Flightfinder
Good price rate!
November 16, 2019
Unprompted review
Reply from Flygpoolen
Hello and thank you for the given rating!
We hope to see you online with us soon again!
Mvh,
Flightfinder
Did not want to help us
November 12, 2019
Unprompted review
Reply from Flygpoolen
Hello,
do not see that you made an attempt to even contact us.
Best regards,
Flightfinder
i could not find the beast price
i could not find the beast price , other OTA provide better price.
November 9, 2019
Unprompted review
Reply from Flygpoolen
Hello Ismail,
sorry for that. Please notice that flight prices can change in time, so it can help to check several times.
Otherwise you can always ask us to help you manually.
Best regards,
Flightfinder
Reply from Flygpoolen
Hello,
thank you for the good words in connection to our service!
We hope to see you online with us soon again!
Best regards,
Flightfinder
Rogue company!
Rogue company!
A few weeks ago I asked them a few questions and got an answer that was far from the answer to my questions!
Turned back to them and asked what they were talking about!
Haven't heard anything since then!
When you have booked and paid them you are not worth them anymore!
So if you want to avoid problems book with others even if it costs some more!
September 17, 2019
Unprompted review
Reply from Flygpoolen
Dear Bengt,
in the connection of your commentary, we would like to receive broader specification in regards to what exact help you did not receive.
As far as I can see we have both sent you all the documents on your first call, plus corrected the name, in accordance to your second call.
Both procedures are completed in a timely manner, informing you accordingly.
Best regards,
Alina
Claims
FlyUvet
worning
worning
I have checked by momendo to buy ticket from Stockholm to Guangzhou China and i got price . The best price was from flygpoolen and i have booked without checking well after i put all right infomation in Momondo .
I booked bussniess class for my trip and after i got the ricket it was economic from Stockholm to Guangzhou and Bussniess from from Ghangzhou to Strockholm .
I dont how they pley with people like the bad way ?
I advice people to pay little more and buy ticket from flight company directly because when i contact with Flygpoolen they said now is weekend and no more time to fix your problem please call your flight company and also when i call Emirates they told me you should contact with your travel agency ?
March 9, 2019
Unprompted review
Reply from Flygpoolen
Hello and thank you for your time sharing an opinion on the provided services,
the situation, as far as I can see ,is connected to a schedule change, which is a matter we cannot influence.
You were, however, provided with all the necessary information and we acted accordingly to your suggestions.
When it comes to the booked flights than I must emphasize that no human resources are involved in these processes and therefore the tickets are issued precisely how you choose them to be.
It is impossible that booking classes change in the reservation process, however, you can always contact us right after the tour is ordered - to revise and alter, if possible.
Also, I would like to emphasize that we never disregard our clients problems, likewise your case.
Best regards,
Alina
Customer relations/Claims
FlyUvet
i payd my flight
i payd my flight, but they did not pay to flight company, and flight company cancelled our flight. i have no money in my account and no tickets. what? People, be careful. there is no phone number where you can call. so you are alone with your problem
February 25, 2019
Unprompted review
Reply from Flygpoolen
Dear Margo,
the situation you are describing is is a nonsense.
Any sources paid for purchasing a ticket get right into it at issuing by definition of empowered processes. Otherwise we are an online travel agency and prioritize mail contact, but can also call on the request.
Every customer of ours gets a personal cabinet to communicate with us in case of any question. Our professional customer support team is ready to help you the whole day, late in the evening, weekends and holidays.
Please get back to us in case if your request is still an agenda.
Best regards,
Alina
Customer relations/Claims
FlyUvet
No customer support
Hi ,
I have booked ticket with base services now I want to update it to plus services as there is change in flight timings(notified by travels), I have tried paying the extra amount number of times but payment is failing.
I have called customer support and dropped many mails as well, I got response only once and they have given updated payment link even that didn't work.
I am trying to contact no response, mails no reply.
It's not the only work I have to do whole day. Please be responsive and please make things more clear and automatic
February 12, 2019
Unprompted review
Reply from Flygpoolen
Dear Sravani,
in case you need an urgent assistance on any question, we kindly ask you to log in to the same selling platform , you have purchased your ticket from, and authorize yourself with an order number and an e-mail address.
Our customer support is quick to answer if you do as directed.
Thank you for your feedback anyway as we aim to learn about an experience of our customers.
Best regards,
Alina
Customer relations/Claims
FlyUvet
You guys try to scam for money with…
You guys try to scam for money with your plus service. My flight changed its time according to you by 5 minutes few months in advance and you want money for an updated ticket. Will never use your $hitty scammy service ever again.
January 5, 2019
Unprompted review
Reply from Flygpoolen
Dear Svyatoslav,
thank you for your opinion, which is thou regrettable.
I cannot see any conversation with us in regards with the plus service and therefore I cannot comment on the situation more than that.
In case you`d like to express more precise statement, kindly get back directly to claims@uvetnordic.com.
Best regards,
Alina
Customer relations/Claims
Flightfinder
dishonest and deceptive about…
dishonest and deceptive about advertised prices. Surely illegal conduct of business.
October 29, 2018
Unprompted review
Reply from Flygpoolen
Dear Diana,
thank you for taking time to post a review and for sharing your concerns.
Technical failure, which happened in the case is not only detailed described in the reservation rules, but also is one of the most important features, which each customer is obligated to take into consideration in the 24h period from the reservation moment and until the ticket is received.
According to the mentioned regulation, it is highly not recommended to make reservation as hotel, other (connection) and train/bus tickets, as this might lead to a monetary loss in case of the mentioned fail.
Unfortunately, we can not prevent situations when customers do not follow our suggestions and therefore can only apologize for any inconvenience the situation might have caused.
Best regards,
Alina
Customer relations/Claims
Flightfinder
the worst travel agency that I know the…
the worst travel agency that I know the scammers themselves and draw money from people has no help
October 28, 2018
Unprompted review
Reply from Flygpoolen
Dear Andrzej,
thank you so much for your meaning expressed in a rating as we learn from every and each of them.
Must say that Flygpoolen is following the ticket rules at all times and therefore cannot give you an answer you would like to hear in case if it contradicts the mentioned regulation.
Moreover we are bound to other international aviation rules, which particularly prescribe that the ticket is to be used in the exact order as it is booked and will be automatically cancelled if it is not, and that cannot be altered from the travel agency side.
The travel agent is a mediator to a ticket generally as notified many times before.
Best regards,
Alina
Customer relations/Claims
Flightfinder
Everthing was perfect
Everthing was perfect. Nothing to complain about.
October 23, 2018
Unprompted review
Reply from Flygpoolen
Dear Bia,
thank you for your given rating and opinion, which we deeply appreciate!
Hope to see you online with us soon again.
Best regards,
Flightfinder
Reply from Flygpoolen
Dear Faten,
thank you so much for your meaning and a great rating!
Hope to see you online with us soon again!
Best regards,
Flightfinder
Crap company
Messed up the included baggage which I bought and payed for. They credited that part but in the end I still loose money because I have to buy expensive baggage allowance at the airport. Was not allowed to cancel the tickets even though they clearly sold me a package and couldn't deliver... Crap company which I will never use again (I fly 20-30 trips a year and this never happened to me before. Also first time I use this company. And last.)
Response to Flygpoolens comment below:
Two airlines are involved and frankly that's not my problem. This arrangement was suggested by your site which subsequently also offered additional baggage allowance.
Thank you for checking the costs at the airport! When I asked the "support" they told me to check it myself directly with the airline.
Apart from this I had problems with the card payment (tried two different cards AmEx and MC) on your site and had to do a direct bank payment in the end.
And also:, the booking number sent to me didn't work on the site you linked to for booking information so I had to call support to get the right number.
All in all I still consider your service amateurish at the best, and since there are many other options out there I would advice potential customers not to risk dealing with Flygpoolen.
Now I think I didn't leave anything out.
Have a good day / David
September 26, 2018
Unprompted review
Reply from Flygpoolen
Hello David,
thank you for feedback.
The reason why we could not issue ticket with luggage is because several airlines involved in your reservation. Usually it is possible to add baggage for a fee but unfortunately not in this case.
American Airlines charge 60USD per passenger and per direction at the airport, so you will not loose money.
We apologize for the issue.
Regards,
Flightfinder
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