I am still waiting for a refund from my flights that were canceled in APRIL 2020!! Lufthansa and Sas confirmed that they refunded the money for my tickets, however I still haven’t received anything,... See more
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Easy navigation, booking and affordable. I would like to enter the passport info later not as demanded however, that may have been mandated by rules.
Wanted to pay with American Express, not possible and on top of that they charged you an extra fee 148:- for every kind of credit card you wanted to use.
Voucher don't work! Hi, I received a voucher from FlightFinder / FlygPoolen for Qatar Airlines, however, this voucher does not work. Waiting for an answer from you as I want to book a new flight as s... See more
Company details
Information provided by various external sources
Söker du efter flygresor, hotell eller hyrbil som kan bokas enkelt och prisvärt online, så har du kommit rätt. Våra höga volymer ger dig låga priser och störst utbud. Som resenär med Flygpoolen kan du känna dig trygg eftersom vi har ställt statlig resegaranti till Kammarkollegiet och innehar fullständiga IATA-rättigheter för att utfärda giltiga resehandlingar. För din trygghet samarbetar vi med bl.a. DIBS, Klarna och flera storbanker för att processa din betalning med högsta säkerhet. Flygpoolen har också blivit utnämnd till årets Gasell vinnare av Dagens Industri. Ett pris som Dagens Industri tillsammans med partners tilldelar företag som växer snabbt under lönsamhet. Flygpoolen etablerades 1998 med huvudkontor i centrala Stockholm och samarbetar med närmare 500 olika flygbolag, 20 hyrbilsfirmor och 50,000 hotell världen över. Vi har tillgång till avancerad bokningsteknologi samt marknadens bästa avtal på resor med reguljärflyg och reserelaterade produkter.
Contact info
Sweden
- www.flygpoolen.se
Never got an option to check in one…
Never got an option to check in one bagage. When i try to contact support about this, this would cost 195SEK...
September 20, 2018
Unprompted review
Reply from Flygpoolen
Dear Christophe,
must unfortunately say that I do not see you ever requested on a luggage with our customer support.
As per now we offer a solid package of services to our customers, included communicative and technical solutions. Those are created so that every customer gets opportunity to check the conditions of the ordered trip even in the booking process or any time after it.
Indeed there are different tariffs you can chose from on our site, but nevertheless these we do everything possible to help every customer to get needed services.
Cannot comment on the price as this has never been given to you by our customer support.
Otherwise we thank you for taking time sharing your concern as this would definitely help us in further growth!
Best regards,
Alina
Customer relations/Claims
Flightfinder
Happy island hopper :)
Ferry strike in Greece and needed to get from Athens to Paros. Booked with Flygpoolen late evening for a midday flight next day. Got the last seats on the flight with Sky Service.
Had no issues, I just needed the basic service and got it.
September 11, 2018
Unprompted review
Reply from Flygpoolen
Dear Kerstin,
thank you for your rating and meaning which we highly appreciate.
Hope you will get back to us for even better solutions for your travelling!
Best regards,
Flightfinder
Hidden charges
Hidden charges! A small thing such as the inclusion of food on the flight was hidden in the "agreement of terms & conditions". They could have given us the option to purchase food right where they asked us to buy baggage Also, travel agents and airlines are obligated to provide for hotel & food when the layover or delays exceed 6 hours. Our layover is more than 14hours but Flygpoolen refuses to accommodate us. Since we purchased the tickets through flygpoolen the airline is not involved.
Update: 13 September 2018
In their response to my review, Flygpoolen has taken this opportunity to advertise it's services on this platform. One had hoped for a solution or at least an apology for not being able to help resolve my problem.
In stating that hotel, food etc do not fall in the overall spectrum of services by a travel agent is also misleading.
Granted that Flygpoolen perhaps does not provide these services but should the traveler not be made aware of this when they first embark on purchasing a ticket from them? My objection was and still is that the mention of food not being a part of the purchase was only mentioned in passing in the "terms and conditions" which you acknowledge before paying for the ticket.
In my humble opinion, all the services NOT included should be mentioned right at the start. For when we are dealing with a travel agency we expect FULL service and feel cheated when we discover after the purchase that some of the basic and fundamental services on cross atlantic flight are missing.
September 10, 2018
Unprompted review
Reply from Flygpoolen
Dear Naim,
thank you so much for the opinion, which however is a common misconception of travel agency's role.
Flightfinder has always been positioning itself as a mediator for solely a ticket. We have never offered catering or accommodating services thus this is not a working field of a travel agent as such.
On our site there are thousands of different connections for diverse travel destinations - with and without layovers. To chose any of them is your free will.
In case you do chose a trip with a layover you can either take contact with the carrier (which is also a direct provider of the food services on board), or organize it yourself, if it would be more sufficient.
We are nevertheless happy to receive any feedback as it helps us to explain main events publicly as well as stimulates us for the further growth.
Best regards,
Alina
Customer relations/Claims
Flightfinder
never got the ticket
never got the ticket
I had to login to their website when I noticed after 6 days they still hadn't sent the ticket.
September 6, 2018
Unprompted review
Reply from Flygpoolen
Dear Ela,
I regret your review on us, but cannot share it as your ticket was issued the very same day when you`ve ordered it.
An automatic message is therefore sent to you on the 30th of August, that is - without any delay at all.
Otherwise we strive to provide best possible technical and resource solutions to our customer everyday and kindly ask you to take contact with our online customer support in case of any further questions.
Thank you for taking time sharing your meaning with us thou!
Best regards,
Alina
Customer relations/Claims
Flightfinder
800 SEK for changing the name on my…
800 SEK for changing the name on my reservation due to the "extensive" process they had to go through. BS excuse (this is obviously way this company makes money). Will never use their services again and I would not recommend them to anyone else.
August 7, 2018
Unprompted review
Reply from Flygpoolen
Dear Clerence,
name correction is way more complex process than just an "extensive" process as first of all there is actually a very little number of the airlines nowadays which allows an action itself, especially when we`re talking combination of the different carriers.
Name changes on they turn are prohibited at all in most cases, so the fact that you could correct/change the name is an exception.
Nevertheless we are interested in helping our customers anyway and do where we can.
Service fee which third persons (and even the airlines themselves) can take in such occasions are detailed described in the reservation rules which we hope all of our customers go through before purchasing the product with us.
Otherwise we thank you for you`re opinion and rate as it helps us in future.
Best regards,
Alina
Customer relations/Claims
Flightfinder
Don’t put there tickets which are…
Don’t put there tickets which are already sold. It’s very irritating and annoying to fill in everything then to be informed that the ticket no longer exists. Thank you!!!
July 20, 2018
Unprompted review
Reply from Flygpoolen
Dear Solomon,
must assure you that it is not possible to re-sell already sold tickets - nor ethically, neither technically.
The error you got can appear due no seats available for the particular tour, combination or even price.
Otherwise we thank you for sharing your concerns with us!
Best regards,
Alina
Customer relations/Claims
Alina
So far so good :-)
June 24, 2018
Unprompted review
Reply from Flygpoolen
Dear Peter,
thank you so much for your meaning which we deeply appreciate!
Hope to see you online with us soon again.
Best regards,
Flightfinder
The site was easy to understand
The site was easy to understand. It wasn’t difficult to find a travel. The prize was a little bit high....
May 27, 2018
Unprompted review
Reply from Flygpoolen
Dear Evelyn,
thank you so much for your rating and meaning. We hope to see you online with us soon again.
Best regards,
Flightfinder
Incredibly fussy website and customer…
Incredibly fussy website and customer service!
So easy to make mistakes as there is no final order page with all info listed to verify your order - only when you already paid.
I will remember this side as a one that shortened my life by 5 years!
actually that is not ONE star, thats a MINUS 5 stars!
May 23, 2018
Unprompted review
Reply from Flygpoolen
Thank you for taking time to share your meaning in the connection with your experience with us, which I truly regret.
However, I must assure you that booking robot is summarizing the order at the end of the process, witch is always reflected in the reservation history. You, on the other hand, is getting a booking confirmation where you can see all the details gathered in one document.
Kindly take contact with our customer support in order to receive a copy of the mentioned.
Best regards,
Alina
Customer relations/Claims
Flightfinder
Good service
May 22, 2018
Unprompted review
Reply from Flygpoolen
Dear customer,
thank you for your feedback and rating!
We hope to see you online with us soon again!
Best regards,
Flightfinder
Very happy with the easy way of…
Very happy with the easy way of bookings and the information hon sent about visas det.
May 21, 2018
Unprompted review
Reply from Flygpoolen
Dear customer,
thank you for your given rating and opinion, which we deeply appreciate!
Hope to see you online with us soon again.
Best regards,
Flightfinder
I sent an email to you and never got an…
I sent an email to you and never got an answer. You need a lot to improve and to make me buy ticket from you again.
May 3, 2018
Unprompted review
Reply from Flygpoolen
Hello Geri,
we appreciate your honest meaning, however cannot see that your message was left without an answer.
Hope you got it as this been sent to you in a timely manner!
Best regrads,
Flightfinder
Slow responds and unproffesional…
Slow responds and unproffesional overall.
May 3, 2018
Unprompted review
Reply from Flygpoolen
Dear Erik,
have been through the case materials an see that you`ve been provided with every asked service (meal, seats, fast response).
Therefore it is shame to hear that you expressing our performance to be unprofessional.
However we thank you for your time sharing your meaning anyway!
Best regards,
Flightfinder
Tried to book twice
Tried to book twice, payment didn’t work. Fortunately for me cause I booked the same flights cheaper straight from the airline website
April 23, 2018
Unprompted review
Reply from Flygpoolen
Dear Jean-Michel,
we kindly ask all of our customers get back to us even during their reservations in case if they would face problems of any kind, specially with ending the booking process.
Our online customer support is at your service the whole day, evenings, weekends and holidays.
Otherwise we regret the matter, but thank you for taking time to share your concerns with us.
Best regards,
Flightfinder
Beta service
April 12, 2018
Unprompted review
Reply from Flygpoolen
Hej och tack för din feedback och välkommen tillbaks inför nästa resa.
Mvh,
Flightfinder
This is just another shill front for…
This is just another shill front for Uvet Nordic AB / Asjor Hareeb. These include flightfinder etc etc. They have some of the worst reviews ever. If you are booking tickets through flygresor.se or similar site, and one of their shill fronts show up, just choose another provider, even if they are more expensive.
I Paid for an expensive long distance flight from their site Flightfinder using Paypal. The flight was cancelled within one hour due to tech error. Contacted support and they said it would take days until it was credited "back to my bank or card": Paypal is neither a bank or a card. All they would have to do is to click refund and I should have the money back in 5 seconds. Now I have initiated a claim with Paypal, and these nincompoops in "kundtjänst" are just answering according to a script. No doubt I will have to wait 10 days until the Paypal process times out and judges in my favour. JUST CLICK THE FKN BUTTON FFS!
March 18, 2018
Unprompted review
It was very quick and smoother to get…
It was very quick and smoother to get the tickets.
February 16, 2018
Unprompted review
My daughter was not booked onto the …
My daughter was not booked onto the second leg of our journey. I didn't get an email with booking numbers for my return flight.
February 5, 2018
Unprompted review
Reply from Flygpoolen
Dear Clare,
cannot see any message from you or any track of any other contact.
Therefore cannot comment on your left message more than this. Checking your case must underline that the ticket was issued in a full accordance with your ordering and delivered in a timely manner.
In case if anything were not in accordance to the flight schedule must be reported directly to the carrier.
Best regards,
Alina
Customer relations/Claims
Flightfinder
A lot of trap for charging
A lot of trap for charging. Price changed before payment.
January 31, 2018
Unprompted review
Reply from Flygpoolen
Dear Xin,
must say that one of our greatest values is transparency of the rules and prices. The booking robot is programmed to inform you on any action you do in the connection of the reservation. This regards also prices, which are described in an invoice you getting right after the completion of the event.
The invoice shows the prices in detail, but you are always welcome to take contact with our customer support team in case if anything remains unclear.
Nevertheless we thank you for your opinion and taking time sharing your concern as this gives us the opportunity to explain such matters publicly.
Best regards,
Alina
Customer relations/Claims
Flightfinder
The worst experience ever
The worst experience ever! I wont recommand this site to any person! I got false information when buying the ticket and the customer service did not help me!
January 28, 2018
Unprompted review
Reply from Flygpoolen
Dear Natalie,
I am first of all sorry to hear about your experience with us. Must assure you, however, that we are trying to give our clients best possible service daily, but are by all mean open to a constructive criticism.
In case you`d like to share more detailed information with us, please contact me directly via claims@uvetnordic.com.
Best regards,
Alina
Customer relations/Claims
Flightfinder
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