The flowers were beautiful on the second day. When they arrived they were droopy - might have been the unusual heat we've been experiencing? If not maybe there needs to be a notice to deliver the da... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
On the whole, there is timely delivery on the day requested. I would say, however, that certain couriers don't always take the care they should in finding the right premises, and more than once we ha... See more
Company replied
I am always impressed with the service, and importantly the flowers I send or receive from Flying Flowers. The flowers, are fresh, in great condition, brilliant varieties and true to the descripti... See more
Company replied
Excellent service as always from Flying Flowers. DPD on the other hand not entirely sure what the delivery driver did with the box containing the flowers (which had been ordered for a Golden Wedding... See more
Company replied
Company details
Written by the company
It all started on the little island of Jersey – that spot between England and France famous for its cows. Back in 1981, clever holidaymakers swapped postcards for carnations, sending a burst of beauty home by post 🌸 It was the start of something special. 30 years on, we’ve delivered over 10 million beautiful bunches – from lush lilacs to vintage roses (though we still have a soft spot for carnations!) 🌸 Delivering joy is what we do best, and we’re proud to be rated Excellent on Trustpilot. While a lot has changed since those early days, our mission remains the same: spreading happiness, simply. We do that with fast delivery, a 10-day freshness guarantee, a caring customer team, thoughtful extras, and sustainably sourced blooms in planet-friendly packaging 🌸 Ready to make someone smile? We definitely are.
10 Day Freshness Guarantee
Enjoy longer-lasting blooms with our 10-day freshness guarantee 🌸
We want every bouquet to arrive looking beautiful and stay that way. That’s why all our flowers come with a 10-day freshness guarantee.
Our blooms are carefully prepared and often arrive in bud 🌸 This means they may look a little sleepy at first – but don’t worry, it’s all part of the magic. With a drink of water and a little care, they’ll bloom beautifully over the next few days, so you can enjoy them for even longer.
If you’re ever not completely happy with your flowers, our friendly customer care team is here to help – because delivering joy is what matters most to us.
Contact info
United Kingdom
- hello@flyingflowers.co.uk
- www.flyingflowers.co.uk
4.4
Excellent
66K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always ordered from you fantastic…
Always ordered from you fantastic flowers, good prices ,delivered when they say ,you are kept informed about the progress of your order,fantastic service all around
Thank you
August 15, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Flowers were delivered one day late BUT
Flowers were delivered one day late, but then they reimbursed me, so I am upgrading my review to 5 out of 5. Well done Flying Flowers
August 15, 2026
Reply from Flying Flowers
Thank you for your feedback Paul, I am sorry to hear this, and have sent you an email to address this.
Best regards
Michelle
Easy web site to use
Easy web site to use, good choice of flower arrangements & price point. Will use again & recommend to others.
August 10, 2026
Unprompted review
Delivery late!
Communication good but delivery a day late, when recipient was away so not received at their best. Disappointed!
August 2, 2026
Reply from Flying Flowers
Hello Mary, I am disappointed to hear this, and have sent you a separate email to address this issue.
With regards
Michelle
The flowers arrived on time and the…
The flowers arrived on time and the recipient loved them.
August 14, 2026
The flowers were delivered to the…
The flowers were delivered to the wrong address so they sat on someone's door step for about 3hrs in the sun when they we found the flowers were in abit of a mess I got intouch with delivery service and all they said was sorry but that didn't help the flowers
August 14, 2026
Reply from Flying Flowers
Hello Eunice, this is very disappointing to hear. I understand how frustrating this must be. I have contacted you via email with a resolution, kind regards Marie
Thankyou for lovely letter box flowers…
Thankyou for lovely letter box flowers and chocolates.Delivered on time well presented and a good price.
August 10, 2026
Arrived on time and the recipient was…
Arrived on time and the recipient was delighted with the size and quality of the roses.
August 13, 2026
Unfortunately my order didn’t make it
Unfortunately my order didn’t make it - my fault I used wrong address but I would have thought a quick phone call to myself would have been useful !
August 10, 2026
Reply from Flying Flowers
Dear Denise,
Thank you for your message. I apologize for the lack of communication on our part. Could you kindly send us a private message with the address to which this should be sent?Thank you. Jackie
Not good at all as the roses only…
Not good at all as the roses only lasted 3 days and for the money spent I will not be ordering from flying flowers again
August 12, 2026
Reply from Flying Flowers
Good morning, This is disappointing to hear, I have sent you a separate email to address this issue for you.
Best regards
Michelle
Ordering was easy online and i could…
Ordering was easy online and i could choose date and time for delivery. Up dated me on order status and delivery. Excellent service.
August 11, 2026
Sent two more plants to friends
Sent two more plants to friends. They loved them as usual. As I expected. Glenys Baron
August 8, 2026
Excellent service
Easy site to find flowers on and easy to choose and order. Next day delivery was perfect for me. When they arrived they were beautiful and it was a huge thank you for an amazing friend who really apprecited them.
August 11, 2026
Perfect gift delivered on time
The flowers were delivered on time, well packaged and last for weeks thanks to the two flower food that is included within the box
August 8, 2026
Unprompted review
Excellent service.
August 11, 2026
Excellent choice of flowers
Excellent choice of flowers and I like the fact that there are some british grown flowers to choose too.
Good choice of delivery options although no free delivery is available now.
Although there was an initial issue with delivery/damage on this occasion, this was quickly rectified by the customer care team who were excellent and sent a replacement bouquet the very next day so in the end my Mum was highly delighted with her 85th birthday flowers.
I have used Flying Flowers many times before and I am usually very happy with the quality of the flowers hence only knocking off 1 star for this particular occasion and I will continue to use them in the future.
August 8, 2026
Unprompted review
Reply from Flying Flowers
Hi there,
Thank you so much for taking the time to share your experience. 🌸
I'm delighted to hear that you enjoyed our range of flowers, especially our British-grown bouquets. It's also wonderful to know that, despite the initial delivery issue, our care team was able to quickly put things right.
Most importantly, we're so pleased your mum was delighted with her 85th birthday flowers. Thank you for your understanding, your continued loyalty, and for choosing Flying Flowers time and time again.
Shelley Davis
Customer Experience Executive
Flying Flowers 💐
Great flowers
Great flowers. Reasonable price. Excellent delivery to an address that is somewhat hard to find. Thank you.
August 4, 2026
I love the choice of flowers available…
I love the choice of flowers available and of course value for money. The communication from Flying Flowers couldn't be faulted, the recipient was really pleased with her flowers. Thank you
August 7, 2026
Unprompted review
Reply from Flying Flowers
Hi Susan,
Thank you so much for your lovely feedback. 🌸
I'm delighted to hear that you were pleased with our range of flowers and found them great value for money. It's also wonderful to know that our communication kept you informed throughout the journey.
Most importantly, we're thrilled that your recipient was so pleased with her flowers.
Thank you for choosing Flying Flowers and for your kind words. 💐
Shelley & The Flying Flowers team
Straightforward ordering process with…
Straightforward ordering process with excellent communication. Delivery on time.
July 30, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.