Ordered a replacement cistern handle via eBay. There was a delay in delivery caused by Evri as it was stuck in the network for 2 days but the product itself and the communications between myself and F... See more
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Review summary
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Reviews shaping this summary
The cistern flush handle fitted correctly, was provided at an excellent price, and with speedy delivery. The chrome plating quality was excellent. The Ideal Standard cisterns are of an older des... See more
The order was delivered 24hrs after the original date given as the courier message given on the day stated that it couldnt be delivered. Only by chance I was around the following day, as the courier s... See more
Company replied
Ordered corner sink and vanity unit, arrived quickly, very well packed, nice just what we wanted. Unfortunately sink had marks on it which we couldn’t clean off. After couple of e mails and sent pict... See more
Company details
Written by the company
Allied to an unrivaled range of products, at unbeatable prices FNX Bathrooms has a total commitment to excellent service, as we work relentlessly to perfect the traditional customer service values from 30 years ago to the online retail environment of today. From the moment that you click into the FNX Bathrooms website, you can rest assured that your shopping experience will be care free, with same day dispatch for orders placed by 4pm (Monday to Friday), free and next day delivery available, a 100% secure website and a 30 day money back guarantee for total peace of mind. Behind all of this, our dedicated customer services team is here to help you when you need them, from advice on your purchase, through to delivery and installation.
Contact info
Unit 13 Samson House, SS15 6DR, Basildon, United Kingdom
- 01268222801
- info@fnxbathrooms.com
- www.fnxbathrooms.com
4.0
Great
367 reviews
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This company invites their customers to review, whether positive or negative
Replied to 20% of negative reviews
Typically replies within 1 month
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Quick service, good range of items, and good prices
Very pleased to be able to get a replacement chrome cap for sink pop-up waste - a perfect fit and looks lovely. Quick service and very reasonable price.
December 22, 2023
Very good company,purchased on Mano…
Very good company,purchased on Mano Mano but was supplied by FNX.
Good after sales and lovely telephone manner.
December 12, 2023
Unprompted review
Correct part and quick delivery.
December 11, 2023
Exactly what I wanted
Exactly what I wanted, excellent value and very prompt delivery.
September 27, 2023
Exemplary Customer Service
I recently had an issue with a purchase I made from FNX Bathrooms. Admittedly, my initial experience left much to be desired; however, the manner in which the issue was addressed far exceeded my expectations. The customer service I received was not only effective in resolving my concerns, but it also demonstrated a great level of compassion and professionalism.
FNX Bathrooms not only rectified the situation promptly but also lived up to their commitment of providing '100% satisfaction or your money back'. I am genuinely grateful for their exceptional support, and based on my positive experience, I wholeheartedly recommend their business.
November 24, 2023
Unprompted review
Good products, fast postage, comms issues fixed quickly
Edited to add: a member of staff reached out to me directly following my review below, and apologised for the issues I'd had regarding communication - this was something he was going to look into urgently and he was very sincere. He also helped me with a subsequent order, making sure everything was dealt with quickly and efficiently, and the products supplied continue to be a great price and quality.
I placed a bulk order for taps online, but had a few questions which I emailed to the address listed. My order arrived really quickly and the products are good quality, but I've emailed several times now and never received a response, and the phone number listed comes back as "no longer in service". It's a shame that they're letting their selves down completely on the comms side as their prices are great and the products are too.
November 9, 2023
Reply from FNX Bathrooms
Hi Hazel,
Firstly, thank you for choosing us for your bulk order of taps. We’re delighted to hear that the products met your expectations in quality and that the delivery was prompt.
However, I sincerely apologise for the communication issues you've faced. It’s concerning to learn that our listed phone number is not in service and that your emails have gone unanswered. This is certainly not the level of service we aim to provide, and we are actively working to resolve these communication challenges.
We greatly appreciate you bringing this to our attention, as it helps us improve our customer service. I assure you that we're taking immediate steps to update our contact information and streamline our communication processes. Our team is dedicated to being as responsive and helpful as possible, and your experience has highlighted an area where we can do better.
I’m glad we have now established contact, and I want to ensure any remaining questions or concerns you have are addressed promptly. Please feel free to directly reach out to me with any further inquiries, and I will personally see to it that you receive a swift and comprehensive response.
We value your business and hope to have the opportunity to serve you again in the future, providing not only great products and prices but also the high standard of communication you rightly expect.
Best regards,
James
FNX Bathrooms
Great prices/ Website
Great prices & simple navigation on the website.
Would prefer some more filtering on the website for products i.e. width, Heights etc.
November 15, 2023
Pleased with purchase.
Arrived promptly. Easy to install. Soft close and removable heavy duty hinge work well and look reasonable quality for the purchase price, better than another new seat for a second WC from others. Bamboo finish a bit artificial compared to other natural bamboo products in the bathroom, but OK. So far so good, remains to be seen how the finishes will look in a couple of years.
October 27, 2023
Superb response to telephone query
What really impressed me was the helpful assistant - Sam - who took my call. He listened to my query, took my details, went to the stock room to make an important measurement for me, and called back promptly. This meant I could order my new toilet seat and cover with confidence.
I have now fitted it and it looks a great. A brilliant price was quoted which turned into an even more fantastic bargain with your free p&p. Many many thanks.
November 1, 2023
Original item was damaged by courier
Original item was damaged by courier, seller immediately offered to send a replacement without question. I elected to collect replacement and found the same level of customer service. They have to be one of the best companies I have dealt with. I will happily be recommending them. Thanks for such a great experience.
October 18, 2023
Basin sink pop-up waste assembly
Prompt response. Quick delivery. Values for money product. Fitted same day received. Many thanks.
October 22, 2023
Thank you James so much for sorting the…
Thank you James so much for sorting the corner wash basin out for me pleased to say it arrived at midday true to your word which is hard to find nowadays if in future I need anything I will not hesitate to contact your company again.
thanks Virginia brown
October 25, 2023
Unprompted review
Instructions were made easy to…
Instructions were made easy to follow.i,me 89 and I was able to place my order very easily.
October 23, 2023
No stars would be my preference
No stars would be my preference
You took my money 11 days ago and NOTHING arrived
Don't answer emails- can't get through on the phone-
appalling customer service
DON'T ORDER FROM THIS COMPANY
October 23, 2023
Unprompted review
Got exactly what wanted
Got exactly what wanted.
Would have given 5 star if it wasn’t for the insufferable help assistant keep popping up over what doing.
September 4, 2023
Customer Service is absolutely first class.
I ordered some taps which never arrived and subsequently appeared to have got lost in the post. I contacted FNX and they sent me a replacement via next day delivery without hesitation.
I’m very pleased with the product which is excellent quality and competitively priced.
Fantastic service and I thoroughly recommend this company to others. I have already placed another order with them.
August 18, 2023
Haven't yet fitted the taps
Haven't yet fitted the taps, but they certainly look good!
August 11, 2023
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