Ordered a replacement cistern handle via eBay. There was a delay in delivery caused by Evri as it was stuck in the network for 2 days but the product itself and the communications between myself and F... See more
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Review summary
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Reviews shaping this summary
The cistern flush handle fitted correctly, was provided at an excellent price, and with speedy delivery. The chrome plating quality was excellent. The Ideal Standard cisterns are of an older des... See more
The order was delivered 24hrs after the original date given as the courier message given on the day stated that it couldnt be delivered. Only by chance I was around the following day, as the courier s... See more
Company replied
Ordered corner sink and vanity unit, arrived quickly, very well packed, nice just what we wanted. Unfortunately sink had marks on it which we couldn’t clean off. After couple of e mails and sent pict... See more
Company details
Written by the company
Allied to an unrivaled range of products, at unbeatable prices FNX Bathrooms has a total commitment to excellent service, as we work relentlessly to perfect the traditional customer service values from 30 years ago to the online retail environment of today. From the moment that you click into the FNX Bathrooms website, you can rest assured that your shopping experience will be care free, with same day dispatch for orders placed by 4pm (Monday to Friday), free and next day delivery available, a 100% secure website and a 30 day money back guarantee for total peace of mind. Behind all of this, our dedicated customer services team is here to help you when you need them, from advice on your purchase, through to delivery and installation.
Contact info
Unit 13 Samson House, SS15 6DR, Basildon, United Kingdom
- 01268222801
- info@fnxbathrooms.com
- www.fnxbathrooms.com
4.0
Great
367 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 20% of negative reviews
Typically replies within 1 month
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Found what I was looking for
Found what I was looking for, and very easy to order. Just hope it fits when arrives here
May 14, 2024
Quick and easy and clear- found the…
Quick and easy and clear- found the product I needed at a competitive price
April 13, 2024
Not as avertised, but got a refund…
Slow service and when finally delivered the product was not as advertised. Follow up call resolved the issue, full refund accepted
April 5, 2024
Reply from FNX Bathrooms
Hi AM,
Thanks for your time on the phone just now.
Apologies this product was not suitable for your requirements and that we could not assist you any further and thanks for your acknowledgement that the product in question was correctly advertised but just not the right size for your requirements.
As discussed I am refunding this order in full for you so you can continue your search for the right part.
Thank you and all the best.
James.
Good customer support
Mr Morris did call me which is excellent news and has issued a refund, so I am glad to say that this company does make contact with customers if you have problem and resolve it expeditiously.
April 5, 2024
Unprompted review
Shower Head Kit
Shower Head Kit
My purchase of a shower head kit was £20 cheaper than elsewhere and delivery was overnight First class company and highly recommend them for your bathroom purchases. Excellent!
April 3, 2024
A hassle free order and a great product…
A hassle free order and a great product once arrived.
March 16, 2024
No refund
Emailed customer service who said they will issue a refund which would take up to 48hrs but almost a week later & still no refund, don’t recommend this company
March 15, 2024
Unprompted review
Reply from FNX Bathrooms
Dear Vidmante,
I hope this message finds you well. I understand your concerns regarding the refund process and apologise for any inconvenience this may have caused. I want to assure you that your refund was issued promptly on our end. However, it's important to note that the timeframe for the funds to be reflected in your account can vary due to the processing times of different payment providers. While you were initially informed of a 48-hour period, it's more common for transactions to take approximately 3 to 5 business days to complete.
Please rest assured that the refund has been processed from our side. We appreciate your patience and understanding in this matter. If you have any further questions or require additional assistance, do not hesitate to get in touch.
Best regards,
James
did not received item
did not received item. no answer to my mesages. newer buy again. wasting time
February 23, 2024
Unprompted review
100% recommend. Fantastic service
Great!
Was looking at a product on B&Qs website, realised it was sold via a FNX Bathrooms so just went direct to them. Quick service from them. Spoke with a friendly person who quickly resolved an issue with my order (100% my fault as ordered the wrong item).
100% recommend! Superior service!
I’m not a review-writing type person…that’s how great this company is!
February 23, 2024
Unprompted review
Avoid at all costs - change of mind
My original review was really bad but once the boss Jamie saw it he made contact and gave me an immediate refund and couldn’t have been nicer, he was polite and understanding. I reordered through b & q not realising it would still come from FNX bathrooms again but this time it was a different kettle of fish they arrived within 5 days and were well packed and once Jamie knew they had been reordered he kept an eye on my order and kept me informed all of the way. Thank you so much Jamie.
February 23, 2024
Unprompted review
Reply from FNX Bathrooms
Hi April,
Very sorry to see this, I have reached out to you to see if we can get this resolved.
Regards,
James
Quick delivery
Towel radiators and valves, very quick delivery and just what I needed - great
February 15, 2024
Initially poor service. Eventually redeemed by James
I saw this company supplied B&Q and items priced reasonably. Ordered 2 items from the website- 1 hadnt arrived. Immediately told them via email with photo evidence, they acknowledge receipt, but as soon as I ask for a refund of the items not received, no response. Eventually had a call from James who intervened and did his best to sort the situation out - great service from him in the end.
January 30, 2024
Unprompted review
Order not received & still awaiting refund
Ordered on 29th December but still haven’t received my order even though been given tracking number for it, emailed customer service who said they will issue a refund which would take up to 48hrs but almost a week later & still no refund & no reply to recent email chasing this up, tried calling the numbers on receipt & on website but neither seem to be working
Won’t be using again & wouldn’t recommend this company
December 29, 2023
Reply from FNX Bathrooms
Hi Kevin,
James here, sorry to see of your experience, I have personally just looked into this and issued your refund, I am not sure why this simple process hasn’t been carried out for you but you should now see this in your account.
Apologies for the time it has taken and if there is anything else I can do for you please let me know.
Thank you
What fantastic seller
What fantastic seller. Bought a bath tap over a year ago and recently a small part inside it failed. The seller went to great lengths to put this right and literally could not have done more and now solved. Buy in confidence. Have used again since. A++++++ seller.
January 21, 2024
Unprompted review
Great Service
Had an initial issue with my order, contacted them by email and they just sorted it out and sent a replacement.
Really impressed with their customer service, they couldn’t have helped more.
January 16, 2024
Unprompted review
No refund.
Awful company.Ordered a shower screen that was faulty.No replacement no refund and almost non existent communication. Feel cheated.I would not use this company ever again.
October 24, 2023
Unprompted review
Easy to order online
Easy to order online, great choice, full descriptions, measurements etc.
January 8, 2024
Easy and smooth transaction
January 2, 2024
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