I needed replacement cushions for a vintage Ercol armchair. Some places were quoting silly money. I contacted Foam4U and sent my rough measurements. I then had a phone conversation with Sales who as... See more
Company replied
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Didn’t even get to order, the first few emails were responded to, gave all information required. No replies received after I sent an email with measurements so I could get a quote. Sent 2 chaser email... See more
Company replied
Fantastic company. Kept me totally updated re my order and when delivered excellent quality very well made and totally as described 👍 now replacing cushion bought from a main high street retailer whi... See more
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Thrilled with the results, our two sofas are like new! Ordered on the Foam4U website Monday afternoon, after carefully measuring the original cushions and following their guidance. New cushions arrive... See more
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Company details
Written by the company
We sell all foam products and offer an Upholstery service. There is nothing we can't do with Foam.
Contact info
Livedale Foam & Sundries Ltd Unit D Enterprise Court Seaman Way , WN2 2AG, WIGAN, United Kingdom
- 03434149990
- customerservice@thefoamshop.co.uk
- www.foam4u.co.uk
4.5
Excellent
379 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
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Great product
Great product, expected the foam to be posted folded and ruined but no, the product came to me in a big box nice and flat no creases.
Just what I ordered
Many thanks 👍
June 4, 2024
Unprompted review
Reply from foam4u
Thank for the review. I'll pass on your comments to the dispatch dept that thanks to them in part we got a 5 star review.
TERRIBLE and rude customer service
TERRIBLE and rude customer service! I tried to cancel my order within a few hours of placing it and it was impossible to speak to anyone. When I finally spoke to someone they refused to cancel the order and offered me a partial refund instead. The foam inserts were a made to measure product but there is no way these would have been made wihin the time frame between order and contact. I was very unhappy with the attitude of the person I spoke to and the outcome. I would NOT recommend this company and felt very upset by the whole experience.
April 23, 2024
Reply from foam4u
Customer placed an order online. For a bespoke product, Made to measure items orders do not have the same cancelation rights as off the shelf items.
All orders have lead-times they are normally 1 to 7 working days 1 to 14 working days and so on.
Some orders are completed at the start of the lead time some closer to the end. However all orders are produced within the published lead time.
The customer tried to cancel on the bases that after some refection the furniture was not worth the expense of replacing the cushions.
As the order was in production the opportunity to cancel had passed so instead we offered a partial refund as we had already produced the order for the customer
We always try to be helpful in these circumstances. even though we went to the expense of making the goods to the customer specification.
To be honest i am rather annoyed at this undeserved review.
Fantastic experience
I had a fantastic experience. Mark was very helpful anytime I phoned and they even managed to push my order through quickly for an upcoming trip. The bespoke mattress I ordered for my van conversion has been perfect. The V38 Firm Foam with 1"memory foam is very comfortable as someone who likes a Firmer mattress. I will certainly be ordering again for my seat cushions.
April 22, 2024
The product was great but with caveats.
The product was great and met all our expectations but the order wasnt delivered until the day before we left and we didn’t have time to make the covers. We sent bespoke templates with our order and plenty of time to complete it but they didn’t respond to our emails and it was difficult getting through by phone. When we did get through they realised they HAD received the templates and pulled the stops out to get the order to us. Sometimes things like this happen.
April 22, 2024
Reply from foam4u
Thanks for the review. I am not 100% sure about this but i think there was an issue tying up the templates with the order. Once we were able to put the template with the order we got the goods out next day.
Could we ask that when templates are sent that customer write there name and contact number on them to help us match them to the specific order. Like i said not 100% sure if this was the case here, however it is a common issue with templates and cushions covers being received that on occasion customer don't include enough info to match the template of covers to the order
Very happy with the results
April 22, 2024
Excellent products and customer service
Excellent products and customer service
Foam purchased to make campervan bedding. customer. So pleased will be returning to order a custom mattress
April 5, 2024
Reply from foam4u
cheers for that Most appreciated
Customer service non existent.
I placed an order on 4th May had nothing since.
I have rang the sales number that just goes to answer machine.
Rang customer service and the same an answer machine left messages on both NO RESPONCE.
Customer service is no excitant. no responce from email either........buy from somewhere else!!!!
May 17, 2024
Unprompted review
Reply from foam4u
Customer placed order with 7 to 10 day lead time
Order was cut and sent within 2 working days
Carrier returned goods as refused I expect the carrier delivered to wrong address
I have spoken to customer and advised will resend on Monday
All emails received, generate an instant response advising a reply within 1 business day
If phone lines are busy please leave voicemail and we aim to reply within 2 hours
Better than my bed at home!
I ordered 4 to make up 2 seats that become a bed in my custom campervan. I am more than happy with them, they are comfy, well made and a perfect size.
April 4, 2024
Good quality seat interiors made as…
Good quality seat interiors made as requested
Very pleased with the product
April 10, 2024
Mattress for VW pop top roof
Really pleased with the Tri foam mattress for my pop top roof. Took a little longer to arrive than expected, but very happy with the product.
April 4, 2024
Good Service
Our order was cut to our precise size requirement. The staff were very helpful with our enquiries.
Highly recommended.
April 10, 2024
A good product.
The product and service from foam4u was excellent. The delivery company not so good.
April 9, 2024
amazing service
amazing service - I needed the mattress delivered for our trip to France, they were very accomodating
May 3, 2024
Unprompted review
Good quality and arrived on time
Good quality and arrived on time, very reasonable price and would recommend to others, haven't slept on it yet but should be ok as it feels firm enough
April 5, 2024
Outstanding quality
Outstanding quality. 3 cushions for arthritic dogs, immediately adopted. Well worth the price and the waiting. Thank you.
April 24, 2024
Unprompted review
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